Laundry King

This place is awful. Half the dryers are always out of order. The bathroom has been out of order for over a year. Today, the counter guy kicked me out of the massage chair as I waited for my wash cycle to end because «nobody is supposed to sit in these chairs unless they are getting a massage». I am literally the only person in here besides the counter guy. I’m not preventing any of the nonexistent customers from getting a massage. Also, They have a huge sign out front that says «we have hot water». Who gives a crap? Is there a shortage of HOT water in Bay Ridge laundromats? This will be the last time I come here. I’d rather hike my laundry a few extra blocks than revisit this dump again.

Horrible customer service. Lady at the front desk just sat there and continued eating as I asked her for change at the counter. She didn’t even bother getting up at all. Remained in her seat the whole time eating her food and she pretended like she didn’t really hear me. Really bad customer service.

Please don’t get me started on this place no hot water for a few weeks now guess they didn’t pay there gas bill Place falling apart oh my they have hot water now

If I could give this laundry mat a ZERO I would. I have been a customer at this laundry mat since it opened. The owner of this business does not care anything about this place. It is filthy, filters in dryers are very rarely cleaned out. I just started to drop my laundry off to be done. They will wash your laundry in cold water and you should prayer that your clothes do not come back stained. They ruin everything! The poor employees & customers freeze in the winter due to no heat and in the summer it is sweltering because the air conditioner is on only when the owner is there. If you should have any type of problem the employees tell you to email the owner. Good luck with that because they do not respond to anything. Stay away from Laundry King!

I have been dropping off my laundry for wash and fold service since I moved to Bay Ridge, about five months ago. Last week, they returned my laundry minus my favorite pants. When I went in to discuss it with them, they could not have cared less. I’m out $ 70, and now they’re out a very regular customer — there are many other options in the neighborhood.
DO NOT USE THIS PLACE IF YOU WANT TO KEEP YOUR LAUNDRY.

Well I was using Laundry King — Bay Ridge for over a year since I moved to the area, however what happens there lately is insane. They DO NOT HAVE HOT WATER! First time it was a week or two ago when there would be no hot water for a few days and when I eventually came back to do my laundry again there was NO HOT WATER! still?! again?! I don’t know.
I tried to talk to a member of staff when I complained about it last Sunday morning, but he didn’t care. I asked him when everything is going to be fixed? he didn’t know.
I left the place and found a different laundromat which was nice, with hot water and much cheaper.
I will not be using the Laundry king again, I am happy with a new place! My two friends (with whom I was trying to get my laundry done) and I will not go back there anymore!

Worst service possible… I found a bunch of clothes that are not mine in my bag. Plus, when I started checking I am missing about 5 shirts and two pants. The employee was extremely rude about this and didn’t offer any solution. He refused to call the manager and then ignored to take more orders that they most likely will mess up. Beware and stay away.

I specifically brought in two bags with my whites separated from my darks. My shirt came back with a pink stain and my whirs have a grayish tint.

They are terrible! Lost my sweater and Elias wanted me to wait for the line to disappear before helping me. People kept coming in and was offended I was pissed off. They say the aren’t responsible for clothes left there for over 30 days, what about the clothes they lose? Idiot behind the counter should be fired and maybe they should raise the pay to hire someone with a brain!!!

WHY IS IT SO F$&@!ING HARD TO FOLLOW SIMPLE WASHING INSTRUCTIONS!!!
WASH ON COLD. DRY ON LOW HEAT.
I KNOW for a fact they didn’t wash it according to my instructions because last week the clothes came out exactly as expected– colors stayed, fabrics soft and in good condition. The load I dropped off yesterday was NOT WASHED ACCORDING TO MY INSTRUCTIONS because the CLOTHES ARE F%#€ING FADED AND SCRATCHY. I CANNOT WEAR MY FAVORITE PAIR OF **BLACK** PANTS BECAUSE THEY ARE NOW DARK GRAY!
IT’S A MATTER OF WRITING ON A PIECE OF PAPER AND PINNING IT TO THE LAUNDRY BAG «WASH ON COLD. DRY ON LOW HEAT.» Since I know the launderesses speak Spanish as their primary language, here you go in Spanish: «LAVAR CON AGUA FRIO. SECAR CON CALOR BAJO.»
We came back only because we were in a pinch and needed the clothes washed asap. They came back nicely the last time, but this time was the absolute last time we waste our money on this sorry excuse for a laundry service! The worst part is that you have absolutely no recourse to get a refund or any kind of restitution, even if you specify how you want your clothes washed and they don’t follow them. The email address you can file a complaint to is a complete joke. Laundry King, it’s not that hard to provide a little f’ing customer service, especially when YOU SCREW UP!!!

I’ve always had a laundry room so when I moved to Brooklyn going to the laundromat became a nightmare come true and this place certainly does not make it better. I give it 2 stars for the parking lot, 24 hours, drop-​off service, and how spacious it is. The place itself is starting to show its age. It’s dirty, falling apart, hot, and the staff can be rude at times. I asked for the wi-​fi password and she stared blankly at me and said she didn’t know. The machines work okay and the dryers get very hot even on low (crisped the lace on all my panties and ruined some clothes) so I have to air dry anything that might be affected by heat. I definitely miss my nice washer and dryer right now…

I really can’t think of anything positive to say about this place other than they are open 24 hours. The service is atrocious. Not only did they lose my sister’s clothes, they also lost mine. My bag was eventually found but really, who wants to go through the stress of hoping a lost bag of laundry will turn up. The staff didn’t seem too concerned that they lost a customer’s entire laundry bag, maybe it’s because this a regular occurrence. Don’t expect quality customer service if you come here because they just don’t seem capable of that.

