P & P Laundromat Dry Cleaners

This is the cleanest laundromat I’ve been to in this neighborhood. There are nice folding tables and carts for your clothes. There are different sized washing machines (small $ 2.25, large $ 3.75) and plenty of dryers ($.25 for 7 minutes).
It’s a little more expensive than the other one I’ve been to but the fact that it is a bit cleaner is more important to me. It’s quiet and comfortable to wait in while your clothes are being washed. It was not too busy; I didn’t have to wait for a machine but there are only a few small machines so I used a larger one even though I could have fit everything in the smaller size.

I’m baffled at how there are good reviews on this place… really baffled. It took me 13 days (yes 1 day less than 2 WEEKS) to get back 2 dress shirts and a dress pant washed and ironed. The worst part is they blamed the delay on the dry cleaners in which they outsource their work to. When i went to get my clothes an African American lady said «it’s not here. I’ll have the owner call you). 2 more days pass and no call. I go again and that’s when they blame it on the other dry cleaners (literally their reason was «the dry cleaners hasn’t brought your stuff back. we’ve decided to no longer do business with them. come back tomorrow we’ll get it from them later today») I go the next day and they give me the other dry cleaners address and say «go to them, they have it» I go to the other dry cleaners and they have 2 of my 3 articles of clothing. I go back to P&P to see if they have my shirt that’s missing and long behold, it shows up! The worst part is that they didn’t even look for the shirt. The lady opens the door and says «go, look there and see if you find it») The shirt was wrinkled and needed to be ironed again but obviously I wasn’t going to ask them to do it over. 2 weeks to wash and iron 3 articles of clothing is absurd. To compare, I dropped off 2 shirts and another dress pants at another dry cleaners and I go back my clothes literally the NEXT DAY. 2 shirts and a pant should not take more than 2 days and if there is an issue w/​the order, the blame shouldn’t be brought on the other dry cleaners. If i approach P&P and P&P decides to outsource the work, why do I care about the other folks? I dropped it off to P&P, I’m supposed to deal w/​P&P not the others. P&P could have easily took responsibility and said «hey, we don’t actually do the dry cleaning. We outsource the work and currently we’re having issues with the other company. We should have your things by x date» NOT «yeah the other dry cleaners hasn’t brought it back to us. Yeah, idk what they’re doing we call them and they don’t pick up. we’re no longer doing business with them. here is their address, see if they’ll give it to you»
By far the WORST CUSTOMER EXPERIENCE. I’m not sure about their laundromat business and using their machines but I would never ever recommend their dry cleaning business to anyone. I work across the street so I thought it would be perfect if I started going to them. That was a learning experience.

Nicest people ever. They remember your name and get the job done so quickly! The place is hardly ever crowded.

Do not go here for dry cleaning or customer service. They took 2 days longer than they said to have my coat ready, charged me $ 14.00 instead of $ 12.00 because my coat was longer than normal coats (???). AND THEN my coat was no cleaner and had a new ripped seam. I refused to pay and just wanted my coat back, to which the lady working put her boss on the phone who called my claims bullshit. I walked out with my coat and will never go back.
Also while I was waiting to get my coat a girl in front of me had a $ 500 winter blanket ruined.

DO NOT GO HERE! At least not if you want your clothes to be repaired, cleaned, and not least be treated with respect. I would give 0 stars if I could! I’ve never met any merchants less trustworthy! And so rude! Save your clothes for decent local business that deserve your support!

I put my bras in a bra bag and the people here took them out and of course, each one were ruined. They took no responsibility. Aside from that, the quality of clean is poor. Wouldn’t recommend it.

Clean and less populated than the south second and Bedford alternative. The dry cleaning is at an extremely reasonable cost. I approve! ;)

[Note: I’ve never had my laundry done here. Just dry cleaning and alteration.]
For all the negatives of this place, I think the positives far outweigh them. Yes, they don’t deliver which is a bougie complaint, but a complaint none the less. Yes, it’s CASH ONLY, so if you forgot to stop at the Chase ATM, you’re SOL. Yes, they seem kind of finicky about the tickets, but it’s really for your benefit. And let’s face it… before technology took over, this is how things were done. And yes, they take an ungodly amount of time to clean and fix things. You need a coat dry cleaned and ready in 24 hours, don’t come here.
BUT, they are good at what they do. I’ve brought several items that needed mending, and they have fixed them to near perfection. Tears or rips in clothes, come here. They will get it done. Hell, I have to take my coat in to get mended… but the only reason I haven’t yet is because this polar vortex biznass just won’t go away.
Bonus, you can post up at South 4^th if you dooo end up doing your laundry!

