Kings County Chrysler Dodge Jeep Ram

I had a problem with my GPS and was informed by the Manufacturer’s Service representantive that they would schedule me with a Jeep Eagle dealer in Brooklyn. I was Directed to go to contact the service dept on a tuesday only to have someone finally call me back thursday afternoon to confirm a appointment for thursday morning. So its obvious that I had to reschedule for tuesday. Tuesday at 8:15am I appeared for my GPS update only to be told after I took a day off work that the Dealership did not have the means to download the software update unto my jeeps computer because my jeep doesnt take CD’s After all this I was informed that I needed a wheel alignment. I was totally baffled at the fact that they were not equip to service a vehicle with a GPS update but had every other technological diagnostic tool to evaluate and CHARGE you a service fee. The very thing that is essential the dash cam, music, and all the other features of this car could not become accessible or visible because the screen was completely blank on a 2014 Grand Jeep. WOW way to go guys. If you folks got anything covered under warranty these guys will find away to say WE CANT DO IT HERE unless you want to PAY for another SERVICE then maybe wed help.

Bottom Line: This place is filled with professional-​liars. DO NOT purchase your next vehicle here.
My Story: I made the very poor decision of purchasing my vehicle from this side-​show circus disguised as a car-​dealership. It took them 7 weeks to get me my Jeep Renegade. The former salesman, Omar, was incompetent in gathering the necessary paperwork to complete the transaction but was insistent on collecting my deposit; which they also royally screwed up by taking $ 3000 instead of the $ 1500.
The back and forth went on for a week before I actually signed the lease. Even after all that, they gave me a loaner and said your jeep needs a new windshield. Omar said it will be ready in a couple days. 3 weeks passed and still no response or follow up.
I ultimately had to reach out to «JEEP» to get them to expedite the windshield. They got the windshield and I had to wait an additional week to get it installed. When I finally pick up my car, the speaker was blown out. Once again, back at this dealership.
I go to pick my car up after a week and a DRUNK employee drives my car out. I was so disgusted that I left with no intention of returning. Sure enough, when I get home there are chip marks on the driver and passenger doors.
Although I live several avenues away from this dealership, I drive all the way to MAJOR WORLD in Queens to get my car serviced.
I love my Jeep but I HATE Kings car dealership.

As a follow up, I just spoke with Chrysler/​Jeep corporate who stated that the dealership is authorized to provide rental vehicles. The dealership is than reimbursed by Chrysler/​Jeep.
The fact that they flat out lied to me is further proof that this is not a dealership any one should spend their money on.

Once again the worst service on the planet. I think the workers are all x convicts and that’s giving them credit. From not answering the phone or calling back or trying to ripe you off you can count on them. And Mark not sure if that’s his real name is a real winner. They destroyed my truck there was scratches all over

