Bencraft Hatters

I have had three dealings with this particular store and only one of the three transactions worked out. Twice (two years apart) I saw a certain hat on their site. Both times I called the store on their toll-​free line and both times they told me that yes, they have that hat in stock. The first time, after they’d drawn the money from my credit card account, they said they not only didn’t have the stock, but Stetson no longer makes that hat (called a Flat Iron). I bought another hat and it was awful.
So, a week or so ago, I see this supposedly long-​discontnued hat with red print declaring it «New!» so I once again called and probably talked with the same gentleman. He assured me the hat is in stock and for me to buy it online, so I once again submitted my credit card information. This time they at least emailed several days later that they didn’t have that hat. This time I did not buy another hat.
I’ve learned that they LOVE TO BLAME THEIR VENDORS or someone else. Avoid them, unless you live in Brooklyn and can see the hat for yourself. They are nice, but inept. Don’t bother with them.

They might be the greatest hat store in the universe, but why do they bother to have a telephone number on their website? There prices do seem lower than the other similar stores; I will make an effort to pay them a visit in person soon.

Good service and selection. The salesman Robert really knows hats, what styles fit your face and how to steam them so they look great. They sells tons of Borsalinos so their prices are great compared to other stores in NYC.
If they’re crowded come back another time. It’s better when you can have more one on one attention with the salesman so they can bring you out other styles to try.
Stores like this are dinosaurs so you should support them when they’re this great!

Hey I remember hat stores in Manhattan well the era has changed they’re all gone the place where you can reminiscence that era is right here. The service is great can really enjoy a good firing hat the old hat way jump on

I’ve been charged for a hat I never ordered. I have tried 4 different phone numbers and all just ring and ring with no answer or message. I want to know how they got my card info and what the order actually was but can not reach anyone for days! Anyone have a good number for this company?

I’ve walked past this store a number of times and always felt intimidated going in — well my friend wanted to go in and check out hats today and now I know I shouldn’t have been so intimidated. The owner and employees of this store were very helpful and polite to us even though it looked like we weren’t going to buy anything (i.e. we looked too young for the average clientele there) but I found a hat and discovered it was also 50% of!
The owner even cleaned my friend’s hat for free. Note: they’re closed on Saturdays but are open on Sundays. It’s a really tiny shop but how big do you need a hat shop to be?
If you’re looking for a nice hat definitely check this place out instead of going anywhere near Bedford since this place has been here for over a half century.

Very good place to keep in mind if you’re a hat-​connoisseur! It’s right off the J train in Williamsburg so it was really easy for me to get there. I was immediately greeted, but not in a salesman– like manner. The place is overflowing with hats so I let the salesperson know what I was looking for, and he found it. The prices were great, and by great I mean average not overpriced at all! I’ll definitely recommend it to others because the selection, and customer service was great!

Wonderful selection of men’s style hats from stiff formal ones with brims to softer caps. The guy who helped us looked in the back for other sizes and went through summer stock that had been rotated out. Got a nice wool one from Ireland and another from Italy as well as some Kangols.
Wish I lived closer.

I bought my hat from Bencraft online, and the price was great, the hat arrived fairly quickly (not Bencraft’s fault, the supplier was slow!), right size & color. I would love to visit the store, it sounds great.

I only had a quick minute before they closed, so I can only provide so much information. You’ll understand, but I will be back to make purchase (s). If you’re reading this, I am sure you don’t have time for a lengthy review anyway because either a) you’ve already got your mad-​hat and are plotting Earthly conquest or b) you are looking for a mad-​hat for said-​conquest and have little time to piddle around on Unilocal.
The selection here is grand in this un-​assuming location. The staff here is really friendly and eager to please. Store isn’t too cramped and is kept up nicely. The staff will really help you with whatever you need.
Whether you’re looking for a cool Cuban fedora to swoon the ladies with, a tophat to pull your NYC mice out of, or a wide-​brim fedora to timewarp and confuse seniors into thinking they walked into a Humphrey Bogart movie this is your kind of place, «ya-​shee»?
Dust off your wingtips and swing by here (hat-​tip to swing dancing with one of these bad-​boys) and rock a killer classic fedora my friend. You deserve it.

