A A Arrow Moving & Storage

BEWARE OF THIS COMPANY! I thought that the negative reviews were flukes before I went with this company for a move in October. What a mistake.
They quoted me for $ 1440 for moving items in my inventory, including a baby grand piano. Two days before the move, the foreman, «Mike», informed me that the grand piano would be $ 1800 EXTRA on top of the $ 1440 that I was being quoted for. This amount would cover the cost of two extra guys as well as «special equipment.» This definitely was not listed on their website, but as I was short on time, I didn’t have time to schedule another move. The bigger surprise was that ONE extra guy showed up with an extra DOLLY. That’s what my extra $ 1800 was paying for. It was basically their pure profit.
Same with the other reviews, the employees were rude and openly asked for gratuity — I nearly had the workers take everything out of the truck when they charged me $ 700 per line in the truck, bringing my move, including the grand piano to $ 5000+. However, time wasn’t on my side, and I proceeded. My wallet continues to hurt.
When I received my items, most of the items were intact, but I was missing two items: a 40″ LCD TV and a Bose sound system. They failed to answer my calls about the missing items, and in the end, I was offered $ 200 to cover the cost. What’s worse is that I have the strong sense that the employees of this company have blatantly stolen my items since I didn’t give them gratuity. This is a sad way to do business and I would avoid giving them any business ever.

HORRIBLE, HORRIBLE, HORRIBLE! If I could give this company negative stars, I would.
QUOTE AND PICKUP:
We were given a quote to move our items, but they do not send anyone to actually look and see what you have. We were told that their «professional» movers would pack everything in boxes, load, unload, and unpack the boxes when they dropped everything off. When the movers arrived (an hour late), they packed everything up and informed us that it would be almost 3 times the amount they had quoted us. After a rather vicious conversation with the manager at Arrow, we got them down to a price «only» just over half what they had quoted us. Arrow had also failed to inform us that spices, cleaning supplies and any open liquids could not be taken with us, so we had to give away hundreds of dollars of these items.
DELIVERY:
When it came time to schedule a delivery, we were told that it was going on a truck on Monday and that we would need to be available from Tuesday to Saturday of that week. So I had to give up almost a week’s worth of work to be home at their beck and call. I was told I would get a phone call 24 hours prior to delivery. So I was amazed when, on Friday of that week, I still had not received a call from the driver. I called their office and was told to just wait for the driver to call — they had no idea when he would be delivering my things to me. Sunday morning I finally received a call from the driver saying that he would be delivering our things either Monday afternoon or Tuesday morning. At this point, I couldn’t take off any more work, so Monday morning I called to find out for sure when they would be there and was sent to voicemail, where I left a message, telling the driver I was going to work and to call me. I received a call at noon saying that they would be in our area around 6 or 7pm. I told the driver that I was working until 8 and that that would be too late to START unloading a truck in our peaceful, quiet apartment complex. The driver got upset and said he couldn’t talk then and he would call later. At 8pm he called and said that he was on his way to our area and that they would unload the truck that night. I told him that under no circumstances would he be STARTING the unloading process at 9 or 10 at night. He became very frustrated and I had to put my boyfriend on the phone to handle him.
He still insisted that he come by and look around, which I allowed, and when he finally showed up at 10:30pm, he was STILL trying to convince me that he needed to unload that night. I told him that Monday at 10:30 at night was NOT Monday afternoon, and that they would have to start first thing in the morning.
At that point he told me that they would need to charge an additional fee for an extra flight of stairs. Nobody in the office at Arrow had even mentioned stairs, let alone asked what floor we were on or told us of an additional fee. Tuesday morning, they showed up and I told them that they could have their «stair fee» or they could have their tip. They took the tip.
They unloaded everything into the apartment, took their tip, and left, in spite of the fact that, as I mentioned at the beginning, we were told they would be unpacking the boxes as well.
So we have continued the arduous task of unpacking the boxes. Needless to say, their «professional» packing lacked all professionalism. We had an antique desk that they had taped shut with packaging tape — no blanket, just tape. The veneer is damaged. Same thing with a folding table — tape, no blanket, damaged veneer. Lamp shades, antique lamps, fishing poles just thrown into boxes — lamp shades shredded, lamps broken, fishing poles snapped. Antique wicker trunk taped shut — veneer damaged — and obviously thrown around, since the support bars across the bottom are all snapped. Many other small items are damaged, either from being carelessly thrown into boxes or from being taped.
For the love of everything you hold sacred, DO NOT USE THIS COMPANY. Run — run fast and run far.