This Service Center is a complete disaster. If you are thinking of buying a car from here that you will also have to get serviced here due to a warranty, I would think again. You will be wasting your time & money and have to deal with unprofessional and sneaky workers. First of all the place is beyond busy, it is impossible to get someone on the phone and when you finally do, you are given the wrong information. I have had my Liberty since 2012 and have been coming here to get routine oil changes, repairs, etc since then. I called and was given an appointment for Friday Feb 5^th at 12:30. When scheduling the appointment over the phone, I explained that I needed an oil change, an inspection and that the check engine light was on. I brought my car in at the scheduled time, and was sent home and told to bring it in early in the morning the next week. I brought my car in first thing Thursday morning, Feb 11^th and left it to be worked on. I called that afternoon when I didn’t hear anything and was told they were having trouble diagnosing the check engine light. I got a call late Friday afternoon saying that they finally diagnosed the problem, the car needed a new catalytic converter and they would have to order the part. I was told I could come pick up my car until the part comes in. I went that Friday afternoon to pick up the car, they walked me through the shop and out into the lot that opens onto Flatbush Ave. My car, along with the car in front of it that they moved was sitting in this lot with the doors unlocked and keys in the ignition. I got in the car and drove to a doctors appointment, when I opened the middle console I noticed that 4 gift cards totaling $ 325 were no longer there. When the part came in, on Feb 18^th, I brought my car and explained to William, the Service Consultant that I had been dealing with that the gift cards were stolen. I asked to speak to a manger, and was directed to Brian Suruj. Brian said that he would have security review the tapes. Thursday afternoon comes around, and I get a call from William, the part that was sent to them was damaged and they would have to reorder the part. I went again to pick up my car and spoke with the Brian. Brian said he would personally try to rush the order of the part. I asked again about the security tapes, and he said that he was still waiting on an email. Fast-​forward to three weeks later on March 15^th, I finally get a call from someone named Chris. Chris explained that William no longer worked there so he would be taking over, and that the part had finally come in. I brought my car in on Friday March 18^th early in the morning. I called in the afternoon to check on the progress and Chris says that it’s a big job and that the car won’t be ready until next week. I tell him that I am going away the following Tuesday and absolutely need the car by Monday. He says that he’ll see what he can do. Saturday morning March 19^th, I have a missed call from the service center, it was Chris telling me to call back. I call back right away and leave a voicemail. I hear back Monday morning March 21^st that the wrong part was ordered. At this time I go back to the service center and hear tons of lies and excuses from Chris, and most of all the manager Brian Suruj. I am furious, because not only is this almost two months later and my car is still not fixed, but the car sat there all day Friday until Saturday morning without being looked at. After researching online, I discover that this job should only take one hour to three hours at the most! The manager Brian took absolutely no responsibility, and when I asked him how long it would take to order the next part he said he had no idea. I asked that in the three weeks I waited for this part to come in, how come he never called to follow up when he stated he was personally going to order the part. I also asked about the security cameras being reviewed for the stolen gift cards and he just dismissed it. When I said that I was going to contact corporate Jeep he just handed me his card, and couldn’t have cared less. He did absolutely nothing to help me, took no responsibility for any of this disaster and was completely smug and rude.
So here I am at almost the end of April and I am still at square one with this car that is still under warranty. At this point I just want the car fixed so I can trade it in for another brand.

Leased a new Jeep from them a few months ago, worked with Rick Torres. First dealership to actually NOT give me the runaround about how my credit is «lower than they thought», or discounts that somehow «are no longer valid», or advertised deals they «don’t have» or some other crap like that. Yes, we haggled over the price. No, they didn’t push it or try to scam or guilt-​trip me (hello Subaru). And when I came to pick up the car — after all the papers were signed and all — they gave me the keys accompanied by a box of strawberries dipped in chocolate. I’ve never even heard of a dealer doing that for a client.
Check-​up appointments are also a breeze.
I think I know where I’ll go for my next car.

I previously wrote a review about this location which I do believe still stands but is not a reflection of everyone working here.
We had been car shopping for about 3 months with multiple disappointments at multiple Jeep dealership locations but that was all about to change when we gave Flatbush Jeep a second chance.
I were contacted by a Rep named Nigel from True Car, who I informed about my last terrible experience with this Flatbush Jeep dealership. He put me in contact with Richard Reeve — Sales Rep.
Richard COMPLETELY changed ours minds about the entire experience at Jeep. We met with Richard and explained to him all the ups and downs for the last 3 months we have encounter with multiple Jeep locations. Richard promised he would make magic and find us the exact car we wanted! Still skeptical but in desperate need of help, we listed all the things we needed and wanted in our vehicle.
Goal: Sunset Orange Jeep Wrangler Unlimited, decent affordable price range, as soon as possible.
Richard took the time to listen to all our concerns and explained to us how the car shopping business works. Richard was very optimistic (even though by this time we didn’t even believe anything he was saying, but he surely proved us wrong). Richard stated he would need a couple days to located the car. Couple days passed and we get a phone call, the exact car we wanted was in White Plains and he would have it for us by the end of the week. We were astonished by the amount of work, constant communication and excellent customer service he provided. Richard single handedly changed our outlook on this dealership. We picked up the car and signed papers and drove off with our brand new jeep within a matter of 35 minutes. Richard was truly exceptional and gave us wonderful advice.
I would highly recommend anyone looking for a car to please contact Richard Reeve! He will not let you down. He’s the Magic Maker!
:stands up and claps:

