Dial Appliance Service

Manager Eugene went above and beyond when helping us repair our refrigerator before a cross country move. We so appreciated he prompt service. He told me, «We’re here for our customers.» I wholeheartedly recommend them.

Excellent courteous service! We have been using Dial Appliance for all of our appliance repair needs for many years. They are always on time, and do the job right. The service technicians always do a seamless job. A+++ Highly recommended!

Company rep followed up on the issue with a phone call, which is a good sign of customer service. I will consider them again for a future project.

I am one of the hardest critical reviewers. You gotta really do well to get 5 stars from me. I really like Dial Appliance Repair. They are great under a warranty appliance plan used by Sears. Dial appliance came out to my house years ago and recently. I have only had nice caring people over the phone. The appointment and follow up caller which is a lady, she’s very nice. All of the service men 2, I’ve met were the best. Very knowledgeable, dedicated & stuck to their word. If they could not get the part they would try other measures. The first time 4 years ago Frigidaire Electrolux made very expensive Affinity washing machines. Dial came out 2 times under extended warranty and tried very hard to fix an all plastic interior machine. Each piece was cheap plastic, what a shock. The exterior was the same a chrome like plastic even the front plate motor board. I watched them replace so much & it still did not work. If I did not have a plan I would have lost out & over $ 1000.00. With the plan the washing machine was replaced for free. This washing machine was beautiful outside powder blue & did not work for a couple of months, it was just sitting prettying doing NOTHING. I went back to the old sturdy white washing machine and gained a refund of a few hundred dollars. Recently Dial came to my home October 2015 & replaced a LG refrigerator part. They ordered the slide in draw part & had it sent by UPS to my home within 1 week. Also Sears will contact you again for a follow up & a repair review of the service. A great company, please give them a chance. I did & would call them with or without a warranty.
The problem is not DIAL Appliance its FRIGIDAIRE /​ELECTROLUX. After I saw what was inside that washing machine which was very expensive, I will avoid these products in the future.
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They came when they said. Diagnosed/​fixed my fridge right away and were professional.
Thanks.

This is when I believe Unilocal needs to institute a zero star policy!
My tenant called Electrolux to get a replacement air damper control kit after the assessment from the first technician (Late Appliance Repair, please see my review there). Instead of getting a replacement part from Electrolux, they told my tenant to call Dial Appliance. Dial Appliance came and walked away with the same assessment as my first technician, but charged my tenant $ 50 where the first technician did not even charge us. Dial told my tenant the replacement kit would be $ 419 + tax.
I called today to get more information on Dial’s assessment as I needed to know the cause and how old the fridge is before I invest more money into it. I was on hold for 15 minutes before a rep named Boris came on. He said since the technician stopped by on Saturday, the assessment report is not yet in the system. I told him this was an urgent matter (as my tenant’s food is freezing up and melting down) and I just needed to find out the cause as well as the age of the fridge. Boris refused to put me in contact with the technician and then told me to hold. I waited for around 5 seconds before I realized Boris had just hung up on me!!! THIS WAS AN UNACCEPTABLE BEHAVIOR. If you can’t help someone, be honest, don’t hang up on your client. Also, since we paid $ 50 for the assessment, I should be entitled to the assessment report the minute you’ve collected my money.
Not sure how this place stays in business. My next stop is to tell Eelectrolux to remove this company as the authorized service provider.

This is NOT A REPAIR COMPANY!
I learned the hard way. They will charge you $ 81 for a handyman to come out and look at your appliance. They take a day or more to get back to you and then will tell you the do not have the parts needed and/​or can not find the correct part. They DO NOT REPAIR, they ONLY REPLACE PARTS. I called to complain and they would not refund me or offer additional help.
++++
(Follow up)
I ended up going to –
— I found the parts and a video on how to repair the washer and I FIXED IT MYSELF!, I could not believe how easy it was, plus I save at least $ 800 by not purchasing a new washing machine.

Not the friendliest types, but at least they showed up, which wasn’t the case with the only other warranty service option for my frigidaire AC.
the technician got the thing running, but it’s so loud now I can barely stand to have it on when i’m home. can’t even hear the TV. The guy said there was nothing he could do about it because the fan was rusty. Weird cause it’s under a year old. How about replace the fan? Nope, couldn’t be bothered even though it’s under warranty. So now at least i can run it while wearing headphones.
wouldn’t call these guys again unless I had to.

