Brooklyn Plaza Medical Center

Doctor Cary English is no longer employed at Brooklyn Plaza Medical Center as of Thursday 6-16-2016.He would like to wish his patients a fond farewell. Patients and people in the community have been saying that the building housing Brooklyn Plaza has been sold to developers for demolition to be replaced by a high rise condominium within a few months. Can someone confirm this? If anyone on the community board sees this post can they confirm this.

This place is garbage. I saw an OBGYN here because I had pain in my side and since I have reoccuring ovarian cysts, I just wanted to be checked out. The OBGYN, Dr. Laurencin, was mad rude — she said I had a pain in my side because I’m overweight ?? I’m like 15 pounds over the target weight for my height. Not to mention she was about the same size as me and I was like «oh, so you have a dull pain too then since you’re also overweight???»
We did a pap smear and while it was happening a woman popped her head in to watch? WTF was that? I didn’t okay this! Was it her first day? Why would she need to watch ??!
After the exam she reiterated that nothing is wrong with me and I demanded a referral for an ultrasound — even though she kept saying I didn’t need one. I went and got an ultrasound and then they made me come back in for her to read the results. I would have rather had a muppet doctor read the results to me as she had proven her incompetence already.
OH GUESS WHAT YOU GUYS — I have a MASSIVE cyst on my left ovary that is the size of a golf ball and is actually a danger. Good thing I asked for an ultrasound, I guess? She read the results to me as though she knew all along that something was wrong in a very condescending way. I then had to tell her that I want to be put on birth control to keep the cyst from getting larger and she didn’t even know thats what you do with cysts? She GOOGLED it in front of me. Then once WebMD confirmed what I told her, she started googling birth control because she had no idea which one would be best. This is a fucking OBGYN !!!
So she gave me a prescription for six months of birth control — and then would not refill the prescription without seeing me. She knows that I’m uninsured — seems like this clinic caters to low income patients and they make you pay for unnecessary visits. Just refill the damn pills! I don’t want you to check me out again, you have no idea what you’re doing. I also called twice to speak to her supervisor with no return call — and I also sent an email two weeks ago saying that if no one got back to me I would be writing this review. Here it is, you guys :)
I have an appointment with planned parenthood today so I never have to go back to this JOKE CLOWN SHOW ever again. I’d rather have an 11 year old boy diagnose me, he would be more knowledgeable about the female body.
P. S. — while I was there I asked for a note so that I could use the gym in my office. On the note, she wrote that I’m overweight and it’s «recommended» that I use the gym. UHHH NO. Just write that I’ve had a physical and am able to use the gym. I had to slip my boss a note that says I’m fat.
Thanks for the humiliation and for making me think I’m morbidly obese as a size 12. Go to hell :)

So I clearly should have read some of these reviews before going, since my story is pretty much the same. 2:30 appointment, arrived early, filled out my forms and all that, then watched family feud for an hour and a half, after which I asked the front desk how much longer. Apparently there were two patients ahead of me still waiting. Thanks for the heads up that I was going to have to wait two hours to see a F@#$ing doctor for a routine physical!!! This place sucks, do not go

