Enterprise Rent-A-Car

The staff here were very helpful in making my parents visit great! It’s great to interact with a polite, responsive, and resourceful team such as this!

Anthony was extremely helpful after my insurance company was not; he confidently turned a confusing and frustrating problem into a reasonable solution. I really appreciate his quick attention to detail and flexibility when I needed to switch out my rental vehicle. Thank you!

Do not rent from this location — their staff does not keep their word.
Just before last Christmas, my brother and I went to rent a car from the Mapleton Ave Enterprise. We picked up the car just before 6pm on ¹²⁄₂₂ (I think it was about 5:45). When we spoke to the staff, I said that we might be a bit late in returning the car the following day (they close at 6pm), and asked if a) we could return it after-​hours and b) if I would be charged an extra day (I was putting the rental on my credit card). The person I talked to said yes, we could drop it off after hours and no, we would not be charged an extra day — only one day.
The next day we drove up to the high country and on the way back, hit a massive snowstorm. Unfortunately, the car’s wipers were very old and completely worn out, and the wiper fluid was summer variant, meaning it began to freeze on us as we drove. We had to stop and buy brand new wiper blades and squirt out all the summer fluid and fill with winter stuff. When I told Enterprise about this afterward, they did say sorry but did not offer any discount or reimbursement for the blades or fluid that we had paid for. On top of that, the tires performed poorly in snow — which is an issue for a car rental company in CO winter. I-​70 was closed for about 3 hours and we finally made it back to Boulder around 9pm on ¹²⁄₂₃. I dropped off the keys as I’d been told.
About a week later (just before new year, so on ¹²⁄₂₉) I got an email bill for $ 114! The original price for a one-​day rental plus extra driver was supposed to be $ 57, so someone had charged us for two days! Unfortunately this was just the beginning of my troubles. I called on ¹²⁄₂₉ saying I’d been overcharged, and was told that the extra charge would be taken off promptly. I waited a week and saw no refund on my credit card. I called again on ¹⁄₅ and spoke to «Anthony», explained I had already called. Anthony said he did not have permission to refund the money and that his manager was on vacation and wouldn’t be back until Thursday that week. Well, I waited yet another week and called FOR THE THIRD TIME on ¹⁄₁₁. I spoke to someone else (didn’t get her name), and was assured that the manager was back and I’d get my refund within the next few days — she said she’d «get right on it».
Well, it is now 1/​19, almost a month after the original rental and still no refund. What annoys me the most about all this is not the staff charging me for a second day if that is their policy, it’s that I was informed FOUR TIMES (if you count their initial word on ¹²⁄₂₂) that I would not be charged for the extra day dropping it off after hours and that I’d be refunded. Their employees are either incompetent/​not on the same page, or dishonest. Add that to the fact that their wipers/​fluid were not ready for winter, and it was a terrible experience.
–Chris

Rented from this location over the holidays since my brother was in town. The car was very clean and the staff was very nice. When I returned the vehicle The staff was very helpful regarding a misunderstanding I had with the bill on my end. Will return.

Very happy with Enterprise. The staff is personable and the car rental was fair. When I returned the car a day early, I was given a rebate for the day I did not use. Also — if you come into town on the bus, you can take the local 205 at the Boulder Bus Depot to Mapleton and 28^th Street and walk two stores west (toward the mtns) on Mapleton.

Most unhelpful. Said «yes, of course, happy to help…» and did nothing when help was needed.

Service not timely, management below par. That said, trainees Frankie and Jake were the helpful ones.

Frankie was exceptionally helpful and friendly during my car drop off portion — she made the experience quick and easy. Before I could ask she offered if I needed to be dropped off anywhere after I gave back the car. I took her up on it… a really convenient service. We rented a Nisan Versa Note, which got great gas mileage 40 – 45 mpg making it an economic option [we drove out to Pike’s Peak in CO Springs without any problems].
I don’t normally give five stars and the reason this missed a star is that overall this is a somewhat smaller Enterprise, which means that there is a limited availability of cars. We did experience some difficultly picking the rental car, because it wasn’t ready yet (we ended up getting it 2.5 hours after we wanted it), but everything ended up fine. I would definitely use this Enterprise location again when I need to rent a car, I look forward to seeing how my next experience works out.
Thanks Frankie, you nailed it!