This review is for the Service Department:
I was nervous to come here based on the reviews some of the others have listed here, but since I own a newer Jeep, and have only had it serviced at Jeep dealerships, I didn’t want to take it to a non-​Jeep place.
I scheduled an appointment online for Saturday at 3pm, and they closed at 4pm. I am from FL, and back there they would either call or email to confirm your appointment when you scheduled service online. This didn’t happen by Friday, so I called to confirm my appointment time was okay. As mentioned in other reviews, I was on the phone for about 10 minutes and was never connected to an actual person. But since I needed an oil change badly and this was the only weekend I could go, I decided to just show up.
When I got there, there was a blue garage door that was pulled down in the area where it said Express Oil Change. I pulled in there, waited a second, and then got out of my car. I started to approach the business entrance when the garage door opened. I was there about 2:35pm. The man informed me that they had just stopped taking vehicles at 2:30. I apologized and said that I saw online they were open until 4pm, and was unable to contact anyone by phone to confirm. He said that it wasn’t a problem, that they would be able to get me in.
The oil change was very fast, less than half an hour. I was informed that my car was in great shape and nothing additional was needed. This was refreshing to me because we all know that when you go to get your oil changed, they always try to say that this and that needs to be fixed and try to charge you more money.
Everyone I dealt with was very nice, and they even turned my car around for me so I didn’t have to back out into the busy Flatbush Ave in reverse. Very grateful for that!
I think reading the other reviews had softened the blow of the negatives I encountered during my visit. I would just recommend getting there an hour and a half before they close, and don’t try to call if you are just getting a simple oil change because they have an Express Service that doesn’t require an appointment anyway.

Brought my jeep grand cherokee in for emergency service. My car was in operable due to the system not recognizing my key fob. I called road side assistance to get it towed to the local service center. There are 2 in my area the one on 18^th ave in bayridge was my first choice I called them to tell them my problem the response I got was appalling they told me their next available appointment was in 3 weeks. They were rude over the phone and did not offer any solutions to assist with the problem. I then called flatbush and luckily they told me to bring the truck in. I left my truck they told me not to expect it back for the next few days which is rediculous but to my surprise it was fixed that same day.