DO NOT USE THIS COMPANY! (They seem to have a few profiles on here, so I am posting this twice.)
It started off, with some very nice phone calls from the sales agent Dennis, who got our information from a moving brokerage quote site. Everything went downhill from there.
My estimated move cost was no where near what I really had (they did not do an on-​site estimate) but rather had me tell them what I had.
They said professional packing was included. The day of the move, I had some of my own things packed, and they began to pack others. Since they indicated that it would be taken back to their warehouse, and repacked before it went on a truck, I didn’t think to be worried that delicate lamps were not being put in boxes or packaged. Also — that large antique trunks were not wrapped with blankets. I was continually reminded that the movers were professionals.
I was told to issue a check for the remaining balance, and the mover/​foreman on hand assured me it would not hold up my move, WRONG.
My items were picked up on 7/​30, and were due to be across country on the ⁸⁄₉. Their contract stipulates they CAN take up to a month, and they take advantage of it. I tried calling in twice to see if it was on schedule, and told to call back twice. By the time I arrived across country, I was told my things were still in NYC, and MAY reach me by the 21^st.
They finally arrived the 20^th — and they were a MESS. The antique trunk was never wrapped, and instead, boxes were place on top so it had gouges. The delicate lamp was also NOT WRAPPED, and thrown in the truck, so the shade ripped. Art put in art boxes were literally torn open, and several prints were destroyed.
Other boxes (which were at the top level of the truck) were soaking wet, leather bags and clothes had mold, and my great grandmother’s china — marked clearly fragile, was in someone else’s section of the truck, thrown in between 2 mountain bikes (and obviously, smashed) and strangely, wet.
Other pieces of neon are were missing entirely. Since they offer no insurance — they only have the DOT’s required ‘by weight’ option.
The company they work with, Anthem Claim Management, takes no responsibility for anything lost, and requires a whole other filing process.
That, on top of the ridiculous gratuity the movers request with no subtlety, makes the company a 100% NO GO!

Do NOT use this moving company!
(I just found out that I am not the only person complaining about this company. For more negative reviews, check out
. This review is cross posted there, by the way)
This company will make all the nightmares associated with moving companies come true!
My roommate was actually the one hiring them to move her stuff from NJ to CA. First of, her stuff were delayed for a week. They charged her about $ 1000 more than the estimate. When her things arrived, they were improperly wrapped and some damaged. Including her bed and two lamps. She was very dissatisfied with their service, and thus gave the movers each a $ 5 tip. One of the movers became upset and argued with her, asking for more tip, threatening that he will not help her rearrange her heavy furniture if she did not give him more money. This is where MY problem came in. The movers, after getting another $ 5 from my roommate and helped her move for another 5 minutes, left in a rush after each using our bathroom.
And the next thing I know, my wedding ring set, which I had left in a basket on the bathroom counter the previous night, was gone. No, this is not some «I don’t remember where I put it so I think it’s stolen» thing. I knew EXACTLY where it was, and it was GONE after the movers left. I had not touched it the entire morning. So, obviously, you know my conclusion. I immediately called the police, and my roommate called the company.
The receptionist (a female, we do not know her name) picked up, and flat out refused to give us any information regarding the movers. Not even their names. We told her that we suspect the movers have stolen something from us, and are now on their way to the next job. She told my roommate that she will have the manager call us back. It has been three days now, and he has not called.
In the mean time, I wrote several emails to the company, practically begging them to do something about it. At least an investigation, anything before my wedding ring gets sold to a pawn shop. My emails were completely ignored. Yes, this company does NOT care about its employees’ moral conduct. It makes me wonder if they are in on this!
In my emails to them, I explained that my wedding ring cost $ 5000. My husband gave it to me after an 11 months deployment to Iraq, during which he saved up the money. Young military families like us don’t make a lot of money, and this ring is likely to be the most expensive gift I will ever get. Not to mention all the sentimental value that comes with it. I have been unable to sleep at night (so instead of sleeping, I have decided to write reviews and emails), and I am extremely disturbed that people like this exist, people who will walk off with another person’s property and go unpunished, and people who are utterly indifferent to another person’s plea for help. I am thoroughly disheartened by this experience.
What makes it worse is that my husband is due to be deployed in another few months, to Afghanistan. The thought that I now have to go without that symbol of his love on my finger for another 9 months is just unbearable. This ring holds so much memory for me. I was hoping to pass it down to our children one day, but it seems like that won’t happen. I digress.
Yes, in my emails to the company, I more or less told them all of this. How much it means to me, etc. But they just don’t care. It seems like they will continue using the two movers who stole my ring (or maybe only one of them did, I do not know).
These people really should not be in the profession where they are constantly tempted by other people’s material wealth.
So, save yourself the trouble, and find another moving company. Don’t bother with this one. My roommate said they were pleasant at first, then just turned into a bunch of A-​holes. I am speaking with a lawyer now about filing a claim.
If you want to hold on to your wedding rings, and NOT have to deal with lawyers, PLEASE AVOID THIS COMPANY.