AJRichies.com

Ordered Nikon D5100 last year up
To
Now still can’t get any pictures wasn’t told if it’s for intl use or USA no word said very disappointed

They have another name that they operate by as well, it’s their online store
How do I know, it’s because that’s the exact address shown on the Invoice of the incorrect item they just shipped me. To no surprise to anyone who dealt with them, it’s a different downgraded model of the Cannon Lens I ordered. Bait & Switch… my gosh, stay away! I am still working on getting my money back for a full refund.
Oh, when you call them, their phone # 804−414−2398 on the website and ask for basic questions like where your store and general manager contact, they will pretend to transfer you and then hangup on you…

UGHHHH!
I placed an order online for a 5D Mark II, shortly after I got an email saying I needed to call to verify my order… So the first time I called the person who picked up transferred me to a dead line, called back that happened again, called back and it sounded like someone just picked up and instantly hung up, so I had to call a FOURTH time and when I finally got through to someone I was bothered by offers — the body didn’t come with a battery or a charger (which was NOT specified in the listing) which is understandable to offer that but then I was told about all these irrelevant offers as well which really bothered me since all I was calling for was to verify.
Regardless, I got over it because I was so excited about the arrival of my camera! I got a confirmation email after the phone fiasco and I was on my way! Or so I thought! A week goes by and the money was still not taken out of my account so I call to see what’s up and they tell me that my order is not available from any of the distributors. They claimed to send me an email notifying me but I never received one and I even gave them the benefit of the doubt and checked my spam folder — nothing! The email was never sent! And on top of that when I began my search all over again for the camera I see that the site still lists that item as available. I’m beyond disappointed with this company.

Not sure why I didn’t read the reviews prior to making a «purchase» from this company, but I should have and so should you.
What an absolute atrocious business.
We placed an order for a zoom lens for our Nikon camera back on October 15 of 2014. It wasn’t until 3 weeks later that we learned, via email correspondence, that the item we ordered was in fact not what we had ordered. The item was not as described.
They «got the order right» and two more weeks passed without word from our order. I eventually had to call in. The order was coming from Malaysia and would be delivered in 7 – 10 days (keep in mind it’s been nearly 5 weeks since the initial order).
7 – 10 days has passed with no order arriving, I call back in. «Oh, something happened to the shipment and needed to be returned, you order has been refunded». Check bank account, no refund. Call back… «The refund takes 5 business days to complete.»
5 business days passes and I call to inform them that no refund has been issued. They explain that the bank took my refund. I tell them that is not the case, my bank has no record of any refund or attempted refund. They tell me they are sending me a check for the refund amount. I laugh at them.
It is now December 15^th. I waited for the «check» to arrive in the mail. I’m patient with this sort of thing, so I had no issue waiting, seeing if they would keep their word. No such luck. I called them back this morning and explained the situation and told them that my next step was to file a dispute with the bank.
«Sorry, there is nothing else I can do…» Click.
The gentlemen actually hung up on me, the customer, after stealing my money.
I’ll be filing many more complaints concerning this «business». I implore you, do not use this company, it will be a headache.

This place sucks!
We ordered a Digital Camera on 10÷9÷2014 and have yet to receive it (11/​12/​2014). Of course the payment has been pulled off of our credit card.
I was able to get through to customer service one time and they said I would receive tracking information by November 3^rd… Nothing. I am currently on hold to try and inquire about our purchase and have been on hold for 25 minutes, this is nothing as I have tried several times and waited up to an hour and gave up!!!
I will pursue getting our credit card charge reversed and refusing shipment!!!
This place is a complete JOKE
Better to pay a little more for better service!!!

STAY AWAY! STAY FAR FAR AWAY!
Came here first to read all the reviews and they are true!
Typical bait and switch tactic. Called to inquire about Canon 5D MK III Kit # 19.
Was told that it comes with lenses different than listed on the website (canon & sigma instead of both canon). Asked for the actual price for what is written in that kit — got a price quote that was $ 450 higher than advertised.

Whatever you do, do not purchase anything from AJ Richie. They are lying, thieving, c*cksuckers.
Have never had a more dishonest, rude, horrible, experience with any company in my life, and that is saying a lot.
Straight up thieves.