Not only did I lose respect for this dealership and salesman, but my impression of Jeep in general was completely ruined.
I’ve had my eyes on the Jeep Renegade since it first got introduced about a year ago. As I waited patiently over the past year for them to come to the US, I became more and more obsessed. I could not wait for them to get here so I could test drive and buy one! As they slowing made their way into the US, I found it extremely difficult to find the perfect/​exact match of what I wanted. Mainly because none of the dealers received any with the Mysky (moonroof). It took about 5 months of searching for «THEE ONE» to finally be within a reasonable distance for me to get to go look and buy it. Prior to finding, I did test drive and look at others but I knew what I wanted, and I didn’t want to settle. I was so excited I finally found an exact match of what I was looking for, so the next day I took the train up from NJ to Brooklyn to see it. I live in NJ about 1.5 hours away, so as you can see my passion for this specific Renegade was extreme. I arrived on a Thursday night around 7pm and I was introduced to a man named Richard Reid. Super friendly, and made me feel comfortable right away. I told him I wanted to see the Renegade with a Mysky and his first response was that they unfortunately didn’t have any. My stomach dropped, but I was certain this car was here because I looked on their online inventory again right before I left. As I told him I checked his inventory and saw there was one, he quickly checked his computer and what do you know? They do have one with the Mysky! Right off the bat, I should of took that as a red flag. I mean come on man, you should look into it first instead of just assuming. So we take a ride over to their lot where the Renegade was, it was dark but I didn’t care I was so excited! We got to the one, I get in and it’s completely DEAD. I was extremely bummed. I finally found «THEE ONE», and it’s dead? I was instantly worried as well, but Richard confidently advised me that it happens. That someone probably left the lights on and it’s no big deal. We used my cell phone light to check out the inside of the car, and then headed back to discuss the next step (price etc.). Since I didn’t have my trade in car with me, I told him I would bring it back next week to get it appraised and discuss my options further. I also put down a refundable $ 500 for him to hold the car for a week. I called a couple days later and expressed my concern with the car being dead, but Richard said «it’s a brand new car and that I have nothing to worry about». I then emailed him on Monday that I would come back to talk and bring my trade in car tomorrow (Tuesday). I expressed that I would have to leave work a little early and that I would be driving a couple hours given traffic. I asked that he have the car ready to go (as in charged etc) so I could see it again. He said «not a problem at all. ill have it ready and washed». I had really high hopes to go in that day and make a deal. I really wanted to! I get about 20 minutes away and I get a call from Richard. He asked me if I was still coming in today and I told him I would be there in about 20. He said he was just about to grab some dinner, and asked if we could meet around 6:30 (which was in about 50 mins). I confirmed. I stalled time by grabbing dinner, but with all the excitement I showed up around 6:15. I saw the car out front, the hood up and a gasoline can next to it. I walk over to find Richard running around. He definitely did NOT have this car ready for me to see again. VERY disappointed given the fact that he had 4 days in between when I first saw it, AND I told him a whole day before that I would be coming in. Valuable customer, right? Nope.
As I’m looking in the interior and exterior of the car, Richard continues to run around. Still don’t understand what he’s doing, but the car sounded a little funny so I asked why. He said probably because it’s running on empty. So I hop in the passengers seat and we head across the road to fill it up with gas. We put some gas in and as we roll out of the parking lot the car completely dies. Half way in the busy road and half way into the parking lot of the gas station. I immediately feel so much disappointed. This entire time of waiting for this moment and the car doesn’t even work properly? This is not ok. A brand new car should not do this. He told me the car needs a new battery. Why in the world would a BRAND NEW CAR need a new battery? I knew right away I would not be buying the car. I was devastated and felt hopeless. Since I left work early and drove all this way to come here I still wanted to see what they would give me for my car because I was curious. I won’t display how much Richard told me, but it was ridiculously not enough. I know this because a couple other Jeep dealers looked at my car previously and offered far more, and I also looked on Kelly Blue Book. Needless to say, I was so p

Well… another failed Jeep experience. Had waited for almost three weeks for a sales rep to talk to me about what my options were for exiting a lease and never heard from them again. The day I went in it was about an hour and 30 minutes before closing and there was no manager to authorize any kind of deal. Why are you open then? PS. If you’re using TrueCar it means almost nothing to these people and the people you speak with through TrueCar do not make deals so my suggestion is get out of the tristate area for an actual deal. I went to Atlantic Jeep in Long Island and they offered me a lease price of about $ 100 less a month than in NYC so my suggestion is to go there. I’m editing this review to one star. Because this review was reported by the owner as false. I’ve never written any false statements in Unilocal and my review is based solely on my experience. True car reps are not sales reps or manager ms who can authorize deals. My impression is that their job is to get you in the door. That’s it.