Zero stars if possible. P&P demonstrated themselves to be appallingly incompetent and discourteous, unable to fulfill their promised completion time on the day of NEW YEAR’S EVE, having an attitude about it, and refusing accountability. The employee told me when I dropped off my bag and blanket at 10am that the laundry would be ready «today,» but at 6pm when I arrived to pick up my laundry the blanket was hung over a rack, «still drying.» The employee who talked to me at 6pm refused to take responsibility even in the form of a measly apology, immaturely claiming it was another employee who did the laundry, when I said it is unacceptable for me to go to bed cold, without a blanket, tonight. She went so far as to deny that the other employee had told me that the laundry would be ready for pick-​up during the day.
I have patronized Bubbleworks in Prospect Heights several times and laundromats elsewhere in Brooklyn and never encountered such rude customer service and silly attempts to skirt responsibility. I had to return to P&P an hour later (fortunately not interfering with my New Year’s Eve plans, but still!!!) to pick up my laundry and I told the employee they have just lost my business and the potential business of my new roommate, as well as anyone who asks me for a laundromat recommendation. When I returned I spoke with another employee (a male who supposedly had more decision-​making power) who said I «should have told the lady that the cover on the comforter had to be removed.» In effect he blamed me for her incompetence. I could scarcely believe my ears, thinking I had misheard him, and asked him if he was actually suggesting the delay was my fault. YES. I answered in a diplomatic tone that I understand people make mistakes, and that in this case apparently expecting professionals to take responsibility for them is expecting too much. I gave him multiple chances at making amends and he stupidly refused each chance.
P&P refused to under-​compensate me with a discount for the inconvenience they caused. I required no special laundry needs; P&P proved themselves incapable both of cleaning and drying plain laundry on time and treating a first-​time customer with respect. I’m pretty reserved and calm, and I had to raise my voice with this employee and left telling her not to shout in my face. Finally, their drop-​off is relatively pricey for the area and they charge $ 2 on top of the total weight price for a blanket.

If I could give this place zero stars i would. They’ve ruined quite a few of my clothes with the drop off service, so I stopped using it and just came in to do my own laundry. This time, after doing my own laundry I came home and my entire load of white clothes had massive black grease stains from their washers. The managers there don’t seem to care, so it’s a waste to even complain. If you care at all about keeping your clothes, stay far away from this place! It’s horrible.

I recently moved here from the UES and was glad there was a wash and fold place nearby. When I went in no one seemed to want to help me, and when i finally did get someone’s attention, they told me same day service wasn’t available (fine, they have other people in there, I’ll let it slide) when I picked my laundry up, I found that my clothes had been left in the dryer for HOURS and were wrinkled beyond an irons help (and why would I pay to have someone else do it if I’d have to go back and iron or steam out everything?), had be carelessly thrown into my laundry bags (everywhere else I’ve EVER used in NYC, Philly, Podunk PA and Jersey, has given my clothing back in a militaristically well folded, shrink wrapped cube) AND they lost half of my underwear as well as my FAVORITE jeans! All in all, I paid $ 50 to lose a pair of $ 150 jeans, at least 5 pairs of $ 18 underwear (kinda my fault for spending that much) and have to re-​do more than half of my laundry solely based upon wrinkle content. If you go here, just bite the bullet and do it yourself. I, however, will not be giving them a dime more!

I just moved into a building two doors down from this laundromat and was psyched when I discovered I could drop off my laundry so close. The first time I dropped off my laundry there it seemed fine, although they did not fold things as neatly as my old laundromat in the East Village. Little by little, I started to realize that they were losing my things. i went back to ask them about it and they said there was nothing they could do. Then, my light colored garments and those of my roommates on two separate occasions, despite paying an extra $ 2 to separate darks and lights, was covered with splotches! I mean big dark circles. They ruined one of my favorite work out shirts. I intend to go back and tell them about it, but their huge sign at the front desk that says no refunds doesn’t inspire confidence. Bottom line: if you want all your clothes to come back to you the way you dropped them off, go elsewhere. There are a couple other drop off laundromats in the area that I will try out next time I do my laundry. This place consistently disappointed me, over the course of 4 or 5 visits.

The dry cleaning service is fine although admittedly they send it out to be done elsewhere. The machines are OK, and there are plenty of them but their hours suck. Closing at 9:30 on a weeknight in a residential neighborhood?

I would give them ZERO stars if I could.
They completely ruined an entire load of laundry. We picked up our laundry and happened to open it to put the detergent back in (which they didn’t even bother to use because it smells like something perfumed) and noticed that there were purple streaks ALL OVER EVERYTHING. They folded all the clothes like that and were not even going to bother telling us. The woman called the manager and he said to leave the bag and he would take a look at it. The next day he told us he «found crayons» in our bag and he left them on top of our bag. Basically he told us that it was our fault. These alleged crayons that he found were black and green (NOT PURPLE) and are a brand that I have never even heard of. I am sure that these were not in our clothes pockets. WHAT A DISASTER and WHAT JERKS!

decent drop off service for 80cents a pound, $ 8 minimum. after a year of drop offs, they have yet to loose a garment on me or shrink anything too badly. once, i had left six dollars in my pants pockets and instead of stealing the cash, they stuck a post it note with my name on it to the wad and put it back in my laundry bag! also of note on the drycleaning front: their name is a bit misleading, as they don’t do their dry cleaning on site.

Do NOT loose your dry cleaning ticket. These bitches have NO mercy!
On the other hand they do a great job with the fluff and fold service however, your clothes aren’t wrapped in the nice blue paper with twine or even the nice see-​through bags. That kinda ruins my delusion of grandeur which happens to actually just be extreme laziness.