Enterprise Rent-A-Car

Chris and his gang are the BEST around. I was a little upset with my rental (rather not get into it) but as soon as I got back into my office, he was on the phone with me and corrected it.

Enterprise is the best rental car company, period. And, Brighton location is fantastic. I don’t own a car and have been renting from them for years. Always the best price, and always an exceedingly accommodating and friendly service. Couldn’t be happier.

Besides very reasonable prices, the staff could not be friendlier or more helpful. This particular Enterprise office is my first stop when I need a local rental car.

Really polite and helpful staff. I rented a car for a day here. I had a problem with the car half way through where the car got safety locked. When I told them about this issue, they discounted half of the daily rate with grace.

My experience was great until I got my credit card and was charged for 2 days when I only had the car for a few hours when my car was in the shop. Enterprise has a deal with Volvo and told me to drop of the car at Volvo and Enterprises would pick up the car. When I looked at my credit card bill they had charged me for 2 days, when I called Enterprises they said they would fix the issue, but it took 4 phone calls and week to get it resolved. When i recieved the credit there was still an extra $ 10 charge again had to call them. Spoke to the manager who stated it was a gas charge for driving 55 miles (only drove 10). I know it’s only $ 10 but it’s the principle of it. The manager was very rude and told me people are always trying to screw him. I explained I wasn’t that type of person and there are still honest people out there and they made a mistake. Manager needs to learn about coustomer service.

I always have the best experience with any enterprise, but this location is great! Staff is always super friendly and informative and they usually call before and after the reservation to check up on any concerns and how things went! :)

I had great experience at this place. Thank you Enterprise Brighton for the great customer service!

I prefer Enterprise over other well-​known car renting conpanies. Employees and the manager of this location are helpful and friendly. I was running a bit late with a return, and it was a relief to hear them say «its alright!». Also this location has a weekend special rate. Thanks for great customer service and the price!!!

My experience here was great! My insurance company called ahead and placed a reservation for me and I had a car ready in about an hour! Thank you Enterprise Brighton for the great customer service!

Kudos to the most consistently friendly, professional, and efficient place to rent a car! Both the people and the rates are amazing at this location. I haven’t looked anywhere else since I started renting here periodically a few months ago. Great work, Bob and your excellent team!

I may be exposing my own secret go-​to-​rental here in Boston: Enterprise Rent-​A-​Car on Western Avenue is a bit out of the way, but if you take the time to get there or call them up to pick you up, they will be glad to do it. Thanks to James Ford, the reason why this location is totally worth it is because of the impeccable service and the kind staff. Expect great service and a speedy checkout.

I had to rent a car through an insurance claim with Enterprise for almost 2 months so I ended up interacting with the employees on a regular basis for quite some time. When I called them to set up a rental my insurance had already sent in the information so all I had to do was tell them where I was and they came to pick me up. I can’t express enough how pleasant it was to deal with the employees. Because I live in an area that requires a parking permit I had to call them every 2 weeks to have someone fill out a new rental agreement and fax it to the parking clerk in order to receive a temporary parking permit for my neighborhood. Not once did they seem annoyed or make it feel like I was causing them any inconvenience. They knew who I was every time I called and made my life so much easier than anyone else dealing with my claim and my car. I would recommend them over any rental place I’ve been to in any state across the country. They are friendly, professional, convenient, and affordable (even though I wasn’t paying for the rental). I hope to never need a rental car again, but if I do I will definitely be returning to them.

When my partner got into an auto accident, we were directed to this joint because a) they were close and b) it’s who our insurance company does business with. They wanted a 300 $ deposit, but after explaining that I don’t have a credit card and only use debit, they lowered the charge to 50 $. Great first start. We ended up having to need the car for longer than our insurance policy covered, so I went to extend the reservation. When there, I was told i’d have to leave another 150 $, which they didn’t end up charging. This morning, I got a phone call that I didn’t answer (I was asleep) and when I checked the message, it was them telling me that I needed to get in touch with them regarding the rental agreement. I checked my account this morning before I called and they had put a hold (which is the same as taking my money away from me, as this is real cash, not credit) on 200 $. I called to find out what was going on and they told me that they had to put the money on hold to cover the cost of the rental and that they would continue to put holds on money as we continued to keep the car until we finally returned it. This is something that they failed to mention when I came in to extend the reservation. We can pay when we’re done however we want to, but it doesn’t keep them from holding onto my cash for 5 – 15 days until after we return it. Worst, not only did they not tell me this was the case, i’m losing real money until our car is finally repaired. I’ll never use them again and would suggest that unless one is a fan of non-​disclosure, stay away from this place.

I booked a reservation on the website, then cancelled it when I found out I couldn’t drop off the car in a different location (after having every other Enterprise that was open on sundays telling me that I had to call someone else to find out). This morning, they called me over and over. I wasn’t aware, because I was asleep, and I had already received a call that morning at 5:30, and turned my phone to silent to avoid that caller waking me again. I’m not sure if it was them at 5:30, but they showed up at my house while I was still asleep and rang the buzzer. The man that came by was nice, though, but it still didn’t make any sense. I’m guessing their website is glitchy.

We got a decent car at a decent price for our out of state road trip. We did have to wait quite a while however and the office was pretty dumpy. The staff was very nice, though they need more of them! Either way, we needed a car, they supplied it!