The perfect example of a small local business with a scummy and sleazy owner. The list of reasons is endless but I’ll just throw a few out there:
1. No air conditioning. There used to be. The owner claims the central AC unit is broken and they can’t replace the part, which we all know is a nonsense story. Funny how the AC broke the same time they decided to raise the dryer minimum from 6 minutes for 25 cents to 12 minutes for 50 cents. How is it reasonable to have almost 50 dryers pumping hot air in the middle of summer when it’s 90°-100°. I feel really bad for the workers and customers who pay to be subject to these conditions.
2. The second you walk in they have a daily news article plastered on the wall reviewing the place which in the article states they offer 10% off to military members (the laundromat is located outside the army base). When you ask for said discount they said they don’t offer it.
3. Huge signs outside the place advertise free wifi. And as you can guess, no free wifi. Not even a big deal because who doesn’t have internet on their phone but it’s just the point. And they do charge for wifi if you want to pay.
4. I dropped off clothes. I understand most laundromats are not going to be responsible for an article or two of misplaced items but when almost half my laundry is missing and swapped with someone else’s it’s an issue that needs to be rectified. Any other reasonable businessman would offer some sort of compromise or compensation. The openers response? «We’ll buy you new clothes, what was missing». Uh… no thanks, you are not shopping for me. I managed to tell them the exact cost and the owner replied via e-​mail he would credit me the amount, which leads me to:
5. After being promised a specific credit for the missing items, I return to the laundromat to pick up clothes I dropped off. Not only could they not find my laundry, I had to be asked to come into the back to find it myself. Which I did, with someone elses name on it. So the lady pulls up my account and there is no credit. I ask her to call the owner who says I will have to wait until he is there because I must have used the credit. Yea I must have used the credit in the 3 weeks I was out of the country when he e-​mailed me. Unreal, unprofessional and just ridiculous. Avoid this place at all costs.

Love this place. Never packed and if it is its usually at the dryers so im okay with that. A little more price then the other location i go to but hey i can come in anytime and get done without having to wait long. Laundry done!

The only thing good about it is the parking lot. Maybe they should knock down the building and make that a parking lot too.

Do not drop off your clothes here! We’ve used the Laundry King drop off service a few times and never have they done a good job. Our clothes have come back wet, unwashed, and stained with what may be oil from an old washing machines. I’ve had to discard 3 work shirts!
It’s so hard to find a good laundry place in lower Bay Ridge, but they have been the worst by far.

A good thing about this place is that there is a parking lot.
The bad things are
1. Old and dirty machines.
2. $ 3 fee for laundry card.
3. Employees are nonchalant and don’t care if you have an issue.
4. No WiFi.
5. The arcade games look tacky.

Used to use this place religiously. But the last few months it has gone down hill. The theme seems to be ‘out of order’ every large washer is out of order, the ATM is out of order, the games and vending machines are out of order. It seems they do nothing for up keep on their machines.
Also during the day when the girls who work there and do the drop off laundry, you have to jockey for a washer, yet they have a bank of them behind the counter that they don’t use, probably out of order.
A real shame, this place was a hidden gem in South Bay Ridge. Now I will stay more local and do my laundry.

I’ve gotten same day service here twice since moving to Bay Ridge a few weeks ago. The lady at the counter is nice and everything seems pretty clean as far as laundry mats go. Especially one that’s open ²⁴⁄₇. I’ve pretty much fell in love with laundry service since being here and even debated actually getting a washer/​dryer. Something about clean laundry and perfectly folded clothes is really appealing. I can’t really compare the price of same day as I’ve never done it anywhere else before but it seems reasonable. $ 10.50 for 14 pounds, $ 9.75 for 13 pounds. When you think about the amount of quarters needed to do a load in addition to the worth of your sanity having to sit there for multiple hours with two toddlers, well, it’s definitely worth it to me. As far as if it’s actually ready to be picked up at 6pm like they say? I don’t know. I’ve always picked it up the day after.

I recently spent 7 hours at Laundry King with a ridiculous amount of post-​family illness laundry. I’ve done laundry there before and had delivery service both of which were good and something I would recommend but not go bonkers with glee raving about. (hence, no review)
This time, however, not only did I have a great time doing laundry, I learned from the best (the super sweet girls who worked there and kept me company – I didn’t experience rude staff at all, sometimes you get what you give). They schooled me on separating items for the best color retention, how to REALLY get my whites white, using cold water on everything BUT whites to keep the colors bright and to add some Oxyclean to give it a boost (which I had on me but didn’t know how to use – I’m not a dolt, they weren’t try to sell me anything). They showed me efficient folding techniques and we chatted about everything from childbirth to hurricane Sandy relief efforts.
PROS:
do-​Tons of machines of varying sizes, huge ones for large loads and comforters, pillows, etc.
–Helpful staff
–Clean machines
–There is a (CLEAN!) restroom
–PARKING LOT! (another person bemoaned the parking lot – how many laundromats have parking lots?!? perspective y’all!!!)
–Tons of HUGE dryers
–Lots of stations to fold
–Massage chairs (they’re heaven)
CONS:
–The card thingy can be annoying but so is juggling a gazillion quarters but I’m at least used to 25 years of doing that rather than trying to swipe that damn card!
–The products they sell are a bit overpriced if you run out of detergent or softener, make sure you bring enough.