TRU salon + spa

Very very rude, insensitive, unpolished front desk hostess named Kira, who was arrogant, dismissive, and refused to take a message for call back for the senior stylist John even though I have worked with his suggestions and service for several years. I can’t imagine why they put her there, but it is this kind of people who drive business to the ground.
No wonder people are leaving this place: this kind of customer service completely eclipses the talent that may lie there.
Take my advice. Go to a better place.

John gives the best cuts! Everyone is friendly and they have a great portfolio of services. Also got my make-​up and blowout done for an evening event… fantastic and talented personnel

new customer, everything was fine. will go back

I’ve been going to Chrissy for cut and color for over 5 years, and she is amazing! Kristen is great for waxing and the staff is always helpful and accommodating. Only downside is that its hard to get an appointment because everyone is so great!

very happy with both my facial and highlight today but disappointed in how my transaction was handled… had a «new client» 25% off coupon for a service different then my first visit (haircut) which I wanted to use today since I was getting a facial… initially forgot to give the coupon when checking out so asked if they could void the transaction and complete again… the desk girl went to check with someone and returned to tell me no I couldn’t use the coupon as it already had been used… my immediate response was to stop and think but I was certain I had not used it previously… after a little investigation it was confirmed that no, I had not previously used it but now I couldn’t because it should have been used on my second visit, which this was not… I was a little disappointed because no where on the coupon did it say it needed to be used on the second visit… it simple stated to come back soon for a service different than your first… when I stated this I was told it was «implied»…should I also then feel it was «implied» I was called dishonest when told I had already used the coupon… never once was any attempt made to appease the customer or rectify the situation… BAD business dealings!

Just had my nails done with Melissa and she is amazing. My last manicure from another place was horrible and she provided recommendations on how to take care of my gel manicure. Her work is beautiful and I immediately made another appointment with her.

I have been going to Tru Salon since they opened. The stylists are very competent and I was never disappointed. I have thick wavy brown hair that needs the right type of cut. The products they use are nice and always leave my hair silky and smelling nice. The salon is well lit and spacious. I am offered water or tea. There is a movie playing and the bathroom is spacious and clean. The price is on the high side at $ 72 a cut including tip, but I always leave feeling beautiful. Unfortunately my stylists left either for better hours or to be closer to home. I never had any other service, but the hair cuts are great. They also have points you can use toward products. Sometimes the parking lot fills up and it can be difficult to find a space so get there early. I never have had to wait more than 5 minutes for my appointment.

Had a stone massage and manicure. The stone massage was unique and is worth doing at least once in your life. Ambiance of this place is very chic.

If you need a fantastic hair cut or color, go to Kris. I had her do a Keratin treatment a few years ago, and loved her personality and drive, and gave her a shot to cut my hair. She’s amazing, and I know 3 other women who go to her and have great cuts and color. You can go to her without any idea what to do, and she’ll come up with something great.
I wanted ombré highlights, and she suggested we do a partial bilage, and she gave me EXACTLY what I wanted. I get compliments all the time on it.
I’ve worked at a celebrity salon on the Upper East Side, and can talk about hair until I’m blue in the face. I know great cuts and color when I see it, and Kris is perfect at both. You’re getting a $ 300 NYC-​level haircut for $ 65.

I was in the area while traveling for work and decided to reward myself with a much needed facial. It was a wonderful experience! The staff was warm and welcoming. The bed was heated and it was a very high quality service. I’ve received a lot of facials over the years and this was one of the best. I’m very sorry that I don’t live in the area. I will need to make an excuse to come back here for work so I can get another service. Thanks, Tru!

This is all about the Spa. I had a massage appointment for a Saturday morning. I waited in the lobby of the salon (lovely desk staff) until the Spa was ready for me. Didn’t feel spa-​like to me. The Spa was a thin hallway with a bouquet of flowers on a sideboard and a pitcher of tap water. My room was one of those cramped spaces where I was compelled to leave my clothing on a rolling chair. Another massage with a ponderous new age soothing wave-​crashing CD. The room had less charm than my dentists office. The massuese was polite, but not particularly adept. I received gobs of lotion and not much more. I understand modesty, but was it necessary to keep me draped under a sheet and a tarp? I was told that I was charged for a Shiatsu and not a deep tissue massage. They get a half star extra for having an automated text confirmation system. Ill return for another haircut.

