Macy’s

This place has the worst customer service I have ever experienced. Waited 40 min and still no one to help with ear rings

This store deserves zero stars and I haven’t even been inside yet! Because I am blind, the Unilocal app will not allow me to rate lower than free! I called the store several times trying to get a hold of the men’s suit department, nobody ever picked up and when I called the executive office The in different sounding woman that answered the phone could care less that I am blind and need assistance. I asked her why no one was answering the phone and was told well the store has opened up in the past hour and they’re probably not standing near a phone? What kind of answer is that for a retail establishment? I understand that many people don’t know anyone who is blind, but that kind of indifference is inexcusable! I also wanted to know if someone could help me pick a few items out when I arrive later, again and in different answer. If I didn’t need to go there today to pay my bill, I would not set foot in the store ever

Dinene in the men’s department downstairs is terrific. I’ve never had someone really try to help me as much as she did even when I was just going to call it a day and give up on what I was looking for. She provided excellent customer service to the point where I was hoping and thinking to myself that they better be paying her very well! Thank you Dinene!

I went to purchase a gift for Mother’s Day and also something else on the Macy’s App. I used my Plenti number to get an additional discount. It was a great deal until it wouldn’t accept my Plenti number after showing it would deduce $$ from my Plenti points to pay for part of my purchase. I was frustrated because several items I tried to add to the cart kept saying «sold out» when I tried to check out so I finally had my cart in order and all information ready to continue. I went to try to place my order but I said Plenti would not work. I just stopped trying as I wasted a good hour or so and went to bed.
Woke up today — charge from Macy’s in my bank but nothing to confirm an order. I couldn’t call right away due to work so later in the day I reach CS. There is no record of my order. Nothing at all. Still pending charge from Macy’s for the amount that would have been with my Plenti $ deduction. CS offered to place my order. Uh, nope! I get things happen and hopefully the total drops off my auth charges but why does CS not see anything and why couldn’t they give me any information? It’s just a crap experience. I cannot compare my issue with what most people experience but still this is annoying and has wasted my time and held up my hard earned money! Not happy.

Fucking employees in the men store are rude and idiot, Idk what the fuck are their name but I would like to recommend them to be a slave or toilet cleaner instead of working in Macy Bitches. Please I hope one day Macy will fire them. Never ever gone to this place again!

This is by far, the WORST Macy’s ever. The clothes here are out of date and the workers are oh so rude. *snap snap*
I came here looking for a formal dress and thought I had found the one… I didn’t really like the pattern but my mother insisted I check it out. And so I did and decided to purchase this dress but some hooligan ripped the price tag off. :/​This was a difficulty since it took the sales associate a long time to find the price… which wasn’t the problem… the problem was that this other lady came, snatched the dress, typed something in the outdated 2001 computer and angrily said, «IT’S NOT FOR SALE.» Um, excuse me? It was on the rack… she rolled her eyes and gave us the nastiest look ever. I don’t think I even have to waste my energy finishing this story. Just know, this place consists of workers with attitudes. This was on the 3^rd floor by the way.

Dump is the best way to describe this store. Was nice though run down. Now is like an upscale Walmart without the good prices.

This Macy’s is on the site of the former Abraham & Strauss flagship store. There used to be a Westinghouse escalator, leading up to the mezzanine, but now it’s gone. It still has its Otis escalators.

This has to be the worst location to be open. Ever. I don’t understand what keeps this place afloat. It’s always a mess and it is impossible to get an associate’s attention if you need help in the shoe department. If there is a hell, it’s here and I’m sure of it.
The first floor’s purse department is also a mess. Some of the merchandise is damaged but still out to sell. Useless. The MAC station is probably the only station that has its shit together, so I would most likely return for make up.
Why do I dislike this place so much? Well, I came here on a Sunday (what a mistake) and was yelled at by an associate in the shoe department when I asked politely if I was on the correct line to return a pair of shoes when she finally looked at me. There were two customers ahead of me on this mysterious and slow moving line which wasn’t the problem. What was the problem was the fact that she accused me of trying to skip them because I asked if I was on the correct line to make a return. The desk she was working behind had no indication of what department it was or what her role was. Her accusation and tone was insulting to me, but confusing to everyone else on the line who saw the exchange between us and saw that I wasn’t trying to skip anyone. Needless to say, she pissed me off.
Macy’s, I know you can’t control who walks in your store, but you can control who works for you. Also, but by the looks of the place, it always looks like a stampede ran through it. Fix that, too.

