Pak Mail of Boulder

Friendly service and quite fast. Seems to reliably receive mail. Did not try to close early on New Year’s Eve.

Terrible service. And overpriced to boot! I would not recommend using Pak Mail Center. I’ve had much better service at Fed-​Ex nearby on Pearl and 28^th.

One word: terrible. The inside is shabby and dirty in appearance. In a normal business, it’s common courtesy to greet your customers when they walk in. Instead, at this company they just stare at customers with their hands folded across their chest. It has a creepy, unfriendly vibe and the personnel always appear angry, hung over, and are ALWAYS rude. I had ordered some special gifts for a relative and paid extra to receive them before Christmas. My tracking information showed both packages had been delivered but I only had a notification slip for one of them in my box. It is customary for them to be very late in processing mail and packages, as they are lazy and disorganized routinely, with packages and mail stacked up for hours that blocks patrons mail boxes. The clerk looked at me with a blank stare and claimed he «didn’t have nothing «for me. I then showed him confirmation by the carrier that it had been delivered with all tracking info and exact time of delivery. He then began arguing with me telling me that «tracking information» is never reliable which is absolute non sense with regard to information that confirms delivery. It was even signed for by either he or the other clerk there. I asked him if he could actually check and he leaned back against the counter and began eating a lunch, slowly peeling oranges. After a half hour waiting and trying to find out anything further with the carrier, another employee finally found it. No apology, but rather, they acted like it was somehow my fault. Very very rude. In general, they are dressed unprofessionally, having inappropriate conversations during business hours, slow, rude, and incredibly lazy. I pay for the services I have to cajole them to perform. It appears these middle aged guys have no education, skill or trade and it was either this job or try to stay on welfare. The owner simply doesn’t care and their behavior mirrors him. This is a company you can use as a poster child for how to not run a business. The prices are high and they can’t even make up for that with a smile or thank you. Disgusting people. Rude, incompetent and unfriendly.

Did a fantastic job packing and shipping an antique table I found and couldn’t get home. Very professional packing job. Would have been nice if it was a bit cheaper (it was over $ 400). The only reason I didn’t give them 5 stars.

I buy supplies here all the time to do my own shipping. They have the best prices and selection I have found for bubble wrap and boxes. They also take in used «peanuts» for reuse/​recycle. Sometimes I get them in shipments to me but don’t like to keep or use them myself, so I bring them here.
I have used the store to pack and ship a few specialty items like skis and they have done it well. They are nice people.

In my years in Boulder I have never had anything other than a superior experience at Pak Mail. My most recent shipment involved packages to my elderly father’s house in Texas. The package was repacked by Pak mail to save me dollars (one pkg instead of two) and the driver mistakenly delivered it next door. When it didn’t arrive, the owner of Pak Mail (on a horrendously busy day at his shop) personally tracked the package down, found it and advised me of such. My Dad retrieved the package the same day. Outstanding customer service every time. The staff is equally accommodating. I drive across town to use this shipping company only.