The UPS Store

The best UPS Store in the area. I am always greeted by friendly and professional staff that tend to my needs efficiently. I use this location frequently and after trying others in the area, this location is by far the best. Thank you for your great service!

The owner of this store is the most unpleasant lady to be around. She is very quick to say «we don’t do that» without any explanation. You talk to a staff member when she’s not there and they’re extremely helpful. Unfortunately the owner is there too often so i’ll be taking my business to another UPS store store down the street. Awful customer service.

Lousy, lousy, lousy. If I could give 0 stars I would. Although the only thing that makes me okay with giving this place 1 star is the two young female employees that work here. They are friendly and competent. Same can’t be said for the two older ladies that own/​run the place. Customer service is not a concept they understand or care to learn. After about 17 months of regularly witnessing them fail miserably at customer service (I had a box here) I had a bad experience with them myself. Ill spare the details, lets just say I didn’t renew my box when the lease was up. If you are looking to lease a box, I would look elsewhere. There are cheaper options locally with much better customer service. I wouldn’t even suggest going here to ship anything since they didn’t even have a UPS form for me to manually fill out when I wanted to ship something via UPS. I was told they stopped carrying those. A UPS store with no UPS forms. I don’t know what that is about. My advice, steer clear of this place!

So no notary available. Pretty sure that ups requires a notary be at the store all all times. Going to contact corporate ups. Told me the notary has a cut off. Saw the notary in the store who saw me arguing with the non notary clerk and ran away. Told me to come back on Friday? Uh. No.

I’ve been to dozens of other The UPS Stores with prepaid labels on boxes to ship. All the others happily tape my box closed. Nope, not here. They want to charge $ 1 for a few inches of tape. It’s not that $ 1 is a big deal, but it’s a hassle with a prepaid package. And it sure isn’t top notch service.

I am so happy with this UPS store. I was shipping an ice chest that had dry ice in it and I told the lady the box needed some type of ventilation, she was nice enough to cut out holes in the box to make sure my package was well ventilated. She took her time in helping me package up the chest into a box to my complete satisfaction. The whole process took a good 25 – 30 minutes and she never rushed me or made me feel like I was wasting her time. Actually both gals there helped me and put stickers all over my box to show which way the box is supposed to sit up. I am so happy here and will be back if I ever need to ship again.

Went here to mail something off two day air, pre paid, showed up with the printed label in hand. The last 30 times I have done this at other UPS stores they simply pull out the 2 day air envelope from behind the counter, put my paper in, and mail it off. This location, however, told me I obviously needed to pay extra money for the two day air envelope, and tried to charge me money for it, even though I had already paid for the shipping, which includes the envelope.
Walked out, went to another UPS store in town, was in and out in 1 minute and didn’t have to pay anything extra. When I told my tale of unsuccessful shipping to the clerk at the second location, they told me of course I should not have been charged extra. Will be avoiding this one for sure. I wonder what other things they are wrongly charging extra for.

I absolutely love this place!!! very helpful staff!!!

Been here a few times and have never been very impressed with the service, but just a few weeks ago I went in to send a quick fax, as my fax machine wasn’t working. There was one customer being helped, by an associate. The store manager was standing near the windows, and saw me when I came in. She merely looked at me and said «She’ll be with you in a few minutes.» And then she proceeded to stand in the same spot and stare out the window doing nothing else for the entire 10 minutes that I was in the store. Apparently I was not important enough as a customer to assist me. The other UPS store in Brea (near Brea Blvd) is absolutely opposite of this store, completely focused on customer service, kind, and VERY efficient!!! I will never come back to this location.

Gosh… Brutal reviews at this place but my experience was normal.
I dropped off my package that was pre_​labeled and girl seemed helpful. Even offered to print out a tracking label for my drop off. In n out in 30 seconds…

I really do not think this ups store should be exist. They should be closed forever.
Both my friends and I have had horrible experiences while we dropped off our packages there.
During the holiday season, my friend came to their store. Trying to drop off couple boxes. The young girl told her that they could not take them since they were almost full. And ask her to go somewhere else.
This is really rude and unprofessional of them. If the ups store does not take their drop off packages, who will?! As a franchise, the local USP store has no rights to refuse to receive the drop off boxes especially there were nothing wrong with the packages.
This is not all the story.
Couple weeks ago, My husband went to this ups store to drop off serval boxes. this time was the old Indian lady, (she Is the manager). She told my husband that they only could take 3 boxes (the box is not huge, and they do have lots of empty space) and asked him to drop off the rest 3 at other store. My husband did not argue with her and just left. He went to another ups store. which is much friendly and nicer service.
I totally agree with other people negative reviews. This store seems like they never care about their customers. So lame that this store exists.

