Forever 21

Horrible customer service. I walked in and was not acknowledged by any employees and they clearly saw me. When I came to try on clothes, I noticed that one of the accessible rooms was occupied with boxes and racks from the store. First of all, that room is for wheelchair users like myself, not for the stores trash.
One of the employees told me I could go in the other room because they are all «big». I took one good look at her and told her that it’s not big enough to close the door, hence why accessible fitting rooms were made. this forever 21 needs to be educated on ADA laws.

One of the worst forever 21 I’ve been to. I do not shop often at this store and today just sealed the stamp to never go back. It’s very unorganized and messy. I came in to exchange an item, I ordered online which was 1 day late. Ok, policies are policies and I understand that. I’m a very calm and reasonable customer however 1 day late I think should make an exception. Well the store manager did but with an attitude. Why? I don’t know! She told me I could pick something out but would be final sale. Ok whatever, I went along with it… however, the store was closing in 10 mins she said you still have time. After 15 mins looking around it was very uncomfortable. I felt like I was being watched, couldn’t touch anything because they were cleaning. After those 15 mins I couldn’t find anything since I had to grab something that I knew would fit since it was final sale, one of the girls said «hey are you almost done!» I said well I have to look cuz it’s final sale, she then said «well we do have to close you know!» Omg I was so p’o. That was the rudest thing ever. I actually worked at a forever 21 years ago and I’m no little girl (not that she should talk to anyone that way) that she should talk to like that. Whether I was returning something or not. I’m a customer and maybe she was even half my age. I just got fed up and grabbed a plain tshirt to get the hell out. The manager along with the others working there just plain rude. This would have not happened at a store that even closer to me.

Very friendly and helpful staff!!! Such a huge store. I was looking for spandex shorts and found them very quickly with help from the staff. I love this store and can never go wrong. Very clean store with great lighting. The shoes aren’t that great but it really depends on preference. They now have a gym clothing section too.

This is not one of the better Forever 21s that I have been to. I don’t come to the Brea Mall too often, but when I do I usually stop in Forever 21 to see if there are any cute clothes. I’ve maybe found something that I like here once or twice.
On top of not always having that great of a selection in comparison to other Forever 21s, this store needs to be cleaned and organized. The clothes are always a mess when I come here and the floor looks filthy. I looked down and saw that there were dust bunnies stuck to my shoe… yuck. And I saw dust bunnies on the floor all over the dressing room. Needless to say I did not want to take my shoes off while in the dressing room, which I should be able to because obviously it makes trying on clothes much easier. Not only are there nasty dust bunnies all over the place, last time I was shopping here I saw trash in multiple places near clothing.
Overall, there are better Forever 21s to shop at. I am starting to like Forever 21 less and less as a chain though. The clothes are getting less cute, just weird, and the materials seem to get cheaper.

I always loved this place until i started working here 8 years ago! Employees and managers are terrible. They play favoritism and
Only choose you to do certain things if your friends with them. Once i left i had my roomate join and she said the same thing.
I dont shop at this location because its very disorganized. I was told a dress was here when i called and when i came they had NONE. Why would you make me drive for no reason

So I normally don’t shop at forever 21 unless I’m getting a gift for someone or really desperate to find an outfit, quick. I feel like the quality of service and the quality of the clothes are very poor. I washed a shirt twice and it was already worn out. The workers just stand around and talk amongst themselves.
What I do like about forever 21 is the price of the clothing. It is fairly inexpensive (which is probably why the quality isn’t so great). If I’m looking for accessories, forever 21 has a wide variety. They have a lot of different styles of clothing and I appreciate that! Also, this forever 21 in particular is ginormous and very well organized compared to other forever 21’s that I’ve shopped at.

The staff here so incompetent and unfriendly. Is it possible to give a negative star count? I would if I could !

Ok so these employees wouldn’t leave me alone. So I finally told them what I was looking for. Had no clue where on the floor I could locate this item. Plain black pants. So this girl says she’s going to go see where they are located. I said ok I’ll be here a few minutes. Sure enough never came back! Stop putting up a front when you don’t even know the layout of the store. Crappy pushy customer service. More like a loss prevention team! I’ll just go to H&M or some other forever 21.

I was assisted by a hot blonde girl. She was so helpful and kind. She helped me find the perfect outfit for my sister.

this forever 21 is a lot smaller than some like Cerritos and others but I feel like this location is very well organized and clean and I don’t feel so overwhelmed walking in like the other ones. I’m always greeted and helped by a very nice employee I think her names Sarah and all other workers are very nice also great customer service here compared to other locations :)

Nothing really catches your eye here, but some of the clothing is cute in the F21 in brea.

