Sprint Store

It makes me sad to have to give negative feedback. I went in looking to save some money on my bill by switching from Verizon. The sales rep went through some options with me, but the prices were different than what I had seen online. I asked to see some pricing after what they were telling me was not adding up. The reason why is because unknown to me they were trying to set me up for an extra line with a Hotspot which I never asked for. I told them this and they insisted that the plan just comes that way. It was this moment that I decided to go. As much as I liked the young men helping me and wife out, it was the shady and deceiving sales practices that are being encouraged in this store that caused me to take my business somewhere else. If things were more upfront we would of signed up on the spot.

Poor customer service. Maria was the rep who helped me. She kept trying to upsale me but was horrible at it. Overall she didn’t seem like she knew was she was doing. Yet someone was training watching over her? She constantly kept having to ask & call her manager after he left to ask how to handle the issues I was having …
She was very unprofessional from her sales approach to her language .
If you need to go to sprint there are many stores close by do not choose this one.

This location needs to work on their people skills and attitude. I normally don’t go out of my way and complain but because of the poor service I got I did not want to deal with the girl that was helping me with my upgrade so I called customer services to have my questions answered and while I had them on the line explained what I experienced and filed a complaint.

Been here four times. Each time I’ve had rude service and left upset. Never coming here again. Sassy employees

I was sick of Att, so I did some research and then made an appt. at this Sprint Store. Aimee took care of me and gave me several options for my family plan. 4 new phones converted to Sprint and another phone. She was very helpful and things worked out great.
But then my bill came about $ 100 above what was expected. Went into the store and talked to Remi. Very cordial and accommodating from the start. He explained that the offers I took, needed a couple of billing cycles to get implemented. I was a little bummed but then Remi did his magic and by the time i had driven home my bill was down to where I was first quoted.
A couple days later I got a follow up call from Remi just to make sure everything was working well and going as planned. I couldn’t be happier.
Take a lesson cell phone companies, minor hiccups are going to happen but if you have good customer service like the above mentioned, you will keep your customer for life. Well done!

Jose, the store manager, and sales associate, Maria, assisted me in making the wisest contract choice after my Iphone 5C bit the dust. They were both very helpful and friendly, and Jose actually drove to freaking Cypress to pick up a gold phone for me! They then transferred my data, swiped my old phone, applied a screen protector, and got me out the door with a fabulous experience. They are wonderful! Thanks to both of you!

When I was there for first time for getting a quote, they run some numbers then they told me a number that was attractive and I was told that they will give me credit for my old cell phone. BUT when I saw my bill it was $ 20 more than what I was told. Also later they told me «your cell phone it is not in our list and we can not give you the credit»!!!
I have not seen such these people in my life, hopefully I would see never again. really bad experience!!!

Amy and Jorge were amazing they have outstanding customer service they were helpful and very patient with us… will buy from them again

The worst experience in customer service I have ever had!!! I went into this store to buy a gift for someone for christmas the individual that helped me was the store manager Marissa. First she seemed to not want to let go of her status and didn’t seem willing to train any of the other associates in the store to help other customers beside asking them what they needed. She seems to be on a power trip and continued to boast to customers of her wonderful customer service which was definitely lacking. She was trying to juggle to many customers at once and the lack of undivided attention was annoying and very time consuming. Long story short she messed up my account big time telling me I had to have the hot spot to get the special deal when I didn’t even need it as well as lying being shady and telling me that she could get my bill lower which in fact she was doing none of that. She has no follow through and lacks training for being a manager. If I had to deal with her in regards to Sprint again I would switch companies in a heart beat… good luck to those who she claims to help.

Usually this location has been extremely helpful, but things have changed especially the people! I went in because my phone wouldn’t charge and was told to go home and charge it again for two more hours! Excuse me but we had tried every charger we have, totaling 5, and all with the same result — no charge! Went back again, only to wait 45 minutes — then told the tech would replace the port… same technical guy who is not capable of repairs on his own — had to be talked through everything. 2 hrs later and 15 minutes before closing, we were asked to pick up the phone. A replacement phone had to be ordered and would be here in 3 days. As of today, the third day, still getting the run around. had to call Sprint technical facility to get questions answered. Phone hasn’t even shipped yet! Beware if you need technical help ask if the «Sprint» facility is a third party authorized store — if so walk out as fast as you can

I was recently looking to upgrade my phone. I am an avid iPhone user and when i was debating to switch over to an Android phone I was confused in the various features and options of the many phones. But no need to fear, Imran Bashir the sales associate was very knowledgeable in all of the phones at this location. I ended up getting a LG G3. Damn I love this phone! Thanks Imran. Keep up the good work. I will be back soon to get my families phone lines upgraded as well.

Got a text message from sprint PCS regarding phone upgrades. Not knowing what to do, I went to this store and the associate named Imran B. helped me. He guided me through all the new features of the iphone 6, 6 plus, and even the comparable android/​samsung models. I am impressed with the amount of customer service, patience, and thoroughness he provided me with. I’ll definitely be referring friends/​family to this location. Thanks Imran for your diligence and commitment.

My experience from this place was a pleasant one. I came in because I lost my phone and I needed a new one. I was greeted by a cheerful employee name Bonnie. She helped me with all my questions and helped me resolve my problem. To make this long story short, I ended up getting a new iPhone 6 with a plan that was a lot cheaper than what I was paying before. Thanks for the help Bonnie!

Shady, shady, shady employees and incompetent management. We went to get a new replacement phone for my wife. That’s it, replace the phone. When we received our monthly bill we noticed it was $ 80 more! After calling Sprint to question it, they told us because we bought the phone at a «third party store» we had to go back in there and have them to adjust it. The sales man who offered to help straight up said, «that’s not gonna happen, you should have read your contract before you signed it» the manager said «I’ll tell you right now we’re not changing anything. I don’t care if you didn’t ask to change you’re contract it’s your word against ours…» Now we are fighting with corporate on this. Devious and deceitful business practices.

The sprint reps here are helpful

Recently broke my phone & wanted to reopen a new contract. Saw this sprint store around the area. Wanted to get an upgrade. Walked in & the team gave me a warm welcoming. This pleasant girl name Bonnie N. that worked there. Was kindly enough to sought out the options that i was able to do under my expense. I was astonish by the excellent service these workers & Bonnie N. were giving out at this store. They truly gave out their 100% at what they do best.
I can’t emphasis enough how excellent these service these worker were giving out. Upgraded to the newest iPhone 5s & receive extra awesome gadgets w/​the phone. left the store most satisfy!!!

The service this evening was outstanding. Kit Patel was able to help my mother and I in upgrading our phones and helped us with purchasing accessories at a great deal this evening. He set up the phones and we both walked out with phones ready to use. Michael was also friendly and assisted Kit in making sure my mothers contacts were transferred to her new phone. The best customer service ever.

The salesman informed me that I would get a company discount on my contract so I switched 2 phones to premium data. A week or so later Sprint said I didn’t qualify because my plan was already at a low rate or discouned. I complained to Sprint about it several times until someone got back to me from Tennessee but they apologized and reiterated that I didn’t qualify. This salesman represents Sprint and apparently Sprint can care less. Get it in writing is the old lesson here. I’m avoiding that place. The salesman is friendly and slick so watch out. I had a suspicion but I should have followed my instinct.

Not a corporate store which means if you get accessories they don’t warranty them which is what happend to me. Manager said he would see what he could do and call me but and never did. They also didn’t have my phone In stock so I waited for them to ship it a week and they shut off my service some how in the mean time causing 2 hours of non sense. Go to the one on imperial if you have sprint.