Just OK, really, especially compared to the Herald Square flagship and other less central locations.

Wow… I ain’t never seen a Macy’s so ghetto. It looks like a run-​down discount store. Mostly the floors

Customer service is horrid here. I asked a sales associate in women’s suits department for help. I asked if there was a way for her to refund a purchase I made with my gift card money. I explained to her the situation three times and she just looked at me like «I don’t know what you want. Call customer service.» maybe you should learn to do your job.

If your coming to do some holiday shopping the lines are long, so pack your patients.

One Star because MAC is down stairs. I don’t buy anything for myself from here unless its makeup. It looks like the flea market, the lights are out in certain areas. Something about this store screams LEAVE. And so i grab my compact and RUN! The sales people are always rude and since i know what i want i get right to the point and I pay and i run to the first exit.

Pour les touristes, qui s’empressent d’aller au Macy’s de Times Square, il est plus judicieux de venir jusqu’à Brooklyn pour y visiter le Macy’s et y faire du shopping: les offres et rabais sont plus nombreux et diversifiés, et le cadre est tout à fait sympa.
Le magasin se situe à deux pas d’un Shake Skach 10 fois moins prisé que ceux de Manhattan… Si cela né vous convainc pas…

This Macy’s location is located on the busy Fulton Street in downtown Brooklyn. It’s an enormous store that takes up nearly an entire block and extends five or six stories up. I’ve listed the pros and cons below, but what really docks the stars for me (and many others I see!) is the consistently poor, and sometimes even rude, service. There are a handful of helpful employees, but most times I’ve shopped here I’ve felt ignored or that I’m inconveniencing them by asking a question or trying to check out.
–if you live in Brooklyn, is a good choice for doing the «pick up in store» option as you’ll be able to pop in and out quickly.
Pros:
–Convenient to many subways (A-​C-​F-​R at Jay Street, 2 – 3 at Hoyt, not far from Nevins or Borough Hall either)
–Huge store and generally pretty empty, especially when you compare to the chaos of Herald square Macy’s!
–I’ve found some great deals on the sale racks (items seem less picked through then other Macy’s)
–The home section seems very well done and to have a diverse selection of goods… might be less stressful to do a wedding registry here as opposed to the Herald Sq location?
–Assuming you can find someone to check you out, you can be in and out fairly quickly with minimal stress.
–has some pretty cool historical components that I imagine were original to this location.:elevators and clocks look decades old, revolving doors as well.
Cons:
–Disorganized racks in most departments
–Most of the staff is not very welcoming or willing to assist (I’ve been sent back and forth from register to register in the jewelry department with each employee saying it was the others responsibility to help me with a return!)
–Store is kind of dated and in need of a facelift. Lights seem too dim and there are very obvious signs of wear and tear all over the place (peeling tiles, broken escalators, etc)
–Closes early (as do many stores on this street), compared to many other Macy’s location in/​out of the city.

This Macy’s is shoddy, this store is historical and sits on the site of what originally once was Abraham & Strauss Department Store. The presentation does nothing to compliment that history other than a few black and white pictures, here and there. Today the clothes on the 3^rd floor women’s section looks as if they are hanging onto the hangers haphazardly for dear life (literally), the escalator was out for the count, and pieces of the hard wood floors were missing like some weird jig saw puzzle. I love the experience of shopping in a wistfully decorative and animated setting, I can’t get this in this Macy’s. The presentation lacks the ambience of the flagship store in Herald Square. Once you go to 34^th Street everything else fails miserably in comparison, however the customer service reps are courteous and upbeat. Brooklyn is on the come up, Macy’s needs to jump on board.
The MAC counter gives the first floor life with hip music and animated sales people, but I’d rather take the A train to Herald Square.
I gave it three stars because I found something nice, at a discounted sale price, and the service was fast and friendly.
Yawn.