I don’t think this place is horrible. I’ve seen a few great personable doctors at this office, but find the font desk staff and waiting room to be the most painful part of going here. They are generally unknowledgeable and short.
The office is supposed to be open until 5pm on Saturday. I rushed out of work early today to make it in time for a walk in emergency appointment. I arrived at 4:25 to an empty waiting room. I immediately blew a sigh of relief thinking, for once I wont have to wait 2 hours for a simple diagnosis. I proceeded to check in at the front desk and the gentleman working said they were not taking any more patients for the day. But, it wasn’t even 5pm. I said that to the man. He replied that the doctor saw 22 patients today and that he was certain the doctor wouldn’t see another patient. I urged him to PLEASE ask the doctor if he would take me, I told him what I know I have wrong with me, and pleaded because I know the office is closed on Sundays and this would be my last chance to see a doctor before the following week. Still, he said no.
Now, I work in the service industry. If someone comes into the restaurant at 4:55, and we close at 5pm, I STILL have to seat them at a table, because the kitchen is stated to be open until 5pm. I will literally get in trouble if I do not sit the customers and take their orders. I arrived with 35 minutes before the doctors office was to be closed, and yet I was not given a chance to be seen. I am extremely bothered by this. I don’t feel like I should have to go to an emergency walk in clinic, take hours to be seen and fill out all new patient paperwork and pay money out of pocket when there clearly was time at my own doctors office to be seen. I know people have lives and want to get out of work on time, but these are doctors. You have these fancy degrees because you signed up to HELP people in need. Please consider another profession if you can’t even adhere to your own place of works operating hours. It is just plain rude. If you’re going to stop seeing patients whenever you feel you’ve seen too many for the day, then please state that in your business hours at least.

If you have the option do not use this doctor office. I’ve been here three times and the wait is always at least an hour WITH an appointment. The only positive side is that Dr. Alexis is nice & thorough.

I made an appointment for a GYN. As a first time patient I filled out forms and had a seat in the waiting room for maybe 15 minutes. I was then seen by a very kind doctor, who was very clear about what she was doing and had good bedside manner. The appointment didn’t take too long and she suggested I schedule a follow up two weeks after the initial appt to touch base. I received a copy of my health history and all the notes she took during the intake. The rooms were clean and I made sure all the tools she was using were brand new out of a bag. All in all a calm experience!

The bedside manners of all physicians is wonderful. The problem is the waiting time. You will wait a minimum of four hours-​to be seen. You could be number on, you will still suffer the mandatory BPMC wait. This is for all physicians.
Another issue is the frequency of the visits to get the job done. For example, during a regular routine visit-​a pre exam is done because the dr. has to run; then you return next week for the full exam, the blood work and a damm referral. the following week or month is there is an availability, you return for the results.
Each visit cost the insurance company and me a co-​payment $ 40.00. This has happened to me three times already. I’m done with BPMC. I refuse to keep going back and forth for billing purposes.
The staff are nice-​overall.

I’ve been coming here for a couple of years and I am going to give stars for various things:
DOCTOR: 4.5 stars: I see Dr. Kristen Manter and the woman is smart, engaging, and makes me feel comfortable and calm. I am very happy with her as my physician, overall. Always do your research on your doctors!!!
DENTIST: 1.5 stars. They have one dentist and she is VERY nice and pleasant. The problem is that I really don’t get the feeling she knows what she’s doing. When I get a cleaning she spends a really short amount of time compared to past dentists I have who really spend the time to scrape out all traces of plaque. She also never reviews my X-​Rays with me, which makes me feel like she doesn’t look at them. I’ve seen her three times and now I’m looking for another dentist. I’m embarrassed it took me so long to find another dentist.
WAIT TIME: 2 stars: Here’s the rub, the wait time depends on your doctor. Dr. Manter’s wait time is about an hour, which isn’t ideal but not horrendous. The dentist is usually about 45 minutes wait. One time I needed to come in and Dr. Manter wasn’t in so I scheduled (not a walk in) with another doctor and THAT wait time was like three hours!!! Ridiculous. So I think it really depends on the doctor.
FRONT DESK: 3.5 stars. They are nice though they certainly don’t go the extra mile, but they’ve never been rude to me. They get the job done fine enough.
WAITING AREA: 4 stars. They have a separate place for kids, which is great because they’re not running around all crazy. They have a television on to keep you occupied for the wait. Lots of natural light.
BILLING: 2 stars. They did mess up my billing once and I had to go in to correct it because the billing lady would NOT return my phone calls. But this did eventually get resolved.
OVERALL: 3 stars. Is it the Ritz? Absolutely not. Does it get the job done? Yes, if you research your Doctor and pick one with good reviews, like Dr. Manter. Should you go here for dentistry? I would not recommend that.