The service technician Sergey was awesome. He told me my fan was broken and it therefore translated to a broken motor. The freezer was also iced up and therefore the fan couldn’t move and therefore it harmed the motor. Makes sense. After paying their service charge of $ 50, I was told that it was the fan and the evaporator fan motor that needed replacing. With the serial and codes in tow, I called CAPS APPLIANCE on 2016 Utica Avenue, Brooklyn and got the part. Previously I was quoted the price of $ 269 by DIAL APPLIANCE and once I stated the price was too high, they took $ 20 off. After calling later on to find out the price of the part, which they said no, they don’t sell it. But after he contacted Sergey, he came up with $ 79.10 for the part. $ 7.00 for the fan and $ 129 est for other. But still the numbers don’t add up. They are overpriced, although Sergey is super sweet. He does good work but he should have knowN the installation price without calling his boss. This seemed suspect. It took him no time to take refrigerator apart. He seemed not to have used any tools but when I took it apart, I removed 2 screws. That’s it. Cmon people I wasn’t born yesterday. I can get companies from CAPS APPLIANCE. And pay much less. They only supply PARTS.

THEY DESERVE NEGATIVE STARS!
So, I called up Dial and told them the exact model number and manufacturer of my air conditioner. We set up an appointment, in which they gave us a 4-​hour range.
The service repairman (who was very pleasant) arrived 2.5 hours late. Upon looking at the system for less than 5 minutes, he said that he could not fix it.
He also said that DIAL DOES NOT provide any service for the model and system we have.
So, DIAL WASTED 6 HOURS OF MY TIME.
In short, you cannot trust anything they say on the phone. Take your business elsewhere.

I love these guys! I had a warranty from Frigidaire and they were an option. First it was my fridge, months later my microwave, months later the stove. All new appliances that had some minor issues. Maybe this is a sign I shouldn’t continue buying from this company. Anyway, back to Dial Appliance. All three times, they were professional and even e-​mailed when a part they did not have on hand came in. Professionalism over the phone a plus, of course. Yes, they don’t always come at the time they promise but I’ll give them the benefit. I am sure they can’t always see into the future and one job may take longer than another. All in all, A+ !

A shoddy company, recommended by Frigidaire to repair a warped stove top on a brand new stove. Dimitri, the service man was unable (or unwilling) to figure out how to repair this. He came first to evaluate and returned the following week with another top, which was similarly warped. Both times he was angry, uncommunicative and kept muttering,“this isn’t my problem.” In the end, my contractor removed the top, bent it slightly, put it back and resolved the issue.
I would give this company 0 stars if possible. Both the manager (Igor) and service man were rude, unprofessional and worst of all, unable to figure out an easy repair.

I had a great experience with Dial from the moment I first dialed their number. It was pleasant and easy to schedule an appointment. Sergy came out to fix my ice maker. Turned out, the problem was very minor, didn’t require any new parts. I appreciated that Sergy didn’t try to amplify the problem, sell me parts I didn’t need, etc. He left me with a working ice machine and a very reasonable charge for his service. I will absolutely use Dial again and recommend them to others.

Well, I wouldn’t give them even 1 star. But there is no option to give 0.
So my ice maker wasn’t working and I called Igor (owner). He said his repairman will be at my house later on and the guy was at my house exactly as promised. HE examined my ice maker and his verdict was — it has to be replaced. He charged me $ 65 (which will be deducted from the price IF I will let them do this work) and said they will call me later with a price.
They didn’t so I called them next day. They told me to wait because they are looking for a cheapest original ice maker.
Finally they called. This guy told me the total price will be $ 315 (-$ 65 I already paid — $ 250).
I was surprised because replacing ice maker is not very complicated but the guy said” Ice maker cost $ 150 and work — $ 165). When I ask why they charge $ 165 he told me they are charging $ 100 per hour.
Honestly I was upset. $ 315 for a ice maker seemed totally unreasonable. So I did my research.
I ordered original (not generic) ice maker. (Not $ 150. It cost $ 110)And installed it by myself. The installation consisted of connecting wires of ice maker to the fridge and tightening 3 screws.
It took me 4 minutes (considering the fact I never did it in my life)
Now I question their honesty. $ 100 per hour and $ 165 for the whole procedure?
Highly not recommend them. Total rip off.

TAKE YOUR BUSINESS ELSEWHERE!!! The company performed a service call to identify problems in my over-​the-​stove microwave and dishwasher. Service call went OK, and the technicians quickly identified the problems. However, when I called the next day to find out the cost of repair I was blown away by the ridiculously high asking price. To replace a the turntable motor in the microwave they quoted at $ 219 and to replace a broke drain pump in the dishwasher $ 269. The company does offer to subtract the service call fee if you decide to go through with the repairs. Even so, I looked for the broken parts on the internet, the mircrowave motor par was $ 19 and the dishwasher pump part was $ 60, which means minus the service call fee they would still collect $ 328 labor fee (without parts included). That is way too greedy! How many hours where they planning to spend installing 2 parts?
The guy on the phone gave me some lame excuse about labor & parts being almost expensive as replacing the units with new appliances, said something about his industry dying because the cost to replace is cheaper. I just called other providers and got quoted cheaper labor rates, bought the parts myself and was done with it. Saved myself over $ 130 by doing a little extra.