Wow, this place is shabbyNOTchic unreal. I can’t believe it’s a Macy’s, not that Macy’s is exactly chic, but usually they put on a good show.
Long story short, my husband needed a few pairs of cheap jeans and instead of jumping on the subway to endure the agony and the ecstasy known as ‘Herald Square’ we decided simply to walk 15 minutes to the Fulton Mall Macy’s.
The first thing you notice about the store upon entrance is the eery silence in the air (no music or anything on the speakers), and the utter grimy-​ness of the place.
We browsed peacefully for a few minutes, but the moment we moved towards a fitting room we were assailed by the vipers known as salespeople clearly hungry to make their commission. I was determined to be pleasant to everyone as I can’t imagine having to work in this place. (Depressing).
I entered a fitting room that was a disgusting, worn down bed bug palace, with sketchy characters coming and going.
We grabbed whatever fit my husband and left. I could not wait to get out of there. It’s rather sad to see a so called medium-​upmarket store in severe tatters. Did I wander into Conway by mistake?! What makes all of this disarray worse was the shiny new Nordstrom Rack across the street. You would think Macy’s would make an effort to pick up their game. However, it seems like they are writing this store off.

«No, I don’t want to go shopping…» –Said no women ever!
This shopping center is a great choice for those who are looking for something different… the way the whole shopping center is segmented is way different… way less shoppers compare the other Macy located in NYC… there are a lot of restaurants and coffee shops located around the area… enjoy and have a lovely day guys!

I don’t know but for a Macy’s I found it a tad too disorganised and uninvitingl. I expected the crowds but the feel was just off (for a so called high-​end store).
Oh my do they work on commission? They be begging you to take a wiff-​waff of their scents right?!
I didn’t, couldn’t stay long because it was just too jumbled. Felt more like a rush (to put) together fleamarket.
I’ll try to go back when the holiday rush is over to get a better feel of things there.
The End

My review is based purely on customer service. If you’re looking for a review about store layout, inventory or messiness, please skip over this one.
I have visited this Macy’s several times, and it really is a hidden gem if you know what you’re looking for or have taken advantage of the wonderful Store Pickup option on the website. My experience yesterday in particular was great (which is what I’m going to write about) but in the past I’ve had equally pleasant interactions.
On Cyber Monday (shudder) I picked out some items on the site for store pickup, so I got the online price but didn’t have to worry about shipping. This is a great thing. I can’t say what I ordered because the Christmas giftee might be reading, but it was items from multiple departments. I got an email the next day saying my order was ready for pickup, but one of the items had sold out in the meantime. Oh no! However, they didn’t charge me for it and so I figured I’d go to the store to pick out something similar.
Despite the huge leak in the roof on the first floor of the men’s store that the staff was dealing with, they were extremely helpful. I found a similar item to the one that was out of stock and they happily adjusted the price to honor the Cyber Monday deal I had gotten. The Store Pickup desk is on the second floor and the customer service there was amazing as well (they even asked me if I wanted a paper bag in addition to my plastic bag. I did, thanks!). Finally, when I stopped by another cashier to see if I could pick up some giftboxes, they had a full stock and it was a smooth process. I was in and out of the store in less than 20 minutes, and that included a brief detour to check out the shoe department.
Every staff member I’ve encountered here has been helpful and friendly, and I’ve never felt like they were trying to brush me aside so they could return to a compelling game of 2048 on their phones. I know things get a little crazier as we get towards Christmas, so I was pleasantly surprised to receive the same level of attention and courtesy as I do during less hectic times of the year.