Rented a car yesterday for 24hrs while mine was at the shop. Booking process was easy. When arrived to a location, Mr Andrew Kviz greeted and appeared to be super friendly, explained everything, gave a brand new Chevy sonic and left his emergency phone #. It was so nice of him.
Can’t leave 5 stars just because company’s shuttle service sucks. To pick me up from 1 mile away they said it’ll take 2 hours so I just waked. To drop me off, they said they can’t because it’s in another «city» however the mileage wouldn’t be same if they would’ve drop be off at the furthest point of Boulder.

We showed up a little earlier than our reservation and they were able to easily accommodate us. The manager we spoke to (Andrew) was very friendly and even upgraded our car to a full size SUV so we wouldn’t have to wait long. The car was super clean and it drove well.
Would definitely recommend this place to others visiting Boulder!

I got hit. Car totaled and had a couple cars through these guys. Insurance company company took care of it, but everyone here has been amazing. Michael, Sam, and Andrew were beyond helpful.
Had to rent again with them to have a car to entertain while I continue my search for a new vehicle and this branch was sincere, helpful, and honest. Can’t ask for more than that.

I am so grateful to Michael and the rest of the Arapahoe Enterprise crew. After being rear-​ended on my commute to work in Denver, my car was in the body shop, and my insurance company sent me to Enterprise for a rental. As luck would have it, they only had one car left on the lot– a minivan– and that very day it started dumping snow on the Front Range. My first night driving the van back home on my hour commute I was white-​knuckled the whole way home. I called the store the next day and Michael (the manager) answered. I explained my fear of commuting in the squirrelly-​in-​the-​snow van and Michael was incredibly understanding. He told me to come in and they would do their best to swap me for another vehicle. Long story short, they went above and beyond to rush a gorgeous 4×4 F150 back to switch with me to get me to work on time. I was blown away. The truck was incredible and its easy ability to switch to 4wd vaporized the stress of commuting through the construction and icy snow-​packed nightmare of hwy 36. Overall, I couldn’t have been happier with my experience. It felt great to be treated with a true customer-​caring attitude and I was honestly impressed by watching their staff interact with each other and other customers. These guys are real people and real professionals who care. Thanks!

I had a wonderful experience with the staff. I had to change my reservation few times and never did I feel that they were bothered by my indecisiveness. On the contrary, they were very patient. The process of checking out a car was easy and they didn’t try to push on me the extra insurance. Great place to go to.

I was waiting in line and the customer service and thoughtfulness extended to the young guy ahead of me was exceptional… Prompting me to bother to Unilocal.My experience with Andrew was also efficient and courteous. Car rental companies are so often slippery to deal with, but this was a refreshing exception.

Today, just like the third weekend of every month we needed a rental car from Enterprise. We walked into the store right after work and asked to rent a car. Immediately, the assistant manager Alyssa told me that there were no cars available unless we had a reservation.
So, we walked outside, went to
and made a reservation for 10 minutes later that day. We walked back inside armed with a confirmation code and was told that they did indeed have cars available.
About 5 minutes into the process, I was told that we couldn’t rent the car because it was my credit card and my girlfriend was going to drive (I don’t have a license… native New Yorker here). I tried explaining that we do the same rental every month, the same week of the month, using the same credit card and driver’s license. All of this was to no avail. The assistant manager Alyssa just wanted to leave work already.
It was painfully obvious that she was looking for any reason to get us out of the door immediately with no car. I’m not sure why someone would be so apathetic about their job, especially in a management position. We were offered no explanation or reason for this sudden denial after doing the same thing every month for over a year.
I would have been more understanding if I was provided a reason for this sudden change in policy. We went over to Hertz and boom! 15 minutes later we had a car for the weekend. Go to Hertz instead. They know customer service.

Such horrid service after I took the car back. I had my car in the shop, who was suppose to be paying for the rental and I guess they have an agreement for paying. They had to use my car to hold $ 50 that was suppose to get back when I took the car back. They instead kept the 50 and charged me for the car. When calling about it the day after I delivered the car they informed me of the charges and said I’d the money back on my account 2 days later. Still no money in my account. I call again and they said it should be in by the end of the day. The next day it’s still not there and I call back and get a rude man saying call your bank I did it myself. Horrible service. Never using this company again.

It’s the little rental car place that could! they pick you up and drop you off when you rent a car. the peeps are nice, the car we used didn’t stink and drove well, and the rates weren’t bad.