So I decided to get a facial at TRU since I have not had a facial in a few years because of a bad experience I had at a different salon. I made an appointment for the TRU Signature facial and I LOVED it! Kristen was my esthetician and she was the best! She was knowledgeable and super friendly. I’m so happy with the service provided, I will definitely be going back to her!

I have been coming here for years. I tried a place closer to home that was a little less expensive but learned the hard way that you get what you pay for. TRU is worth the price, trust me, and I will not go anyplace else again.
I go to Chrissy H. for my cuts and Allison is my colorist. They both REALLY listen and their work is flawless. On top of that they are both very nice and professional.

I received a gift certificate from a good friend for TRU. I finally used it today and cashed it in on a 60 minute deep tissue massage with added scalp massage. I was hesitant just because of the horrible massages I have gotten in the past. The salon is beautiful, well styled and comfortable waiting area. Diana gave me my services, she was really friendly, cute and super bubbly; my worries were instantly calmed. Privacy is given for undressing (yes i have had an experience where they didn’t give you privacy! ugh!), the room was warm, the sheets heated… The massage was amazing, half way through I thought, «wow…it is still happening!!» I actually worried the receptionist got my request wrong and i was getting an 1.5 hour massage. lol I have had massages in the past where they say an hour, but really only massage you for 45 minutes… this was a TRUe 60 minute massage. The scalp massage was an additional $ 20 and well worth it. She didn’t bother me with chit chat during the massage (yes this has happened in the past). She spoke softly and was really respectful. At some points it was painful, the pressure was strong but i like that. It was painful because I have serious knots in my neck and really tight muscles in my thighs. But the pain is well worth it. I walked out in an absolute daze, no joke. Diana laughed at me because i was in a stupor, i felt light. My neck tonight does feel a bit sore, my thighs as well but in a good way. I actually feel like a weight has been lifted from my shoulders…
This massage made me realize i need to get massages more often and i will def go back to Diana! I def recommend her!

When I went to Tru Salon in July, I hadn’t gotten my hair cut for 2 years and 8 months. Trims, yes, but cut more than a few inches — I absolutely didn’t trust ANYONE anymore. Then I met my good friend’s fiancé who is a stylist at Tru. I took her card and took the plunge! It turned out to be one of the best things I’ve ever done for myself.
I went in for my haircut on a Thursday afternoon, right after work hours. The salon was super busy but buzzing like a well-​running machine. Though its not a big space, its impressive, really clean, bright and well-​organized. There’s lots to look at in the waiting area, from salon products to jewelry and tea. Comfy chairs too, though the waiting area is small.
I checked in and the cashier offered me refreshments. My friend/​stylist stopped to say hi to me before getting ready for the cut, and then she offered me refreshments. The «apprentice» who washed my hair ALSO offered me refreshments! Like, really GREAT service by people who are happy to work there, want to take care of you, and are happy about what they’re doing. I was super impressed and it was already a good experience before the scissors even came out!
Kris really cared about what I wanted to do with my hair, and what I wanted the «end effect» to be. For me, it was taking the plunge and chopping off 7 – 9 inches, and I wanted something more manageable to work with that would frame my face and I could still pull back.
Not even 25 minutes later, and after one of the most relaxing conversations I’ve ever had, she was done working with the scissors, the razor, and the hair dryer. I had the haircut I needed, with short layers, angled a little in front with a gorgeous side sweep. The cut just grazed my collarbone and I can’t believe she was so fast! It looked so good I almost looked like I had a wig on, my hair was so much thicker, and healthier and great looking.
Friends have asked me if I got my hair cut again since because its just growing out beautifully. At $ 65 it was well worth it for one of the BEST haircuts I’ve ever had!

Had my hair cut in March, the place was highly recommended, I was told that it was difficult to get an appointment with John, so I called 2 months in advance. John is a very likable person, but not good for my hair. The décor of the salon is beautiful, the girls at the reception are nice, maybe a bit cold, in snobbish way. But that is not a big deal. The service is expensive: $ 70 for haircut. It was bad; When I saw the razor I screamed: NO! my hair is too fine and flat, it cannot handle the razor.
He said that he knew how to use the razor. Obviously not, at least not on my hair. I looked like a doll whose hair had been cut by a 5 years old. I had to go to another hairdresser to fix the mess.