Premier Members Credit Union

Worst service ever. Please do not bank with them. I am still getting harassment calls about a car I don’t even own. When I try to explain to them I don’t have it, she says there going to come and repossess it. Ok come on over. I closed my checking account within that same week.

I was a member of this credit union for twenty five years. Since their recent merger, the customer service has been the worst I have ever experienced in my life. No one on the phone seems to have a clue what they’re doing, which isn’t what you want from the people handling your money. Today, I’ve been trying to close my account and have been hung up on twice and told a supervisor would call me back twice after waiting for well over an hour. You would think making a simple loan payment wouldn’t be the end of the world but apparently no one there can handle it. If you’re thinking about opening an account here, just be prepared for every single customer service interaction to trigger tears of frustration. So disappointed with this place.

They probably have the worst customer service in the industry. Staff working there are very rude and they always make mistakes without correcting them timely.

I’ve just finally decided to move my accounts away from this institution. The customer service is virtually non-​existent and unfriendly each time I’ve had to deal with them. They have no redeeming qualities when it comes to account options and features.

I needed some information before I move to the area. When I asked my question, there was no helpful attitude, no attempt to «do the right thing.» I have been a CU member for 30 years. This will not be the CU I use when I move there. Just how hard is it to be nice, friendly and warm to a customer? How much does the acquisition of a new customer cost? Why aren’t they considering this in their attitude with every customer?

For starters I am pro-​credit union, just NOT THIS credit union!
I’ve been a member since 2005 and with their last change on how the credit card payment system works, I’ve had it. Since I now reside in Denver I find it impossible to get things done easily over the phone. I’ve lowered my checking account and savings account to the lowest capacity and will keep my credit card with them only for the sake of my credit.
Years ago I had a rent check bounce because I was not told a deposit I made would have a hold on it. I had to go to BVCU and literally read to them from their bylaws word for word where it stated they had to tell the member (me) if a check would take so many days for funds to be released. They shrugged and refused to write my landlord a letter stating what had happened, it was very embarrassing for me. And if memory serves I had to pay a late-​rent fee in addition to the embarrassment. Shame on you BVCU. You failed me as a member.
Recently when they switched over to their new system I called before the switch and had them verify over the phone that my payment in the old system would indeed not go through until I set up a new payment process. This was not true! The money was drafted. When the «new» system came into place it is cumbersome and not remote user friendly.
In an effort to be constructive, what would win me back? Having a system which is easily used remotely and staff empathetic to the fact that not everyone who banks there is still in the bubble of Boulder. Every member should be valued and customer service should really be elevated much higher.
The previous credit card payment system they had set up allowed me to make payments easily but now I’ve had to re-​route through my new banks Bill Pay and since the payments fluctuate month to month I’m always juggling my payments
Moral of the story: bank elsewhere. Anywhere else even if its not a credit union!

I love working with BVCU. They are forthcoming, friendly and supportive, and always willing to answer my endless questions (I worked abroad for ten years, so I don’t understand all the banking I have to do now that I am an adult).
They do have deposit limits, so large deposits aren’t available right away, but if you can plan your finances well enough not to be thrown off by that or the limited amounts of ATMs, it’s a great place to work with.
They told me that they will be opening business banking later this year, and I will likely switch over to them then. I just love the fact that I’m treated like a customer instead of having to treat my banker as though they are the customer.

I set up an account a little over a month ago. The personal banking is very attentive and helpful when it comes to setting up your account. Don’t be fooled, once you are tied in, they hit the «ignore» button. There has been several issues with how my account was set up. Each time it takes an a few calls to get it fixed. I get blind transferred to the person who set up the account even after telling the operator that I have already attempted to call her directly. I’m being told that everyone is busy due to a car loan promotion. To me, that translates to: «New business is more important than existing». My rocket science advise would be to focus on keeping the customers you have as well as new ones. I know, I know, that’s where the money is; at for commissioned salaries. Im just glad I didn’t close my Chase account right away because I’ll probably be returning to them.

Great service. Very easy to open an account! Was able to receive a debit card right away.

I have been a long-​time member of this credit and feel that there is no better credit union or bank locally.

BVCU is great! Moved here from Memphis and couldn’t imagine a smoother transition!

«cheer»
I already love having a checking and a savings account here at BVCU.

Long-​time member of Boulder Valley Credit Union and have always been very happy with their service. Recently, I purhcased a home and the first mortgage staff closed the loan in only 20 days and at a better rate than I could have gotten anywhere else. Very happy with Boulder Valley… best credit union in Boulder!

Incompetent, terrible customer service, and a scarcity of ATMs. I really like the idea of a local credit union, but avoid this one!
BVCU could never get my automated transfers to work between my personal account and my joint account, both at BVCU. Every month the transfer would fail, then I’d call in to customer support which said everything looked fine with the transfer, and would look further into it and get back to me. They never got back to me. And again the transfer would fail, and I had to call them and explain it all over again. I am baffled that they cannot get this simple transfer right.
Their ATMs are few and far between. Even the branch where we opened our account does not have an ATM. However, the ATM cards work at Elevations Credit Union, which may have kept me from leaving sooner.
This credit union is totally not worth the hassle!

After banking with large scary nationwide conglomerates all my life, upon my move to Boulder, I decided to reclaim my soul and open an account at a credit union. I am really glad I did. Of course the values are more in sync with mine, but that wouldn’t be worth anything if the customer relations were crappy. And they’re not. I just had a $ 28 overdraft fee refunded to me by a helpful and polite accountant. A real live human. It’s nice not to have to bushwhack through the bureaucratic red tape of «press one for…», only to be sent around in circles like a dog chasing her tail.

A solar-​powered, locally owned bank! Cool!