Can’t go lower than 1 star here … STAY AWAY!!!
I get an email saying I should call and verify my order. Ok. I apparently ordered the international version? Ok.
From what I’ve heard from everyone else, everything that is imported is the exact same but according to these guys the languages aren’t in English? Made in Malaysia, USA warranty is void, etc.
***** TYPICAL BAIT AND SWITCH!!! ******
The person on the phone was BEYOND rude … ‘check it for yourself instead of just looking at the price’ was my answer. This isn’t how you run a company. It’s unfortunate that many people won’t even read these reviews before attempting to buy from them.
STAY AWAY
STAY AWAY
STAY AWAY
STAY AWAY
STAY AWAY
STAY AWAY
STAY AWAY
STAY AWAY

This store is running by a bunch of crooks, they should be in jail… STAY AWAY from them, they advertised low price but they will trap you into another items and accessories and the price will be a big different, they talk like a bunch of animals… RED WARNING… BAD PEOPLE!!!

Thank you ALL for the reviews. I ordered a camera yesterday for $ 100 less than what the other sites were selling it for… but the same amount I found a «last one in stock» at Target. Today I get a «Please call this number to verify your order» email. I call, they ask ONLY for my zip code, not my order number and transfer me to an «account manager». He asks for my zip code, not my order number. I ask him right away if he is going to scam me because that is all I have read about them online, like charge me for the battery or charger that should come with the camera, and he immediately offers to cancel the order. He says he has cancelled the order and hangs up. Something doesn’t add up with the way they tried to do business with me!!!

Avoid at all cost. Never shipped order. Customer service a nightmare. This place seems to be the low price leader, but they rely on ‘add-​ons’ to jack you up, and off. Will not ship an order until you have called in verbally to ‘confirm’ it; this is when they make their money. If you don’t fall for their tactics, they just ignore the order. Check out their BBB rating. I took a chance, hoping for a deal that was ‘too good to be true’. It was. Nikon D3200 body for $ 250. Confirmation call tries to sell the battery, charger, and all the other stuff that would come with it. Part was also an import, so no US warranty coverage.

Scammers. Bait and switch. 15% restocking fee. Do not purchase from them. Liars and thieves

DO NOT PURCHASE FROM THIS SITE:
I was duped by this company, I should of known better after talking with their sales rep. If I would of read the reviews on Unilocal,I could have been duly warned, especially what Larry C. said.
I ordered a camera on-​line through
and I was sent an email to verify my order. I did just that, and then they went on with their, as Larry C. said, «Bait and Switch» talk, I bit. They told me that the package I ordered did not come with a charger or battery and they would be an extra $ 160 and my total would be close to the price of another package from Canon USA.
After my order, I looked around to see if I got a good deal as the salesperson had told me. Well I found another deal for the same camera and lens for much cheaper price.
I called them to see if they did a price match and they said no, imagine that, then I looked at their return policy (I haven’t even received the package yet) and of course, they have a restocking fee of 15% or more, which would have been more than I would have saved if I returned it and ordered from another company.

I was ready to purchase a new Canon 5D Mark iii. AJ Richie on-​line (
) offered a better price than its competitors.
So far, so good.
I soon received an email asking me to call to verify the order.
When I rang them they helpfully tried to sell me the Canon 6D (a good but lesser camera compared to the Canon 5D Mark iii) at a higher price than what I had agreed to pay for the 5D Mark iii. Their representative on the phone misrepresented the 6D as the superior camera.
I declined their offer and asked them to cancel my order.
I immediately went on-​line to verify the details of the 5D Mark iii compared to the 6D. The Canon USA website (as of December 26, 2013) lists the 5D Mark iii for $ 3,299 compared to $ 1,799 for the 6D (body only prices for each camera).
Verify my order, my ass!
Their request that I call to verify my order turned out to be nothing more than a bait & switch tactic.
Read the other reviews posted on Unilocal for AJ Richie. You might detect a pattern in these reviews and it’s not a flattering one.
All I can say about AJ Richie is, «BEWARE!»

AVOID AT ALL COSTS! Pay the extra $ 100 or whatever it takes to buy a real product from a reputable dealer. First they tell you they need to «verify» something about the order and ask you to call in. Once you call in, they upsell you on everything things that should already come with the camera — like a battery and charger — despite the fact their website clearly states it comes with these things. If you are a sucker and go for the upsell, you’ve essentially paid what you would from a REAL store.
The whole process just left a really vile taste in my mouth. Definitely not worth the savings.
To top it all off, I still haven’t received my order yet, so I might be following up with some more bad news! ;-(

