Enterprise Rent-A-Car

Just got a minivan from here for a week it was a 2015 Kia Sorento not bad we picked up nice and clean no smells the price was really good. I was recommended and yes I will recommend my friends thanks.

Use these people… it’s an outstanding experience. I now ONLY use Enterprise, they are tops and I travel constantly. Braintree operation very efficient, friendly and professional. I’ll be back.

I was in a car accident on July 2^nd and my car was totaled. After a brief hospital stay (I was very lucky) I needed a rental car. I thought of no other company but Enterprise on Quincy Ave. I rented from them once before as did my sister and daughter.
The experience was amazingly great. The people were, without exception, wonderful, helpful and friendly. Although they are so busy each and every employee was extremely professional. Everyone was great but I want to mention Dan, Kurt, Brendan and Mike as I dealt with them most. Dan was the main person I dealt with but when he was busy everyone else was just as wonderful.
When it came time to turn the car in, Dan helped me look up different cars and prices of similar cars on his computer. He also found the price of the particular car that I rented. The car I rented was perfect for me. In wonderful condition, clean and comfortable, it was a pleasure to drive.
I highly recommend Enterprise Rent-​A-​Car. They pick up up, and drive you back home-​in an extremely timely manner. They are warm and friendly and definitely deserve a 5 star rating!
Thank you again to everyone at Enterprise for helping me at a very stressful time. Kudos to all for their professionalism, courtesy, and kindness. They really make customer service as a top priority!
Thanks Again,
Joanne M 8÷6÷13

After a car accident, my insurance company set me up with a rental car from Enterprise based out of the Braintree location. I’m not one for the Enterprise tv commercials, but their slogan of «We’ll pick you up» is no joke. They met me at the place where I dropped my damaged car off for repair on time. In fact, they even took care of billing my insurance company for it, which saved me a lot of time and hassle in the end.
First of all, the car was super clean and well-​kept. Although I didn’t have a choice of what car to drive, they provided me with a brand new Altima. There was gas in the tank and the associate who helped me walked around the car with me to make sure there were no bumps, scratches, dings, dents, etc.
Driving the car, it was in good shape and I didn’t feel like the wheels were going to fall off at any point.
But why a review for something as simple as a rental car company? First and foremost, empathy and compassion. From the minute I met the associate, he could tell I was extremely upset with the situation (I was rear-​ended at an intersection 10 days before my wedding) and didn’t want to get into the details of what happened. There was no dialogue of what put me in this place or how things went down. It was a simple, «If you need anything at all, just call us,» and, «If you have any questions, give our office a call.» I am a relatively smart human being and I didn’t need the whole spiel of how to adjust mirrors, how to put the car in drive, how to open the trunk, etc. The associate recognized it, we signed the appropriate paperwork and I was on my way all within fifteen minutes.
The only thing I didn’t like about the entire experience was that I had to seek a receipt of payment rather than having one mailed to me. Receipts can be obtained online and it is your responsibility as the customer to retrieve one. But that process is simple and there were no problems.
So whatever your rental car needs are, no matter what the situation is, I highly recommend giving the folks at Enterprise a call.

Without a doubt the worst experience I’ve ever had with Enterprise, and I use them regularly. Came in on a Wednesday morning at 8 AM. They were busy, I didn’t mind as I had a long haul from Braintree to Maryland. I had made a reservation for an Economy car, wanting a a car that would be good on gas. They offer me a Jeep or a Minivan. I told them no, I made a reservation specifically for an economy car. So another customer arrives with a Chevy HHR and the person at the desk assures me it’s good on gas. The car is an absolute POS. My hands are tied at this point as I need to start my drive and it’s the «best» car they have available for fuel effecieincy. I take the car, it ends up getting around 27.3 mpg. Not too bad. I bring it back after hours, drop off the keys and then I never get charged for it. 9 days go by and my company asks for a receipt for the rental, as they need mileage information and the rental agreement is not sufficient. So I call them and ask for them to email a copy of the receipt (as they didn’t charge me for the rental it wasn’t showing when I used their website to look it up). The guy on the phone tells me they will email it no later than the end of the morning. It never comes. Next day, suddenly there is a charge on my credit card for $ 220. The rental agreement said the rental was $ 178. Still never got a copy of the receipt emailed to me. So I log into my account and now am suddenly able to print off the receipt. The interesting part of the receipt: the total mileage I traveled according to Enterprise was 201 miles. I drove from MA to MD and back. I’m pretty sure they botched everything about this rental. Do yourself a favor. If you want to rent through Enterprise, go down the street to the Weymouth location, they actually know what they’re doing there.

Warm and friendly. Yup. How rare is this? I had to drop off my car to get fixed. They were waiting for me at the auto body shop for a good 20 minutes with a smile before I was ready. They brought me to their office, we talked cars, agreed on a deal and then I got to drive off.
Do you know what I found out while there? They will match prices of other car rentals in the area! Don’t be afraid to haggle.
If you don’t like your car, you can bring it back and swap it.
Very little paperwork and quite easy. They even followed up with phone calls to make sure I had a good experience.