They do not have a friendly service! I guess no happy with what they do. Same experience as others.

Dropped in here to get something notarized. As I walked in, I was not greeted in a conventional manner, but with a rude, «What do you need done?» After answering I was told it would be a wait, which I was ok with at first since there were 2 customers ahead of me. Then, I realized that there were two employees that were both helping the first customer in line (which I believe could have been done by one while the other helped the next person.) Just saying… they lost my business and if it hadn’t been for the fact that the woman ahead of me was dropped off and waiting for her ride to return, she would have left too. Needless to say, there are plenty of other UPS Stores in the area… don’t waste your time at this one.

TERRIBLE!!!
Do not go here. I was shipping a gift to a client and picked out my package to ship in and while I was filling out the address for the sticker the woman stuffed my gift in the box and sealed it. I let her know that I had a letter that I wanted in the box as well. She said okay and tore it open on the side so i could put the letter in.
I looked at the tear and it really looked like a package that had been knocked around and not very professional at all being torn open in the middle with a big piece of tape over it. I asked if I could use another box and she (Sue was her name) said «sure as long as you pay for both, since you asked me to open the box». I told her that I never asked her to seal it. She said sorry that’s the way it goes. I said fine, just ship it and asked her name so I could do a complaint on Unilocal.
After thinking about this for 15 minutes, I decide I’m not going to trust them to mail my package since it cannot be tracked and I’d just had an argument with an employee I didn’t want to risk losing an $ 80 gift in the mail. I came back and said I want to cancel my transaction and will pay for the box but not the shipping.
The store manager (name Mano, Indian woman) says she is not able to issue refunds for standard mail orders. She can refund anything but that. I told her fine, you want to save $ 6.00 from a customer, I’m going to blast you on every site online i can find.
Here we go. (PS this may be my first review that is only 1 star out of 56 reviews.)

There are so many of these UPS stores. I’m sure, in general, they’re pretty much the same, with respect to product and services. I’d never before really needed to visit one until the other day. All I had was an
return. I had already printed out the return slips and was walking in with an open box. (I wasn’t quite sure of the process for returning something, and I didn’t have any tape anyway.) It wasn’t a big deal.
But I am taking the time to write a positive review, and this is solely because of the exceptionally nice lady who was working there. I would have been third in line as I walked in. Even though she was busy helping two customers at once, and although she was the only employee working at the moment, she still acknowledged me: «I’ll be right with you.» And she smiled. :)
Now, I don’t know about you, but there have been plenty of times where i have walked into a store and have not even been welcomed, not with a nod, not with a smile, not with a «hello.» There have been times when I have walked into, throughout, and out of a store and never been noticed, it seems. At least I’ve felt that way.
So when this nice lady smiled and said she’d be right with me, and afterwards when she said that she was «sorry for the wait,» and as I left, «come again soon,» I was impressed. And here I am, now, writing a review in appreciation for this one person’s nice gestures. :)
What’s sad is that this is how it is supposed to be, how it should be. Isn’t it? I shouldn’t have to leave an establishment thinking about how nice I was treated, should I? That should be standard, the norm, no? Are we getting too used to the idea of being treated as though we’re invisible? Is this practice becoming commonplace? And are we simply accepting of it?
It’s certainly something to consider…

My cousin came to this store to mail out her malfunctioning AT&T cable box because AT&T customer service told her to… When she came in to the store, they took the box without an order number. When my cousin got back on the phone with AT&T, they told her that they weren’t supposed to take the box without an order number. She came back to the store trying to get her box back, but they kept saying, «we’re just doing our job» without actually giving her a real solution. She went back outside the store to call AT&T, and the guy, Richard practically threw the box at her and told her to get lost and go to a different UPS store. My cousin got pissed, and asked for the manager, but they said there is no manager. So she looked at his name tag, and he raised his hand to cover his name tag… WTF! Later on, she called corporate UPS store to complain, and they told her that Richard was the owner of the store. Such terrible service!