Credit Union Of Southern California

Normally I love this bank & it’s staff members but as of late I dread going here. The employee Michelle Cummings has made my banking experience hell. She’s so rude and threatens to not allow customers to have a card with this bank, yeah that’s great for business. As I have recently found out she makes uncessary comments to other employees about my friend & I even when she isnt helping us. Even if someone has bad luck with atm cards I shouldn’t have to hear SHE LOST HER CARD AGAIN from her to the employee that’s actually helping me. For the record the card has only been lost once & all other card issues involved the card being stolen & eaten by an atm machine, not that she cares. This is ridiculous, no one should dread seeing a bank employee when going to the bank for fear they will be mean to you. She alone makes me rate this wonderful bank so low. Maybe it’s time for a new bank.

I have been a member for several years for both my personal and business accounts. Today we received a call from the fraud department saying our debit card had been compromised and they were able to catch it and shut it down before the crooks were able to get anything out of our account. Great job CUSOCAL!

The staff and manager, Michelle, care about the people that use this credit union. I was reminded of this when my Mom died recently. They had heard about her passing away and were nice enough to call and offer their condolences.
I had not gone in there for a while, but they remembered who I was and Joshua Stevens was nice enough to help me carry some heavy stuff out to my car since my hand had been injured.
Dr. JC

My favorite thing about this place is how well they secure your money. We get a call for identity theft issues every once and a while and I appreciate that. When we wired money for escrow they asked me about 15 questions to be sure of my identity.
It’s a really clean facility. Never too busy. Free Checking and Savings. Everything you could want in a bank. Why it isn’t 5 stars is only because there are few of them. But the fantastic thing about credit unions is you can use ANY credit union’s ATM and it’s free. They also have free ATMs at a lot of 7−11s so it makes it pretty convenient.

I am ABSOLUTELY thrilled to be a member of CU of SO CAL!!! I noticed today that I had 8 fees due to transfers from my savings into my checking account. I was out of town and did not check my account which caused the error on my part. I was mortified and really peeved at myself for letting this happen.
I called CU of SO CAL explaining the situation. I spoke to Stevie who was wonderful. She placed me on a brief hold maybe 10 seconds to check with her boss. Came back to the line told me he was not available and that she would call me back to see what could be done.
So I was prepared for them to say «yeah we can’t help you». Less than 5 minutes later I get a call from Stevie letting me that they removed ALL 8 fees and that the funds are back in my account! I know i messed up but I cannot ignore that my bank noticed that I had not done this before and that it was an honest mistake and they fixed it and they fixed it FAST.
I mean WOW never got such great service before especially from a banking facility. I was with BOA for many years and when they came out with that crap about charging to use your debit card I was out of there. Speaking of crappy BOA I have canceled my account as of November 2011 and guess what they are still charging me monthly maintenance fees! I call in every month and after being on hold for 10 minutes I get alive rep that looks at my account and says «I see that your account is pending cancellation not sure why you would be billed again. Let me refund that monthly fee and issue a check for your remaining balance.» Yeah they still owe me my money! Why haven’t I gone and withdrew it from the ATM you ask because BOA told me that if I use my debit card or make any transactions on the account it reactivates it. I haven’t used the account since NOVEMBER 2011!
Yeah night and day! LOVE CU of SO CAL! Thanks for everything you guys represent GOOD BUSINESS practices!

What a nice bank. I wish there were more, but this one isnt far from my house so its ok.
Very friendly employees
Always clean and quiet
Yummy juice and cookies always available
Easy deposit/​withdrawal slips
An all around good bank!