Lumber Liquidators

Recently purchased laminate flooring to be used in a basement from Lumber Liquidators in Braintree, MA. The staff was very helpful in assisting us. We made our purchase and when we got home 4 of the boxes were damaged so I called the next day to request replacements. The person who I spoke to informed me it would be 7 days to get the boxes but at 10 days I called back when I hadn’t heard. This time I spoke with Aaron and he told me it had never been ordered because it was out of stock. He ended up driving to another store after hours to get us the boxes and was so helpful! I really appreciated him going out of his way to get us the product and we were very pleased with the product and the prices! Will definitely be going back to this store!

Since they have been put under new management, this place is the best.
My dude Aaron was EXTREMELY helpful in every aspect of my project, and was willing to go out of his was to personally assist whenever he could. It’s a shame the average reviews are so low, as they do not reflect the current crew over there.

Stopped in here yesterday to check out some flooring with my husband and the prices were great. After talking with Aaron and bringing some samples home we went back and purchased some flooring that my husband will install.
My husband had many questions that were easily and honestly answered. The customer service was exceptional.
The store was clean and had a number of flooring accessories on sale.
I would highly recommend this store.

I never spoke directly to Lumber Liquidators — rather, I was put in touch with one of their flooring installation contractors: JG Flooring Installers in Quincy MA. I was very impressed with them when they came to my house to do the measurements — very thoughtful, asked about inspection, gave great advice, etc. However, when I was told I would receive an estimate by the end of the next day, I never received it. 3 emails and 3 weeks later, I have yet to receive an estimate. Needless to say, I am refusing to do business with them.

Stay Away! I was just coming here to review their bad return policy of 30 days with a 20% restocking fee, none of which were mentioned when I asked if I could return a box if I bought too many (should have read the small print) but now I see they are selling potentially poisonous flooring and when called out on it sold it at clearance! Google «Lumber liquidators Formaldehyde» for more information. They know they are selling a dangerous product and continue to do so.
Maybe it’s a good thing they have horrible customer service or I never would have known my flooring might be making me sick. I will now be looking into what options are available to me to get this crap out of my house.

Low prices but do NOT use their «guaranteed» installers or trust they will order what you requested. We have purchased flooring from them numerous times as part of bigger rennovations. Earlier this year, we wanted to put in engineered wood flooring in our basement and our contractor couldn’t do the job. So we used JG flooring, an authorized installer.
It was bad and only got worse. Lumber Liquidators didn’t order what was requested twice, delaying the completion of our project for 2 months. Even JG Floring (writing a separate 1 start review for them) said the Braintree location was horrible and they hated dealing with them.
Having had numerous problems with the installation, which the installer agreed was completely the result of poor installation, Lumber Liquidators referred us to HSS, their warranty company. HSS did not return phone calls, dragged their feet. It was only when I started calling the senior executives that I got a response and even then it took another month.
We started this project last February and it was just completed this week.
My advice, OK to order materials from LL but you need a contractor who will mico manage them and NEVER use one on their installers.

Good folks. Especially the slim tall guy. Good prices and good selection.
You have to keep checking back with them, they’re not always good about letting you know when your shipment is in. That’s why 4 not 5 stars.

Don’t bother with lumber liquidators I bought expensive flooring off of them spent 16,000 dollars and there destroyed scratches dents don’t buy refinished flooring from them I went to Braintree my floors look worse than the old wood floors WTF stayyyyyyy away don’t even bother

lumber liquidators gave me wood. (see what i did there?)
this is all terribly domestic and difficult to make entertaining, so here are the bullet points:
— got a great quality laminate flooring here during a great sale.
— expect to pay about 25% less than the big-​box competitors (and closer to 50% less if you catch a sale).
— the guys who work here know what they’re doing and can offer excellent suggestions and tips.
— trim pieces and baseboard available, also about 25% less than the big-​box guys.
— installation is available (technically from independent contractors), also less than big orange’s and big blue’s independent contractors (word on the street is lumber liquidators pays a much higher percentage of the install fee to the installers, so, if that means something to you, there it is).
— no hassle returns for unused materials (but a 20% restocking fee for the flooring only — trim and other stuff is refunded 100%).
— bin ends is right on the other side of the parking lot so, you know, you can grab some wine or beer or whatever for when you’re floors are being done/​done.

I have to admit, I’ve had two good experiences with this store, but it’s the one time that something goes wrong that really makes you pull your hair out. I placed an online order, called the store as instructed by the website to confirm availability of product and that it was ready for pickup. The store said no problem. I showed up and there was only one person in the store who was on the phone with a customer. After waiting 15 minutes for him to finish, he looked up my order only to tell me that I owed a balance. I reminded him that it was an online order and that I had already paid. He called his store support line and after waiting on hold for 10 minutes the agent who answered couldn’t figure out what went wrong and said he’d have to call the store back later. I was sent on my way without my order and no promise of a call or e-​mail when my order was ready. I called the following afternoon to see if my order issue had been resolved, no answer and so I left a voicemail. Waited 2 hours and got no callback. Called again, someone answered and confirmed my payment finally processed and my order was ready for pickup. So after two trips and lots of waiting I will finally have my order. Not really a story of convenience, and hardwood flooring isn’t cheap, so it would be nice to show a little compassion for the working stiff who has to save up months to buy your product.

i bought laminate flooring for playroom in basement, it was already finished and i was replaceing the floor. i bought a discontinued plank flooring on line, no returns allowed. the brochure said great for basements, great for humid areas, guarenteed. i called customer service and they verified the product was recommended for all levels. one month after professional installation it started to buckle and bubble and literally expand 2 inches. the entre floating floor came up. the installer came back and cut edging 2 inches all around. it still expanded and buckled and popped up. they would not replace or repair. they would not admit thier floor is junk and insiisted in was installed improperly… which of course it was installed properly. i noticed the product was removed from thier website adn brochure. do not recommend dealilng with them or buying from them!

I bought laminant flooring, baseboard, and padding from lumber liquidators this week. They have a great selection to choose from and really good prices. There website is very helpful in getting an idea of what you like/​need and prices.
The guys at the store were helpful. Of course they tried to upsell me but I explained that my budget was like $ 0 and my real priority was getting rid of the crappy rugs at my condo and that i was planning on putting down some throw rugs and understood that the flooring i was choosing was not going to last forever.
A whole bunch of Laminant flooring at $ 0.69 a sq ft= $ 314.36
5 rolls of foam underlayment (100 sq ft per roll)=$ 79.95
88 ft of white 5in baseboard at $ 1.59 per linear foot=$ 139.92
$ 33.39 in tax
total bill= $ 567.62 (enough to floor 420 sq feet
getting my moms boyfriend to pick it up at the store for me, bring to my condo and carry it in PRICELESS!