**DO NOT… I REPEAT… DO NOT BUY FROM THIS COMPANY**
My husband purchase a DSLR camera from their website for my xmas gift. Everything was fine and working well, until it stopped working on our family vacation in Jamaica. I got the camera in Dec and it stopped working in Aug. When we got back to the states, I contacted Nikon to see if I could have it fixed. After speaking with Nikon and giving them the serial number listed on the camera, I was then informed that the camera is a REFURBISHED camera and I would have to pay $ 170 to get it fixed. After my husband paid over $ 600 for the camera. Nikon told me that if it was a new camera they would have fixed it and I would not have to pay. I WAS PISSED. So I contacted AJRiches customer services, spoke to ADAM who informed me they are not sure why I got an refurbished item and he would submit a claim and I he would call me back in 10 day. After the 10^th day… I received no call. so I called… and called. Every time I called, ADAM was either busy or on the other line. Left him several message. no response. I finally spoke with him 15 days after our last conversation. He again claimed he doesn’t know why I got an refurbished item and he would resubmit the claim, he was so rude and nasty. After our conversation, I asked would I need to call again after 10 days he said, Yes and HUNG UP THE PHONE ON ME!!! Ohh hell no… this company is SHIT… I contacted the BBB to file a complaint.
*PLEASE STAY CLEAR FROM THIS COMPANY… TAKE YOUR BUSINESS ELSEWHERE**

DO NOT PURCHASE FROM THIS WEBSITE!
Mega scam website, I have placed an order over the black Friday sale with
to purchase the Canon 5D Mark III, and as they have reduced hours of operation, I had to wait until monday to talk to a live representative to try to figure if my order was on, or pending, or processed. So long story short, I get to talk to a gentleman on Monday morning that informed me that the unit I purchased it’s a «foreign» or NON US, as he named it, and if I want the US model that will come with all the CD/​DVD for installation, manual, etc, I will have to pay close to $ 2900.00 to get the genuine part. Now this is the best part, where the website listed this item as SKU: CANEOS5DMIII MPN: 5260B002 (US model) and not SKU: CANEOS5DMIII MPN: 5260A002 (Non US model).
When I got to the bottom of this and called again to clear the whole situation, I came across a very arrogant, not friendly type of customer sales rep that was very rude in taking the time to fix or do something about this situation. He mentioned that he is very busy, and I can go F*** myself, when I asked to cancel my order. I hope that my order is cancelled.

I read the negative reviews but decided to order a camera from this shop anyway. I was super surprised. Excellent customer service — they kept me within my budget; great communication — the called to let me know my camera was on its way; and very good prices — they upgraded my camera at no cost. I would definitely order from them again.

what a scam, fortunately my friends in the industry tipped me off first:
i heard about these companies bait and switch and dont deliver etc. and this is one of the major ones see other reviews and scam reports, they are on every scam site,
and if not, look at their salty operation on google street view

From my one time (so far at least) experience, I would give AJrichies 4.5 stars, but I rounded up to 5 rather than down to adjust for all the bad raps…
My story is as follows:
In spite of all the NUMEROUS really bad reviews on sites I found from all the review places, I decided to give AJRichies a try anyway, blinded by price.
The were offering a Sony RX100 camera for $ 540 (vs. the $ 650 everywhere else).
(Plus they were throwing in a few little extra freebies, like small tripod and cleaning kit, etc.)
The numerous reviews warned of getting used stuff, getting dinged with huge extra charges, and simply getting orders cancelled and never shipped because the client failed to purchase extra accessories.
Happily, my experience was nothing of the sort.
My only slight complaint is that it took over 2 weeks to get it, but the wait was well worth the savings, and I did opt for the free (slow) shipping option.
The other item of interest was that they sent a Japanese model rather than a US one, which worried me about the warranty, so I called Sony cust service and they confirmed that there would be no problem fully honoring the warranty since I purchased it in the US, and in fact, the fact that it was made in Japan (unlike manyof the US models which are made all over, many of which in China), was actually highly sought after, so was actually a positive, not negative.
Further, I decided to use the money I saved to purchase an extended 4 year warranty. No, I didn’t buy the AJrichies one, rather, the manufacturer one directly from SONY was more attractive. It was $ 79 for a fll factory 4 year (or $ 149 for a 4 year with accidental damages included).
So total, I ended up paying $ 540 (AJrichies for camera) + $ 86 (4 year warranty extension after tax) = $ 626 — Still $ 24 less than ANYWHERE else I found, but a wonderful 4 years factory/​SONY warranty thrown in!
I never buy extended warranties, but in this case, such a nice camera, and the fact that such items only last me about 2 years before something wares out on them… I decided to get it.
Bottom line, I’m glad I followed my «Jewish :-)» instincts to save money instead of listening to all the horrid reviews which from my one time (so far) experience, are simply not valid.
BTW — regarding accessories, yes, they did suggest I consider the somewhat overpriced extended battery upon my initial purchase, however, they did not pressure me, and when I said «no thanks», they responded, «very well, then we’ll process your camera», and sure enough, they really did and I now have it in hand and am delighted !