The UPS Store

Absolute crap!
I love the UPS stores in Westminster, but I’ll say this convinces me Boulder is a joke. They charged me to tape the package and it was so busy I waited over 15 minutes to ship.
Forget this place, pay the $ 10 for pick up or go FedEx.

Always helpful, extremely courteous and always take care of any issues. I’ve had a PO box there for over 5 years and ship and mail items almost every week for my business.
I couldn’t run my business without them.
Steve is amazing, but everyone always does a great job of helping me with all my needs!

When I occasionally have Amazon returns, I’ve always been surprised that the UPS Store charges 49 cents to use their printer for the Amazon prepaid shipping label. Or, they’ll charge three dollars to print it themselves.
As an example of the company’s policy on customer service, this is a good example of missing the considerate services that would really make me a regular customer. That shipping label is already paid for by Amazon! It would be a nice touch if the store didn’t want to nickel and dime me for a super cheap printout!!!

I went to drop off a prepaid package. 4“X4“X6″ and asked for a piece of tape. The kid gave me crap and said I can do it this time but in the future it has to be taped. I said, «fine I will by the tape right now». As I am grabbing the tape he seals the box with a shipping label and no tape. This place sucks do not come here unless you’re desperate.

I used to work at The UPS Store in Superior, where the owner charged .13 for a color copy. Here they charge .49 for a color copy, which is completely insane. On top of this, they charge you for color copies even if your copies aren’t colored. I came in to print several articles (black and white) from a flash drive, and apparently because the color copy machine is the only machine that will let you print from a flash drive, you will get charged the price of color copies regardless if your copies are color. That is bullshit. You should not have to pay the price of color copies if your copies aren’t colored! I was only informed about this ridiculous policy after I had printed. People should at least be warned before they start printing, but then no one would ever print here, which is probably why they don’t tell people.
And in the 20 mins I was there printing, 3 people had walked out because of the ridiculous prices. They charge you a $ 3 «rental fee» just to use their computer to print, one lady walked out because of it. They also charge to use their tape, which we NEVER did at the location in Superior. And as a result we had a ton of customers drive from Boulder to Superior to use our services. I had always heard about the Boulder locations’ ridiculous prices and horrible customer service, but I never knew it was this bad until now. No wonder people make the drive — it costs less in gas than to print here. As long as the owner continues to set ridiculous prices and policies, people will continue to drive to other locations.
P.S — the owner of this store also owns the other Boulder location, so don’t waste your time because I’m assuming the prices there are the same.

Sent some camping gear across the country using the «pack and ship guarantee». Insured my package in case something went wrong. There was a mixup and my package was lost. Bummer.
Good news was that Steve worked through what I imagine to be a lot of red tape and got me a check to compensate for my lost gear. Everyone I talked to was very nice and showed desire to fix the situation.
Good ending to an unfortunate package loss.

They are finally giving receipts, but question your need for asking for one. «Just remember the tracking #,» they say. I reply, «what if it gets lost or damaged before you scan it in.» Their response, «we don’t make mistakes like that here, but if you’re not a technology guy, that’s fine.»
Botton-​line: they come across as condescending and rude. It’s a bizarre business practice to not give a receipt, and then to question a customer’s need for one when dropping off merchandise of value. So very bizarre.

Went in to drop off package and deposit a check.
The guy behind the counter was great — he handled three people at once. And never forgot what each person needed.
It was a very smooth process

I created a Unilocal account just so I could write this review. I stopped in to drop off a prepaid package. They charged me $ 3 to use the computer, 50 cents to print, and $ 1 for a 1.5 cents worth of packing tape. I asked why they were nickel and dimeing everyone to death and mentioned that the Baseline store doesn’t charge you $ 3 to use the computer to print a prepaid label. I also told him that FedEx and the baseline UPS store will tape your box up for you or free. Then, right in front of me, he called the baseline store and quizzed the guy on the phone about providing free tape. When he finished on the phone he turned around and called me a liar.
The guy running this place is an idiot and UPS and the owner can personally thank him for not only permanently loosing my business but ensuring that everyone I know hears about it. That store can’t go broke fast enough.

called about their advertised ‘luggage shipping” service. Website says call a store, store says look on line. Girl had no information and then she hung up on me! I asked her to find out some info, she said «hold on» and hung up.
UPS-​costumer service? Not in their vocab.

Came here today for the first time. The man at the counter was friendly quick and efficient. It’s $ 1 billion more than the post office but that’s only to be expected it was worth it for the ease-​of-​use I was in and out mailing two packages in under five minutes. You didn’t make me stand around while he box them up he just got the information set it to the side and is going to ship them later

I had some business documents that I unexpectedly needed to get notarized while vacationing here. Steve Kim the manager was very helpful to get them printed, ready for signing and properly witnessed and notarized… all while keeping the rest of the store and staff running smoothly. There were a lot of people waiting for notary documents while a steady stream of regular shipping customers came and went. His efficiency was impressive and I was out of there quickly.

Terrible service! I have dropped off prepaid ups boxes there before and the man working there today told me he wanted to charge me to accept my package. He was rude and brash. I’ve never been charged to leave a prepaid package before – anywhere. I wonder if ups knows this. Took my stuff to Office Depot and they were awesome. They accept ups and usps mail.

I only use this store for free (prepaid by recipient, in this case HP toner cartridge recycle) drop off of packages. The people here are friendly and location and parking are good, but in every price check I have done, FedEx Ground is cheaper. And from my previous experience, more reliable to the locations I ship frequently.

This UPS store blatantly rips off its customers!
I went in with a package and they intentionally added inches (inches not an inch) to each side. One side they added 3 inches to. When I realized what the kid in the store was doing he actually said they were told to do this in order to avoid extra fee’s that could be added to the package when in the shipping facility.
When I complained that 3 inches was ridiculous and what sort of management would tell them to intentionally rip them off he said the price wouldn’t actually change that much. I had them just refund everything and went to the UPS owned shipping facility off Pearl where it wound up being $ 20 dollars cheaper even after adding signature confirmation.
Do not go to this store. It is part of the UPS franchise and are basically unregulated. Go to the UPS Customer Shipping Center (operated by UPS)
3795 Frontier Ave, Boulder, CO
(800) 742‑5877

This is a bad store with snobby know it all kids who work there and are very unhelpful. This has consistently been our experience. We will go there no more.

Today UPS once again demonstrated that they really don’t want me as a customer.
I attempted to ship a package using the recipient’s UPS account number. After standing in line, I was told this store can’t accept packages to be shipped using a UPS account, only packages paid for with a credit card or cash.
Funny, if I go to FEDEX/​Kinkos, they’ll take any package using any method of payment. So guess where I go when I have a choice?

I generally like UPS because I can easily send packages and a reasonable rate.
This location is right next to king soopers so there is lots of parking. Relatively the location is large with private PO Boxes with a large assortment of boxes and packing supplies.
However, they are pretty annoying about NOT being able to pack your packages in their store. For those of us who are actually buying a box from them, this seems a tad ridiculous.