Trying to buy a new Trailhawk. Process is always ridiculous… dickering over price is ok in a used car but a new car… All the silly back and forth. A good repeat buyer/​great credit should get no hassle for a fair price.
Ok process was lengthy, but I love the car already. Thanks for your help Rick R

Okay okay it’s time for my review. This dealership had been calling me all week to schedule an appointment because of my online interest with my bank’s car buying program. The internet sales consultant Sharea called me on Thursday and let me speak with a salesman named Richard Reid and we then scheduled an appt for me to come in. From the moment that I walked into the dealership, I was welcomed by a pleasant receptionist. Within minutes of her calling Richard to notify him that I was there, he was there quickly which I liked and noted to myself. He offered me a cup of coffee and made it just the way that I like… another plus for him. I loved his business ethics and his charismatic character as well which made my day a little better when I kept running into brick walls. My experience was awesome but that was because of Richard’s complete dedication to pleasing his customers and oh yeah he bought me lunch and shared his cookies with me. I would recommend anyone looking to purchase a vehicle from this dealership to go and see Richard Reid. He pushes but not too much to seem overbearing. I’m happy that I’m back on the road again. Beep beep watch out lol!

They treat customers very poorly, as if they are the dmv. No parking not even on the sidewalk

Amazing experience — going in I was very nervous but was put at ease after a few minutes of meeting Bruce and Al. Al Valoroso, Bruce Tannenbaum, and Diane Lansky went above and beyond. They understood my needs and budget and did everything they could to meet my guide lines. They are the ones to see when you get there. I left a very satisfied customer! Thank you guys for making my car buying experience a pleasant one. Will go back when it’s time to get the next car.

I will start by saying that the salesman, Eric, was amazing. He made the whole experience extremely comfortable and pleasant. Everything from the test drive down to the end, was great. My wife and I were there to trade-​in our car, and lease something new. That part, was a success. I got the car I really wanted, in our budget, and really felt like Eric and the team there worked hard to make it happen. I gave a review to Jeep in the days after and gave 5 stars across the board. That ended up being a mistake.
So as I mentioned, we were there to trade-​in my car. I had 1.5 years left on the finance term and about $ 7000 left on the loan. We sat, went over the numbers and eventually I handed over the title and signed the papers. Jeep was going to pay off the loan and I was going to leave with a new Jeep. Well, as it turns out, Jeep never paid my loan. Honda started calling my house and leaving me messages. I go online, and it shows that my payment is 32 days past due. That is now going to show on my credit report as a payment that is 30 days late. Which is absolutely Jeep’s fault.
I send a VERY urgent email to the woman who handled the finances over at Jeep. I include a screenshot of my online account. It took 1 week for her to respond. When she did, all she said was «I will take care of it». 3 – 4 more days pass, the loan still shows unpaid. I start calling again. I get transferred all over the place, once to a different dealership all together. Eventually I get someone else in the finance dept., Michael. He says he has no idea why it hasn’t been done, but he will take care of it. Said he is going to email the GM and the Controller and will call me first thing the next AM. The next day comes, and I don’t hear from anyone. At nearly 3 pm, I start calling THEM. Again, after being transferred all over the place and becoming furious, I get a call back. It’s Michael. The man I spoke with the day before. He started saying he was sorry, he was busy and he forgot. Now, since it was Friday, the check won’t go out until Monday.
Then I just lost it. I couldn’t get a hold of anyone there in upper management to resolve this. Nobody seemed to be taking it seriously. I wasted probably 2 hours at work on the phone and had to step outside because I was disrupting my whole office. I now have something detrimental to my credit and nobody to fix it. I asked to speak to the GM, he’s not there. I said I was going down there on Saturday. Later that day I finally got a call back from the woman who we worked with when we got the car. The one that I emailed over a week ago. After making a bunch of excuses and apologizing, she overnighted the check to Honda and it got delivered TODAY.
It’s a shame how horrible the customer service and overall response to issues is. I gave them my time, my money and a 36 month commitment. What I got was incompetence across the board and a complete lack of management. Definitely considering my options once this lease is up, and if anyone asks me where to go, I will second guess sending them to Kings County Jeep.