Horrible service. I had an appointment to go in; it took 1 hr and 45 minutes to see a doctor and that was after I asked when I would be seen… The doctor seemed fine… But for lack of organization and lack of respect for people’s time I will not return and do NOT recommend.

Extremely disorganized and overall rude staff. Every time I call or go in I feel like I’m deserving the staff just by being there. The nurse Audrey is especially rude and every time I call in she makes me feel like I’m doing something wrong/​stupid/​outragious just by calling to get a prescription refilled.
Those two stars are for Dr. Byer. He is nice and seems knowledgeable and patient. However, his staff and lack of follow through are a major turnoff. I have already found another Dr.

Do not go here. I made an appoitment a week in advance and still waited over an hour for my «appointment», which took all of 20 seconds (with a Physician Assistant, not a «doctor», as they kept telling me). I was just getting test results-​why do I need to come in and wait an hour for that? Why can’t they just call or somehow make sure that people don’t need to waste time coming back in?

This place is terrible. I ended up waiting for over 2.5 hours just to see the doctor for a physical. People calling out names in waiting room are around the corner; you can’t even hear your name called. Staff were rude and inattentive.
The worst aspect, by far, is their apparent fraudulent attempts to overbill me. I went in for a physical, which is 100% covered by my insurance. They had me pay an arbitrary amount (like $ 20) on my credit card. In the mean time, I pulled up my policy and showed them that it should be covered 100%. The guy said, «You don’t have anything else wrong with you right? Otherwise it will cost you money. I thought you said you were coming in for other stuff.» I made it abundantly clear that I was coming in for a routine physical. They ended up refunding the money.
The doctor did not seem to concerned about the fact that I waited 2.5 hours. Sounds like business as usual for her. She seemed to know what she was talking about. Then again, it was just a physical. She said nothing was wrong with me. I guess I have to take her word for it.
After a few days, when I logged into my insurance account online, I saw lines and lines of debits and associated credits. From the sheer number of entries and vague descriptions, It’s impossible to discern what my insurance company was charged for, though it’s clearly a lot of money. Way more than I would think would be necessary for a physical and blood test. Many of the things listed are not procedures I had done. There are also names of doctors that I have never heard of.
Then I get a bill in the mail saying I owe them $ 30. Again, this was a routine physical, 100% covered. I called the billing department, they checked my records, and confirmed that I did not owe any money. Fast forward 2 months, I get ANOTHER bill for the same amount. Now I’m waiting 10 minutes and counting on the phone to speak to someone in billing…
Bottom line, avoid this place like the plague.

This place is awful. My first day they didn’t see me until 2.5 hours after my scheduled time. The second day it was an hour and a half. The doctor I saw was not able to grant me a yes or a no on my requests. She instead scheduled me to see someone else in the office the following week. Guess what happened? That doc didn’t show up for our appt. The front desk notified me he forgot about our appt after I had been sitting there an hour. Total waste of time. Do not go there. Even if you are poor.

I walked into the health facility on a Saturday morning feeling optimistic because it looked very clean. The staff at the front desk were very polite. However, when I was called to see the doctor, he ended up being extremely unhelpful – he didn’t know what to prescribe me or what my health issue was exactly (even after I was examined). I had to suggest to him what to treat me for and from there it all went downhill. He called in the prescription for me and when I went to pick it up later, it was closed. I called the medical center to ask them to call in the prescription to another pharmacy and they told me they paged the doctor and that he’d call me back. I ended up calling multiple times because he wouldn’t call me and I needed the medication. The doctor on call never ended up calling me back. Had to wait until that Monday to get the prescription and I ended up filing a complaint to the BBB. If you have a medical issue, don’t go there – at least not on a weekend. They might be better during the weekday, but I wouldn’t chance it.

I came here as a walk in. I do not have any insurance and was told I can be charged on a sliding scale — sweet. The doctor and staff were polite. Since i didnt have an appointmnet I had to wait a while. I didn’t get what I needed but that’s okay. Place looks renovated, clean and new…