Lilo Custom Tailor and Dry Cleaning

I had three vintage garments that I needed to be altered. I wanted a capable seamstress as the pieces are from the 60s and one is actually lined in what appears to be real fur.
I walked into Lilo’s to inquire about cleaning and tailoring vintage pieces and without looking up, said no. She then proceeded to tell me that nobody would touch my vintage garments because they would fall apart and she knew thus because she had tailored a wedding dress from 1913. I tried to explain to her that the pieces were in beautiful condition, that the fabric was rich and luxurious and I was not worried about them falling apart– I actually want to wear them, but again, she barked that nobody would take my garments. I walked out of her shop while she was still yelling at me.
If anyone knows of a reputable seamstress/​tailor in brooklyn please review him or her on Unilocal

Like many other reviewers, I was refused for no good reason. I had three pairs of pants to have taken in, but she took one look at me – me, not the pants — and said, «Get out.» I asked why she was being so rude, and she said, «I am too busy.» I said, «I’m not in a rush and don’t need these anytime soon.» She simply said, «No.»
I’ve never actively wished for someone to go out of business, but this woman deserves to.

The woman who runs Lilo is just awful. Technically, her skill is fine. She’s altered a number of items for me and the work is of fine quality. However, I’m through with her attitude. Today, out of laziness (I keep meaning to find another alterations tailor), I brought her two pants for a simple hem. I was met with an angry «What! What do you want?» and told to come back in half an hour. That was the final straw, I turned around and am never coming back.
Other memorable incidents:
Being angrily told that she doesn’t do repairs (I had a patch pocket that had come partially undone at the bottom). From her reaction you would have though I asked her something perverted.
My three year old daughter was with me while we were dropping things off. She asked to use the bathroom. Needless to say we were angrily rebuffed and had to run out to a restaurant near by who were much nicer.
I’m done with Lilo. Avoid this old witch like the plague.

I wish there was an option for ZERO stars. This woman is awful. She is rude, unprofessional and unreliable. Please do not use this tailor. She keeps complaining about the rent as an excuse for her high prices… I say just leave our neighborhood then!
FIRST STORY: I brought in a bridesmaid dress 6 weeks before the wedding. She was well aware of the date. I wanted her to alter it before the wedding, so I could have a second fitting if needed. I’d heard her comment behind another customers back (when she dropped off a bridesmaid dress) «Why you need before wedding? That stupid.». I stressed that I needed it a week before. But sadly, every time I stopped in, it wasn’t ready. I kept asking for it the next day, then I’d go in and she’d have excuses why it wasn’t done. Finally, at 10pm the night before I had to leave for the wedding, she finished it. As I suspected, I didn’t like the fit… the skirt was still too large and the top had uneven straps. She did terrible work and stuck to her own agenda that I didn’t need the dress early.
SECOND STORY: Like another reviewer, I decided to give her another shot, mostly out of laziness since she is so close to my house. I dropped off two garments that needed repair (actually, my husband dropped them off since I can’t stand her). She said they’d be ready Thursday (it was a Monday). I went the following week (so two weeks to fix the items)…and they weren’t done. She said that I need to call the day before I want an item, then she does it. Fine, I said this is my «call», I’d like them tomorrow. She said fine. Another week went by and I went in to get them. She said «Not done yet»…I gave a very confused looked… then she said «I don’t do repairs» and handed me back my bag. UGHH!!! I’m so mad that I went back to her… I just don’t understand how someone can do business like this.
PLEASE don’t go to her… you’ll be disappointed in the work and the service.

I wish I could report on the actual service, but unfortunately I was refused for no reason, literally. Even though I had already read reviews about her notorious rudeness, it was still pretty shocking.
I walked in and she greeted me with «What do you want?» I said, excuse me? She barked «what do you want?!» as in, are you deaf. I showed her a piece of clothing that needed alteration and she looked at it, pushed it back at me and said «I don’t serve you.» Thinking there might be a language issue, I asked her to explain. She said again, «I don’t serve you– go somewhere else.» I told her how rude she was and she told me to get out, saying she had every right to throw me out of her store. I said I wouldn’t go anywhere with her screaming at me (she was yelling by the time she got to the second «get out»), so she picked up the phone and said she calling the police. It was so insane I considered for a moment that it was a prank being filmed. No such luck.
There is no level of amazing tailoring that would be worth tolerating this woman’s off the charts behavior.

Today I decided to give her one more chance (after some bad customer service issues in the past) to see if she could do a rush job on a minor alteration. Rather than politely tell me she couldn’t do the job, she just barked «NO» 4 times at me with no explanation. I stood there in disbelief and then left.
She speaks fluent english, so this has nothing to do with a language barrier. I have now come to the conclusion that she is simply rude.
Needless to say, the wonderful woman at Happy Cleaners did the alteration in 2 minutes. Simple as that.

I have been a long time customer of Lilo Dry Cleaning. The truth is that I’ve always had mixed results. While the quality of Lilo’s (not sure if that is her actual name) work is generally top notch, her approach to customer service and consideration for other peoples time is horrible.
The reason for this review stems from an unpleasant series of events which culminated today. In November of 09 I dropped off 4 dress shirts for alterations. I explained to Lilo that while I was in no particular rush to have the shirts returned to me I would appreciate them before Christmas. Suffice it to say that Christmas came and went without the return of my shirts. I stopped by several times to inquire about the progress and each time I was rebuffed with some explanation about how busy she was at the particular time. Thankfully I really had no immediate need for the shirts and I let it slide. As time went by I continued to use Lilo for tailoring all without the return of my shirts.
This morning I went to inquire about the shirts once more. It now being mid May of 2010 I figured it would be acceptable to light a fire under the issue and maybe get them back sometime this month. WRONG. Upon requesting that my shirts be returned to me Lilo snapped back and suggested to me that altering my shirts was not worth her time or the amount of money I was paying her (she sets the price), and to top it off that I could just have my shirts back. Now if this had happened in the first couple week or first month, I would have accepted it as just poor time management. However this is just bad business and awful customer service. Lilo attempted to hand back to me a very expensive Thomas Pink shirt which she had already cut for alterations. I refused and told her she needed to finish as a safeguard so that the shirt would not be ruined.
Today I walked out of her shop with 3 shirts I gave her nearly 7 months ago, none of them any different than the day I dropped them off. If I thought that this was a isolated experience I would never have taken the time to write this review, however I have been in her shop at times when she has rebuffed people in the same manner.
While Lilo is a very capable tailor, her customer service is awful and she has no respect for the time and needs of her customers. If you have an unlimited amount of time to have alterations made to your clothing please use Lilo, however if you have a year or less I would suggest you look else where.