So very nice and helpful! I just exchanged a bathing suit I got online that was a size too small. The girl, I didn’t get her name, was very helpful and put my new sizes on hold until I got there. Good service.

When this location first opened there was enough space on the racks to browse and enough space between displays to easily walk the aisles.
Now it’s so packed with merchandise that you have to squeeze between displays which makes it less fun to shop here.
Dressing room attendants are friendly and helpful :)

I’m used to really rude/​borderline abusive service at Forever 21’s, but not at this one! The woman at the fitting room (Allison) was so sweet and genuinely nice. Store was well-​organized, and most importantly clean! Thank you, Brea, you set the bar for Forever 21’s!

I bought a dress here beginning of May, and unfortunately the zipper broke the first time i wore it. It had already been washed, and I cut the tag off, so I knew it would be difficult to return. I went to the Forever 21 in Montclair and tried to return it and they were not helpful at all and would not let me. I brought it to the Brea location and the manager was super helpful (even though at this point it was over their 21 day return policy), and let me exchange it for something else.
It was obvious that they do not normally accept returns of exchanges like that, so I was so impressed by the customer service. I will return!

The selection is overwhelming. The store is very large, but not as large as other f21 stores. The dressing room people are always helpful. They take and prepare your items to be tried on in the fitting room while you shop. Currently there is construction blocking off part of the store. The accessory selection has finished rapidly. The music is loud and can be pretty awesome and fun or very distracting or irritating. Music is such a personal thing so it is hard to say. I love that they have a variety of styles, they have my favorite clothes for decent prices, though the quality is not the best. So this is a decent store in the whole aspect of things. I personally love it and will continue shopping there!

Customer service was great here… I’m not a fan of constantly being asked if I could be helped… this particular forever 21 had the right ratio of helpfulness and productivity… the store was kept clean and easy to navigate… I scored on some cute wedges that were super super on Sale $ 4
Thank You to Taylor who rang me up… She provided great customer service and was super sweet!
1÷20÷2015

It’s a pretty big one story Forever 21. They don’t have a men’s section, though, or I couldn’t find one.
Anyway, after browsing a bit, I found a cardigan I wanted… except it was above my reach. Boo. I tried finding an employee to help me out… only because I couldn’t find one of those hook things to take it down. They were pretty much all running away. None of them were paying any attention to customers. It was busy… but not that busy! It took forever to find and flag down an employee to get a hook and get the cardigan down in my size. I’ll give her credit, I guess, she was nice.
The line was long, but I didn’t care. I got a cardigan I was looking for — for a great price! $ 19.80! So, I’m giving this place two stars.
But they have definitely got to work on their customer service!

I don’t shop often. But I absolutely have to commend the staff (at 4pm on Sunday June 1, 2014) that Forever 21 in the Brea mall had today.
The ladies in the changing room were helping customers in and out of dressing rooms in a friendly manner. They were able to help a long line of customers try out clothes in the amount of time in less than 10 minutes. Great team work with staff bringing in different sizes for customers, returning clothing to the main store, and carrying outfits to changing rooms for the clients. I was blown away by their efficiency and hard work.
Although the cashiers had to deal with long lines of customers, they had smiles on their faces.
Maybe I got lucky today compared to other reviewers, but even my husband was impressed with the diligent ladies in the changing room. He said that he was «tired out» just by watching them aid customers because they were swooping up and down the changing room corridors so often.
Ooh. I just remembered one small improvement that I can recommend. The floors in the changing room were a little bit dusty, so I was worried about accidentally dropping any clothes on the floor.

I like forever 21… but I do not like this location at all. The staff is okay, not particularly helpful or rude… the reason I do not like this location is that it is VERY small! I like the Forever 21 closer to me at Puente Mall, but I do go to this location in Brea mall ONLY when I’m already at the mall just because. I never expect to find anything here and I usually don’t. The selection here is very little compared to other locations. If you tend to get caustrophobic, I would highly suggest going to this location all together. It’s very tight and there isn’t much walking room.
Like I said, I only come here IF I’m already at Brea mall and bored, but even then, I only go to this Forever 21 only sometimes when I’m at Brea Mall. This location is too small and generally speaking, you will probably not find what you are looking for here! I like the bigger locations found at Puente Mall, Santa Anita Mall, South Coast, Pasadena… There’s also no kid section, plus section, or men’s section here… and I don’t think there is a clearance section either– no room!