Purchased a few hats from this establishment and I loook forward to purchasing many more, The previous reviews are on point, best customer service, top quality items ranging from $ 30 to $ 800. This place is a diamond in the rough.

These guys really know their trade. Even if you’re not certain what you want they have a sense what to draw you toward. Very professional and surprisingly reasonable. I’ve been to a lot of haberdasheries, but this place really impressed me. I will definitely be visiting this place again!

This is the place to go when you want to buy a hat that will impress everybody! As I am a connoisseur of haberdashery, I frequent this place often. Started over 80 years ago, way before the hipster crowd gentrified this neighborhood, you can expect quality, and service from the staff. Selling hats for all seasons, occasions, and religions, whether you want a casual fedora or a formal Borsalino, Bencraft Hatters is where you will find it. Speak with Chris, as he is very knowledgeable and friendly and will help you find a hat that fits you well, not only in size but personality. He has personally assisted me in amassing my hat collection of over 20 hats and I will continue to shop there, insofar as I have enough room to house all of the hats!

Love this place, have bought a couple of hats here.

I needed a nice looking hat for work and because of the stellar reviews on Unilocal I checked this place out. Plus it just happened to be on my way home to Williamsburg; right off the J & M.
Great, non-​pushy/​salesmen who are just there to see to your needs.
Told him I needed a nice, cheap black hat and with no B.S. I was trying on my new hat… it was a slight too big so they added some material to the headband and presto — snug as a glove.
My hat guy didn’t even speak much English and I was still blown away by the professionalism & directness.
$ 35 +tax. Clutch. Gratsi Bencraft Hatters.

Stores like this are hard to come by, and I hope it’s here hundreds of years from now!
This store has the best selection in the country, along with the Village Hat Shoppe, but its clear across the country on the west coast! Being a long time collector and serious hat enthusiast, I have sough hat shops all over the country and even in Europe. Bencraft is by far my most favorite hat shoppe in the world!
Although such businesses tend to have internet sites for online purchases, there’s just no substitute for a in-​person store visitation to find both the right size and the right look. Unless hats come in the number-​size system — which some simply don’t anymore, I happen to have a head that commonly borders on L/​XL and unless I try a L and a XL in person, I can easily get the wrong size that not only doesn’t fit right but may not be proportional with respect to my features. The in-​store customer service at Bencraft is bar none! And they have consistently been patient with my personal need to try on both a L and an XL. Moreover, If you treat these guys with the respect they deserve, you’ll get the royal treatment! They have always been helpful whenever I have had a problem… especially with exchanges, which I’ve had to do on several occasions.

If you are looking for a hat in the city, this is the spot to go to. I usually hate going into small shops because I tend to be followed constantly by a salesperson even after saying I don’t need help, like I’m going to steal something. This place has genuinely good customer service like a mom n pop shop out in the suburbs. I went in looking for flat cap and was given at least ten different hats to try on. I was never pressured to buy anything and was given advice on what looked good and what didn’t. The prices range from $ 25 to a couple hundo per hat, but nothing is overpriced and everything is quality here. Top notch baby, never coming less…

This establishment epitomizes the old-​school. The customer service is great and the quality and selection of the product is unmatched in my experience. They have also managed to establish their online presence while maintaining their traditional roots.
I have developed a mild addiction to the hats of an era that has passed. I must say, whether or not my contemporaries agree, that a nice hat is a great accent to a formal or casual outfit. I own five hats from this store and have no intention of adding to my collection through any other source.
I almost hesitate to call added attention to this hidden gem. If you are interested in adding hats to your repertoire and don’t want the cheap stuff sold in the chain stores these days, come to Bencraft Hatters.

Awesome hat store, they carry everything from cheapo Indiana Jones brand hats to the top of the line panamas and Stetsons, all with an ever-​patient team making sure you have tried on all possible options. Fantastic shopping experience.

Went in wanting a specific hat that they no longer stocked. Salesman was helpful and brought out a half dozen similar styles. I ended up finding something pretty sweet… I actually like the hat I bought better than the one I wanted.
The place is pretty narrow and tight, if you don’t see what you are looking for just ask, they have hats everywhere.