Ed Pawlack Tile

I have been buying tile here for 15 years. They have always been wonderful. They take time with you to make sure that you like what you chose and today; Ed helped me for almost an hour design the tile for my tiny bathroom. The selection is amazing. So many choices; and they are always ready and willing to help. It’s nice to be able to purchase everything you need in a single spot.

Went into today Friday around 3:45 PM staff never acknowledge me I even walked by the desk they were to busy listening to talk radio. I won’t be buying my tile there, Floor and Décor much better customer service. I gave one star the tile is beautiful but I’ll spend my money elsewhere

Long time customer. Rosalyn is awesome in terms of helpfulness and the selection is amazing. Even the coffee is good. Many displays help you get ideas for your own projects.

Went to this place to check out some tile and I’ll tell ya, I didn’t not feel welcomed at this place. I wasn’t greeted of even acknowledged. Is it because I’m a female on my 20’s? Little did they know, I had the money in hand and was willing to select some tile and get started on my project. This place is small so I expect to be greeted when I walk in Ive gone to larger stores and have been greeted the second I walk in.

***I WISH I HAD ORDERED ELSEWHERE***
I’m giving Ed Pawlack tile an extra star because there tile selection is actually pretty, but the customer service and delivery time estimates, need much improvement. I’ve ordered approx. $ 7k in tile and was told that one tile would be delivered in the same week and ended up taking 8 weeks and the other one is still not here 4 months later. That tile ran out on the first one and had to be ordered from Italy, so I understand the extra time, but it would have been amazing to have been told initially that it wasn’t local and the tile that was available in 2 – 3 days was only for ¹⁄₃ of the amount I needed. The second tile, from ENCORE, is ridiculously late. I was told 2 – 3 weeks. The first sample took 4 weeks and was wrong. Second sample was another 4 weeks. I put in my order and almost 8 weeks later, they are just now starting on my order and who knows when I’ll be graced with my tile.
You might think this is a supplier issue and not a retailer issue, but I’ve had to babysit this entire process with regular phone calls to my sales rep asking them to please call with an update. «Please please please call with an update». Nothing. I have to keep calling and calling. Customer service is awful.
Not sure how I can expect the sales reps to be any better though when the owner doesn’t even call customers back. Lead by example.
If you have infinity time to complete your project, go ahead and order from them, but if you have any reasonable timeline, I would pick somewhere else because you won’t have someone on your side making sure you get your material in time.

Talk about rude and hating your job. I called to check inventory and I felt like I was calling a prison. The grump on the phone needs to look for anew job cause he’s making clients like me look for new tile shops!

I’m sorry, but I have to disagree with prior posts. I have visited numerous stores and they are by far the most helpful, they have the best selection, and they worked very hard for my new construction project! Mark did everything he could in a timely manner, and they were updating their showroom, and it was very impressive. I have been in the design business for quite some time, and they are by far very professional and knowledgeable!

So I have to share!!! The best service. I had read some of the Unilocal reviews and was concerned about going, but I went none the less!!! So glad I did. I’ve been in three times and was greeted and helped by Ros and Mark. Not only did they help me but they even entertained my 7 year old daughter! Mark was incredible he even walked the samples out to my car! The pricing was amazing! They beat other prices my husband received from State College. I’m looking for more things to tile now! Who needs to go State College to get tile when you can just go to Ed Pawlack tile.

I read the reviews but wanted to give this place the benefit of the doubt.
Although I appreciate the fact that the salespeople do not hover over you, a simple greeting would have been nice. It was all salesmen on the floor and they were all hanging out in the middle console area. Not a single one of the men approached us to assist.
I finally approached a young sales gal and although she seemed to lack product knowledge, she was friendly enough.
I am in interior designer, and potentially have the «power» to bring vendor’s quite a bit of business. I also know that I have a choice in where I take my clients’ to spend their money. This place will not be one of them.
Hey sales staff at Ed Pawlack: IT’S TIME TO READ THE REVIEWS and be proactive about your customers. After all, without us, you may not have a business standing in the near future.

Eh Ed, you’re letting me down! My wife apparently received excellent service in the store but after the sale it all went to hell. I called before closing and ordered some additional pieces, paid with a credit card, and told the gal I was going to be there right at opening to just pick it up and go immediately. (Why else would I pay with a card over the phone?) I got there 5 minutes before opening and they didn’t open until 15 minutes after the posted time on the door. Then when I do get in I’m told to go around back for pickup (Ok that’s fine) but when I get over there the guy who is supposed to get my tile is talking shop with someone else (with me standing there) for 5 minutes. Then finally I interrupt and the guy tells me he needs to help this other guy first (!) Finally I get the pieces we need. Insult to injury, we had some stuff special ordered and paid for it but when my contractor went to pick it up the next day only half of the order was there. He had to go back later and (of course) charged me. I actually should refute the charge with my credit card company. I won’t be back here unfortunately and the reality is that no one I know will be back here.