I bought my vehicle to this dealership after the transmission failed on my 2014 dodge durango. my suv was towed into the service center and i was set up by a service advisor by the name of george vegas. george was very pleasant and attentive as i explained my issue abt the vehicle… george informed me that a diagnostic will be performed and as soon as they find out what the issue is they will let me know whats wrong with the vehicle… he was also up front with me abt all the costs should they find that the malfunction was due to negligence and therefore not covered by warranty.
I called george the next day and he told me they needed to order a part for the transmission so he set me up with a rental car at an all car dealership… after several days my durango was ready to be picked up… when i picked up the vehicle, the car was working great except i had one gripe… no car wash! I mean i know this is only a dodge but still it would have been nice if they at least hosed down the truck and wiped it dry before they gave it back, but oh well what did i expect… they performed the necessary repairs and thats it. if they at least did a car wash i would have gave it 4 stars but i guess they figured they just fix the truck and just hand it back since it was all covered by warranty and the dealership did not make a profit…

This began as a very pleasant email exchange between myself and Stephen, one of Kings’ salespeople. I explained my situation and he thought he could help me out.
On Mother’s Day my girlfriend and I drove to Brooklyn from East Rutherford, NJ (first mistake). This took us 2 hours, but we went nonetheless to get my car appraised and talk new cars. We got there and were greeted by some gentlemen who told us Stephen was busy. We sat and waited. Stephen was working with other clients — but came over to say hello, get my key, and have my car appraised.
I should have known this was going to go bad when 2 random people who I was NOT working with, came up to me and quizzed me about my car and current loan, etc etc. And assured me that my car ‘wasn’t worth that much’ and ‘worth way less than I thought’. That’s funny, because 2 other Jeep dealers and KBB say differently.
Stephen came back and said he had everything he needed and he would work up what they could do and email me the next day. So we were out of there pretty quickly to our delight.
I emailed to follow up the next day and Stephen immediately emailed me back assuring me I’d get an email by the end of the day. Here I am 11 days, about 8 emails, and 2 voice mails later with NO RESPONSE AT ALL. Literally ZERO communication about anything. Not even an email like: ‘Hi Josh, I hate you so I can’t sell you a car’ or ‘Your car is a piece of crap and we can’t re-​sell it’. NOTHING.
That in itself deserves 1 star. I am still baffled.
DON’T WASTE YOUR TIME!

I had a really great experience with George at kings Chrysler. He was a no pressure guy who took his time showing me the car features the day I came in and the day I came to get the car.
Thanks George!
Erica

Horrible after sale service. I placed an order for a new charger in Jan and it was delivered to the dealership in Feb. I went to pick it up, and turn my old car in as a trade. I advised the sales man that the insurance company needed a copy of the window sticker and lease agreement faxed to them asap. They assured me that everything would be taken care of. I had my registration switched, but no one failed to tell me that while I was inside, my old car was ticketed. I was responsible for the ticket because I kept my old plates. Ok fine, at this point nothing can burst my bubble cause I’m excited about my new car.
About a month later I was alerted by my bank that a payment was due on my old car. I’m thinking WTF? I traded it in for this new car and the dealer agreed to pay it off. My attempts to contact the finance guy were in vain so I had to drive to the dealership to straighten out the trade pay off. The finance guy told me that they forgot to submit the check to the bank because someone was on vacation at the time the trade was accepted. SERIOUSLY?!
Ok, so last week I got a letter from my insurance telling me that my window sticker and lease agreement have to be mailed in or else my insurance will be suspended in 15 days. I go back to the dealership to let them know that the insurance company has not received what’s required to keep the car insured. My sales man leaves me a message saying that the window sticker should be in my glove box, and he just faxed a copy of the lease agreement to the insurance company.
I get a call from the insurance company today telling me that I need to fax the lease agreement over asap or else the insurance will be cancelled. Big surprise the dealership had not faxed anything to the insurance company. I went ahead and gathered the documents and faxed it in. I could not believe how negligent this dealership was. It seemed all they cared about was the actual sale and didn’t give a crap about shit else. Needless to say I will not lease/​purchase my next vehicle from this dealership.