I’ve used Dial Appliance twice. One for my washer/​dryer unit back in 2010 — at which point, they were excellent. Then in late Jan 2012, the ice in my ice maker in my fridge started to melt and create chucks of ice… We called Dial Appliance for an appointment. First they told us it was the ice maker — so we paid close to $ 250 for a new ice maker unit. That worked for 2 days, then same thing happened again. We called them back and told them the other owners from my building have experienced the same thing and it was because of the computer board… This time they said it was the water value and not the computer board — now this time we paid close to $ 70 for the value. That again worked for 2 days and failed.
Before they came back for the third time, we followed their instruction and did a complete overnight defrost. This time, they had a more thorough check and guy was honest and said he will check with his boss because he’s not sure what the issue was. He believed it was the evaporator, but definitely not the computer board… Well, we got a call back 2 days later and indicated it was the compressor that was broken — which will cost $ 700 + labor.
Well, long story short, I paid $ 100 and called a certified GE tech… and guess what?! It was the computer board. Even though I paid another $ 150, but at least the problem is now fixed…
Don’t get me wrong, the service people and dispatchers are extremely nice (in all instances)… BUT, I just think if they don’t know the root cause, just tell the customer rather than keep charging them for parts that weren’t broken.
I would have given them a 5 star for the washer /​dryer experience, but a 1 for the refrigerator service… So all in all, 3 stars.

Very happy with Dial. We were having a problem with our refrigerator. The repairman arrived promptly, inspected the refrigerator and said that nothing was broken. I just needed to unplug it for a day to melt some ice that had accumulated.
There was a $ 50 service charge (not as much as some other repair people have charged), but it could have been much more expensive if it had been a dishonest person saying that parts needed to be replaced.

Their service is the worst.
These guys are horrible, the whole company is bad. From the person answer the call (Eugene), bad attitude. Service manager (Igor), incompetence. Repairman (Victor) is a douchbag.
I had appointment twice with them. First time Victor came, he tested and found nothing wrong. He didn’t even bother to wait for the end of the cycle to find out what’s going wrong with my washer. Second appointment, my wife took a day off to stay home just for this. Victor waited a few minutes outside my house and complaint to Igor. This douchbag has worst attitude ever, first thing came out from his pie hole is very busy and has no time for this. My wife was piss and had dropped the F bomb but she apologize immediately. This douchbag didn’t do anything and left.
Don’t ever use their service.

So how did Dial Appliance jump from 1-​stars to a 4-​stars review? After many phone calls Dial was called in by Maytag to what seems to be my final attempt at a repair (while it was still under warrantee) since the other company was non-​responsive.
I did not want the other jerk I had last time so I made it a point that they are vey well aware that my repair was covered under warrantee before anyone showed up demanding any money.
This time, a man with very limited knowledge of English came and checked it out, left and waited for the part, came back and spent what seemed to be 4 hours on the microwave range/​hood. Still works.
Dial also cares about their reputation as someone recently called me regarding my previous Unilocal review. I was going to update it eventually since they did actually fix the problem.
My advice to anyone searching for a any good appliance repair service is to shop around and ask what their terms are — ie. 3 month warrantee vs 6 lets say for their work. And if your appliance is still under warrantee (and especially if it’s a limited warrantee, it’s best to do some research into the problem before calling it in.) And while Dial informed me Maytag has a BS automated service call, it’s still up to them to communicate with each other in order to honor your warrantee.

I would certainly not recommend Dial. They repaired a dishwasher door at my apartment — a repair that took less than ten minutes, BTW — and charged $ 175. It would have made more sense to buy a new dishwasher, but the repairman from Dial was REALLY persuasive in insisting that old dishwashers were better, blah, blah, blah.
Less than a year later, the door is broken again. Despite the fact that I use the dishwasher only about once a week, the supervisor told me the problem could only have occurred through «customer abuse.» How about the fact that his repairman talked us into going with a fix over a new appliance? Well, he said, that was only «my word.» He added, «My advice? Get a new dishwasher.»
The warranty was 90 days but under the circumstances, I thought they’d be reasonable. Do not expect reason from Dial!
The supervisor could not have been ruder and less helpful. The upshot: half the price of a new dishwasher was spent on a repair that lasted less than a year, and now a new one will have to be purchased anyway. Dial will NOT be installing it.