Chase Bank

I really do hate coming here mainly because of the parking situation which is an exercise in extreme patience. When there is a line more than 3 people I’ll walk right out. They move you along so slowly. I’ve never seen more than two tellers working at the same time.

Monday morning at 9:30, holiday season, one teller open. Why do people bank here??? Are you kidding. Gonna switch.

So I walk in and am not greeted by anyone. i stand at the info/​customer service table in the front till some one comes to help me… no body comes. Finally I walk over to the bank tellers and ask if any one can help me and I told her what I needed, she told me that I needed to wait in the waiting area. So here I am waiting for about 15 mins now. I have not been acknowledged once and I’m pretty agitated at the moment. …I have finally been seen by the bank advisor he was nice, helpful and changed my mood a bit but the people in the front need to do their job and smile and guide people. I felt like an idiot for waiting almost as if I was invisible for a whole 15 mins. Not fun.

Chase should really re consider the people they end up hiring,
Im not even joking, i knew more about the offerings that the company had then the employe (that i was dealing with myself) himself.
You know how you look at a person and you can tell how smart they are, well this was the incident,
I asked a simple question, very honestly replies with i dont know, that is totally fine in my opinion, but when i asked can i ask someone else, she looses her confidence and starts to get a little loud, and says can you slow down a bit,
I as the customer should slow down?
Im sorry if you Dont know what your job is, regardless i said im sorry, i truly had nothing to loose, but i really cant break someone down
I dont think i would ever want to go in person opening account, always going open them online
I really hope chase decides to hire people with a better iq, i really think its going hurt their brand in the longer term

It isn’t a horrible bank, just not a fantastic one. Often when I come in, there is no one at the receptionist desk, and I usually come into this bank to see the specialized staff, not a teller and not to open an account. I’m here for an appointment. But with no one at the desk to inform the person I’m there to see, I wind up waiting around for a while.
Other than that it isn’t horrible, I do eventually get to see the person I’m there to meet. But yeah, annoying.

Some of the people in here make me want to vomit. The customer service is horrendous. Now i see why this branch is always empty.

I come here to mainly deposit checks and no complaints.
The tellers are quick and do handle the customers well.
Pretty good branch to get things done when you all you need is to go to the teller and leave to go on with your day.

BAY RIDGE HOME BUYERS BEWARE.
The tellers at this bank are very sweet. The front end is run well.
BUT THE MORTGAGE DEPARTMENT IS NOT. BAY RIDGE BEWARE OF GETTING YOUR MORTGAGE AT THIS BANK.
We did our mortgage through Chase because we banked with them already. We used the 86^th Street Branch on 5^th Avenue in Brooklyn 11 209.
— Associates are poorly trained.
— Associate requested our credit reports twice (this would lower anyone’s credit report)
— We were Denied RESPA documents (in the first 3 days, you should receive paperwork)
— Management is hostile, unresponsive and gives excuses (it’s the computer’s fault)
— Associate told our seller’s broker our personal information
— Vice President does not answer concerns of those they are doing business with
— Mortgage took over 3 months. As buyers we put more than $ 200,000 down, had high credit scores, a lot of collateral and stable city jobs for many years. We were ideal candidates who were raked through the mud and treated poorly at this bank.
— Bank with a bank where the associates are kind and care about their jobs. In this age, customer service should be top notch and no one should have to wait more than days for an e-​mail response. Associates at this bank