Enterprise Parking Systems

This garage is dreadful. I already had sever rim damage done to my car. Also, the garage is filthy as they never cleaned the garage before using it so all of the concrete dust gets all over your car. I have to get my car cleaned every month to get all the dust off and my requests for them to clean the garage go by ignored. I have made complaints to the company to no avail., they have zero customer service. Don’t waste your money.

I have been parking here for 4 days due to staying at a near by hotel. Park somewhere else unless you want to get ripped off. The attendant said to me it will be cash $ 18. «I said $ 18?really» I said here’s my card and when I signed it it was $ 12. I have been tipping in cash, but not after that scam. I will be reporting this to dept of consumer affairs + the Better Business Bureau.

The Management is unforgiving. Let me preface this review by saying that for 3 years, I paid the same flat rate in-​person at the garage every month by credit card. I paid a negotiated monthly rent by credit card, so I didn’t find it necessary to open the paper bill that they mailed me every month (it was only necessary if I wanted to send my payment by mail when I would need to have the paper invoice). However, one day they decided that after years of loyalty to their garage, they bumped-​up rates without informing me when I paid in-​person at the garage every month and tagged on late fees. Eventually, they put me on a «red list» that was publicly displayed on the wall of the parking garage claiming that I didn’t pay for the increased difference + late fees when I wasn’t aware of it. I notified Management about the discrepancy, and they pursued with threatening comments. I paid-​off all arrears and moved my car to another nearby garage.
In addition, I also found numerous scratches on my car. The guys working in the garage are nice, but absolutely incompetent. I would always either let the guys at the garage know a day before or at give an hour’s notice prior to You would think that after years of giving generous holiday tips to the guys at the garage would warrant a heads-​up at increased rates?

Avoid at all costs! The valet guys do a poor job of parking of your car, expect scratches on bumpers… guaranteed.
To the mgmt of the garage: Customer service starts with your employees and your lack of response time on matters of importance is absolutely undesirable! As your business has grown, you choose not to keep up with capacity and employ a bare bones crew who are not ONLY poorly trained BUT CANNOT even speak a word of English!