I have to agree with other Unilocal reviews. This place has ZERO customer service. Am I not «rich» looking? Am I not white enough? They really have a beautiful selection (hence the extra star). But when no one even so much as looks at me when I walk into a store, I will not give them my business. I thought maybe they just have a non-​threatening, «ask if you need help» kind of policy. But, while my husband and I were there, the employees smiled at, said hi to and helped other customers. I thought if I walked around enough, and looked seriously interested (which I was) then someone would eventually ask if I needed help. No luck! I took my business to Forever Tile and Stone in Whittier, which had excellent customer service and beautiful choices… I remodeled two bathrooms with their help. Maybe next time I visit Ed Pawlack’s, I should walk in waving cash. Oh, wait, there won’t be a next time.

I’ve been in there a few times. Every time, I am ignored. Last time, I asked for help and she seemed annoyed that I bothered her. She stayed with me less than a minute and left. I needed help again and there was none. I will not go back.

My mom is an interior decorator and introduced me to this place when my fiancé and I decided to remodel our master bath. I walked in and absolutely LOVED the selection of tile. Absolutely amazing! I’ve never seen anything like it! The staff was friendly and extremely helpful. I ordered bullnose, which had to be made. I was on a strict schedule and, being the control freak I am, called every day to make sure everything was going to be on time. The employees helped me as much as they possibly could, answering all of my questions. I couldn’t have been more greatful! Everything was on time and beautiful. If you are interested in a great selection of tile, this is definitely the place to go!

I purchased some tile from Pawlack’s and worked with Roz — staff couldn’t have been nicer or more helpful. They made sure I was looked after and were helpful in choosing the right tile. The only problem I had was that there was SOOOOO much to choose from it can be overwhelming, but if you go in knowing generally what you want, and your budget, they are a great resource. They have every price and every style you can imagine. I am still working on my renos and will be using them so more! I highly recommend them.

I have to agree with Jen S. Went here to spend $$$ for my new kitchen and got no help what so ever. Ive lived in the area for over 15 yrs and decided to buy local. I will but not from here. They didnt have customers in the store, I was in there a good 20 mins and nada. Oh well i’ll go blow my $$$ else where…

I had a very bad experience working with this store, the owner and staff. The staff is too busy to help, not that there was a ton of people shopping when I went. I was ignored for too long and had to go in search of someone to help me choose colors for some very expensive custom tiles. Because the sales person did not take the time to ensure I would get the product I wanted I ended up receiving tiles I refuse to use in my newly remodeled kitchen. He just had to copy the sample board they had, ask for a tile sample or take a picture and send it to the manufacturer to confirm colors. None of these things were done. This lazy short cut delayed my completion, costing money and time for me and my contractor. I placed another order at Forever Tile in Whittier. The owners took the time with me, are so down to earth, know design and are passionate and knowledgeable about tile besides being awesome to work with.
I DO NOT recommend going to Ed Pawlack Tiles for any custom orders. They are not equipped to help with design and color. They have a HUGE selection and you’ll find what you are looking for but only if you want plain tiles. I would not recommend custom ordering of any kind.

One of the BEST tile showrooms in the North OC area, even surpassing most of those along tile mile (State College) in Anaheim. With over 10,000 sf of showroom space, you will definitely find what you are looking for. And in the rare instance you don’t, they can order it for you. They can do custom etched tiles too! My clients are always overwhelmed yet exuberantly happy that I brought them here because they always find what they want and need here. Friendly customer service too! Give them a visit if you are considering a remodel, but be prepared to spend hours here.

Great selection — high prices, poor or lacking staff. Bedrosian’s on St College is a better option. Professional IIDA/​CID Designer

This is the best selection of tile I’ve seen anywhere in Southern California. I am an interior designer in Los Angles, and I will often make a special trip here, as the showroom is four times bigger than anything in my area, including the ‘trade’ showrooms in the Pacific Design Center.
The staff knows what they are talking about, and you can pretty much find anything that’s available in the U.S.
Ease of getting samples, and efficiency in handling orders is a big plus.
If you are looking for something special for a bathroom or kitchen, don’t waste your time going anywhere else!