Massage Envy – Brea Downtown

Love this location! Great customer service and great massage! Bathroom is clean and front desk is very friendly. Easiest way to get to heaven!

Saw Constance for the first time and let me tell you… she is amazing! I had really bad sciatica and now I feel like a new person. Not only is she super knowledgeable in massage she is also extremely professional and down to earth. Amazing!!!

Constance is very knowledgable in massage. Just had a hot stone massage from her that was awesome! Thank you, Constance!!!

Very rude front desk, hidden policies— will tell you your appointment is at 5:00 and when you show up on time they will have you fill out paper work for 15 minutes, essentially cutting into your massage time. They do not disclose this when you make the appointment. The membership is a scam. Never going back.

If you have cancer and are receiving chemotherapy then do not go to Massage Envy-​Brea for a facial. You’ll be denied. It’s wrong. Cancer patients just want to feel better, but instead they made you feel worse by denying a, supposedly, relaxing time… that I’ll never know about.

I love this location! They really take time to book you with a therapist that will work for you. Never once have I gone in and Been disappointed. I would recommend this location to anyone

I have been a member of Massage Envy for a year and a half now. Until recently, all my experiences have been very good. However, of late the Downtown Brea location has been substandard. In fact, my most recent experience on January 4, 2016 for a two-​hour massage with Joe was atrocious.
After a recent motorcycle accident, massage therapy is more a necessity than a luxury. My body hurts and aches from head to toe and a good massage works wonders for aiding my circulation. On this last experience, my appointment was scheduled with a young man named Joe. He was nice enough at the start and I was hopeful for as good as experience I have had in the past with Elbert. What I experienced was the most horrible massage I have ever received since 1995.
Joe used poor technique with jerking motions rather than smooth, rhythmic stroking. Joe’s pressure was inconsistent and did not extend to the length of the limb or section he was working. His circles were more half-​moons that just dropped off leaving me wondering, «what the hell is he doing?» When Joe was working, and I use this term very loosely, my neck, his pressure was so light, to the point of pausing for several seconds leaving me wondering if he had dozed off. Frankly, if was as if Joe had no massage training at all. Joe did not seem to know what he was doing.
I should have got up and left at the start but I kept thinking, «this must get better.» Was I wrong and what a waste of two massage sessions. Joe has no business performing massage therapy on clients at this time.
After the appointment, Massage Envy sent me an email message asking for comments about my treatment. I respond with a note similar to this, however, I never heard back from management.
As a result, I feel uncared for, disrespected, invalidated in my experience, and unworthy of acknowledgement by Massage Envy of Downtown Brea. I am extremely disappointed in the level of service from this location.

Such a lack of communication in this place. Therapist just seem to care about getting you in and out, they do not take their time and just seem to push you out since they are more concerned about their next appointment. I had a membership and did not even use it since I did not like the service here, tried to cancel it plenty of times and they told me that I could not until I finish paying the entire amount. In one of the appointments the therapist kept focusing on one spot until she could take out the knot that I had on my back and left me sore for a week. I do not recommend this place to anyone. Sorry this place is very disappointing.

I go to this location more than the others for one reason, Helen. She’s been by far the best masseuse. She uses the right amount of pressure, finds the spot that needs work and knows what she is doing. The facility is clean and staff are always friendly. But they do book pretty fast so it’s good to make an appointment at least 2 weeks in advance.

Been a member for 3 years. Very friendly service

Satisfied Massage Envy Member.
I’ve been going to this location for about a year and opted in the the $ 59.99 monthly membership, which guarantees you at least one monthly massage, among other perks. As a college student, I chose to freeze every other month so that I could have a guaranteed massage every two months and not break the bank. The only problem with doing this as I discovered is the freezing is actually done manually, and sometimes the staff forgets. I was able to rectify the situation, though and freeze the next month.
In terms of the massages themselves, I have had generally good experiences. Like any place, you have to find the right person for you. I found the right therapist in Alicia, who I visited last month. I definitely recommend pre-​booking because it helps you to accumulate points that translate into free upgrades.
Overall, Massage Envy is a reliable place with many locations. Best of luck as you find the spa that suits your preferences and budget!

Came here today for the first time with a giftcard. Called yesterday to make the appt was asked to leave credit card on file to reserve the appt. The girl who I spoke with confirmed several times the appt would be at 11:15 am. i want to say her name was kristen. Anyways I show up this morning 11:15 the two girls at the front desk start greeting me and checking me in they offered me some of the add ons such as aroma therapy, so I picked a scent and the receptionist said it would be added to my massage. i have a seat in the relaxation room and start completing paper work. and sure enough the girl walks back in and states «your very early for your appt, it’s actually at 12:15»
Now let me just say I would have complained being that they were so firm on having my credit card on file so they can charge it if I didn’t show and I also have a newborn at home waiting for me and I’m paying my baby sitter by the hour. HOWEVER I do work as a receptionist in a dental office. I UNDERSTAND people make mistakes. i deal with alot of uppity patients on a dialy basis .so instead of complaining and name dropping who gave me an 11:15 appt .i figured I’m already here and I could really use the massage.
I stepped outside to move my car. walked back in and one of the girls gave me a tour of the place and massage rooms. confirmed I’d be getting a 1 hour massage with aroma therapy with helen. She then took me to a second relaxation room in the back and said I could wait in there.
12:30 I happen to hear one of the girls who greeted me from the front stating to a fellow employee «she came early so she stepped out and hasn’t come back, I’ll let you know as soon as she gets back» the other employee who she said that to happened to walk by and thankfully she asked my name and it happened to be helen who my appt was with. Pretty much the two receptionists who greeted and signed me in forgot that they had sat me in the back waiting.
I enjoyed my massage. However as the massage starts I ask if the aroma therapy will be used .my massage therapist told me the front desk did not advise her of the aroma therapy.
The whole customer service experience was terrible. .The front desk employees do not know how to communicate not only with fellow employees but with customers as well. Instead of apologizing for the mix up and wait which was their mistake they did not even acknowledge it. i don’t even think they comprehend what a huge mix up this was on their part. i could have/​should have spoke to upper management about my experience however I just choose not to return to this particular location. Also as I’m leaving I was offered probably 5 times if I would like a membership. which was way too pushy after my bad experience.
Also noticed front desk employees don’t wear name tags which makes it inconvenient when i want to share my experience with management.

Customer service here sucks. This is the closest ME and even though I’m a member I have yet to come here, so I decided to call and make an appointment. I wasn’t asked if I wanted relaxing or deep tissue, which they normally ask, but the worst part was when the girl asked me for a credit card number to hold the appointment. I’ve never been asked that so I didn’t have it on me. When I told her I’d have to call back later she scoffed and hung up. No «ok», no «bye”-she straight hung up. I immediately called the La Habra location (where they didn’t ask for a CC) and received much, much better customer service.

Great customer service!
The front desk is so friendly and attentive!
The therapist know exactly what they’re doing!
Always come out relaxed and feeling brand new!
Thanks guys, and keep up the good work!

I’m a huge fan of this ME location. The front desk girls are pleasant and helpful. Fruit infused water is refreshing. I like when they use strawberries… Yum! Naichez is my favorite massage therapist because anytime I feel a migraine coming on or my neck is really tense he works out all the stress and I feel like a new person after. If you need neck and shoulder work I highly recommend him.

I love this place. I have been a member for almost three years, and I have since had two different establishments build closer to my home, but I will still make the drive to Brea. Love the customer service, it never disappoints.

I have been a member for over 5 years. I joined when this Brea location was fairly new. Back then the therapists knew what they were doing and the frontdesk ran smoothly. Since then, it has gone down hill, a lot. I started going other locations, like Burbank which is even worse. Then Hastings Ranch where the therapist is constantly changing but at least the frontdesk staff were friendly.
My most recent to the Brea location was late April. Coming back from an international trip, I thought it would be a good idea to get a massage. The service was alright however I still wanted to leave a gratuity. Apparently, the frontdesk carries no change so they couldn’t break my $ 20. I asked why and the reason is so they don’t have to go to the bank each day. HUH?!
I wanted to speak with someone about cancelling my husband’s membership who had accrued almost 10 unused credits. The lady in charge of membership works at 3 locations and I had to track her down based on the day I called. Then the staff told me that she had already told my husband the cancellation procedure and I should just talk to my husband. Ok… Well, since you informed my husband of the cancellation procedure then you must know it too, can you please tell me? No, you should talk to your husband about it.
I spent the next 10-​days trying to track down the membership staff, faxed my cancellation to various locations and never once spoke to anyone live.
We were told some one will confirm the receipt of our cancellation and our request will be processed within 30-​days during which time we need to use up all of our credits. Our account was cancelled without any notification and all of our unused credits were forfeited. I have left 2 messages with the Brea location and has not received any call backs.

I have been to a number of Massage Envy salons over the past 6 years. Brea surpasses them all. The location is perfect, the parking is easy (don’t be put off by it being in Brea downtown — I have never had a problem parking. Of course I don’t book massages on Saturday night either) Anyway, the staff is great. Best of all — HELEN! She’s an excellent massage therapist! She really listens to what you want and does a great job at it! I’ve been going to Massage Envy for about 6 years and Helen is the best I have found. Try her out — you won’t be sorry.

Have tried to schedule a massage online. Their ad says someone will contact you shortly but they never did! Not once but twice! I don’t think anyone checks their online appointment requests.
They’re only good when they want you to sign up.
Wrote them a letter but no response.
Don’t have this problem with the Placentia branch :)

I don’t want to give them even one star.
Customer service is horrible! !
DO NOT JOIN MEMBERSHIP!
They won’t let you can cancel.
I can see the other reviews say samething here.
They know my number and email and address even my credit card info. But they don’t. Contact me for cancelation. Just keep charging membership fee everymonth. Now it’s amount is over 500.00!
What the F!
I think I have to solve this problem with my lawyer. .
Again.
Do not join them!