Sleepy’s

Fantastic customer service. Very caring about what will be the best fit for you in particular. Ted took the time to show us several different mattresses and explain them and was very attentive! Very happy with my mattress

I recently bought a mattress and bed from Sleepy’s in Greenpoint, Brooklyn. Stuart, the salesman, was courteous, knowledgeable and patient. The delivery men were polite and efficient. Overall, I’d happily recommend Sleepy’s in Greenpoint. Be sure to ask for Stuart! :)

In New York you come to expect the worst possible experience shopping and purchasing anything… No accommodations, no help, no patience, etc. I expected a shit show with the process of selecting and receiving a mattress, but every aspect of my experience with Sleepy’s Greenpoint has been extremely positive.
The saleswoman, Ivory, took me through a comfort test in the store. She was not pushy or overbearing. They were happy to reschedule my delivery when I needed to.
They had an issue with their truck breaking down and couldn’t deliver, but rescheduled for the soonest window afterwards, and chopped the cost of an accessory off my receipt. Delivery was ridiculously fast and efficient.
Overall I SO recommend working with this company and this store’s team in particular. I could not be happier with my experience.

Salesman was very nice, helpful and patient with our questions and concerns. Showed us around and let us rest on various beds. Very informative with all product lines.

Just bought a BeautyRest mattress at Sleepy’s in Greenpoint and Stuart helped us. He engaged us for well over an hour with a million questions and my 2 children trying out every mattress in the store. Stuart has the patience of a saint and is very knowledgeable about all the mattress’ they sell.
We were able to have our new mattress delivered in a day! Would definitely recommend Stuart as a sales person and Sleepy’s for their great customer service.

We went looking for a mattress and the Store Manager Dee Dee was incredible. We really didn’t now what we wanted and she made us feel so welcomed and comfortable. She was so knowledgable and wanted to help us in every way. I highly recommend her she gave us such a great deal we couldn’t resist!!!

Go see Dee Dee in Sleepy’s Greenpoint! She is extremely knowledgable about the products in the store and very helpful and friendly! We weren’t shopping for a mattress but they have a large selection of tempurpedic pillows and I bought an awesome set of 100% cotton sheets for a great price. Highly recommend!

I can’t say enough good things. I came in with a lot of questions and stipulations and Dee Dee was able to get me exactly what I was looking for a reasonable price. I would recommend this location to anyone that asks! Great work from a great company.

Needed a mattress to be delivered next day and Dee Dee was a saint. She helped pick out the perfect mattress and then worked to ensure it would be delivered on time after there was difficulty with the movers. I would recommend this place to any of my friends, and Dee Dee’s kindness and knowledge was so helpful.

I can’t say enough great things about Dee Dee at the Greenpoint Sleepy’s at 759 Manhattan Ave. I foolishly ordered a «firm» mattress online from 1−800-MATTRESS (which has now been merged with Sleepy’s) and knew I hated it on the first night. It was not firm at all, not by my standards! After making some phone calls, I realized how close the Greenpoint Sleepy’s was to my new apartment, so I popped in and told Dee Dee my complicated, confusing predicament. She helped me SOOO very much!!! Upon trying ALL OF the firm mattresses on display, and not liking any single one of them, Dee Dee finally pulled out a cheaper foam mattress from the bottom of a trundle style bed. I ended up loving this cheap thing, it was firm and no weird foam or pillow top mushiness, but I needed to make an even exchange and this mattress/​box spring combo was less than half the price of the one I had purchased online. After some creative deliberation, I decided to upgrade to a Queen size (from a Full size) and get a platform, which was also on sale for Memorial Day. Dee Dee also helped me find some amazing pillows to tack on to reach my even exchange. So I went from a measly mushy Full Mattress and Box Spring to a dazzling Queen set with a beautiful platform and some life changing pillows!
Dee Dee was incredibly patient and helpful, and not pushy for a second! She was super informative and supportive, and gave me all the time in the world to figure out my final choices. I can’t recommend this place enough, and I am so grateful for their flexible return policy and customer support! Moral of the story, if you are going to buy a mattress online, just go to the Greenpoint Sleepy’s instead, and ask for Dee Dee!

Been in need of a mattress for a while. Got to Sleepy’s and was greeted by Stu, a nice sales associate who was extremely knowledgeable of bedding and sleeping styles. He was able to introduce me to a number of beds around my price range of varying styles and firmness. I also tried some great pillows and found a nice bed frame with extra storage. All in all I was able to get a great bedroom set and Stu went above and beyond to make sure I was satisfied. Highly recommend buying your next bed here! Ask for Stu!

Positives: The people in the store were helpful and attentive, and helped me find a good mattress.
Negatives: There was a sleazy vibe about the way the person (Stuart) was trying to make the sale.
First, despite the fact that I went in and said specifically that I was on a budget, he did not start out by showing me the cheapest mattresses in the store. Instead, he directed me toward a fairly expensive mattress and then kept going down in price as I expressed doubts. He was clearly trying to make the cheaper mattresses seem poor by comparison, and trying to take me for every cent I was willing to pay.
Then, when I’d decided on a bed, he immediately launched into «fitting» me for a pillow. I said that I was fine in the pillow department. He pushed. I said that, again, my pillows were really fine. Once I’d established that I was not going to buy an overpriced pillow, he moved onto showing me overpriced mattress protectors. I said that I needed to think about it and would probably make a decision when I picked up my mattress. He pushed. I repeated that I needed time to think about it.
Then, when I had buyer’s remorse immediately upon returning home and called to cancel the order, I got the runaround. I had to call three different times to cancel the order, during which Stuart did his very best to derail me and push me into the purchase (e.g., «I want to cancel my order. I need some time to think about it, because it’s very expensive.» «Oh, so you want me to switch the order to the cheaper mattress?» No, I just specifically said cancel.) After the third call, he said that he would do it. I discovered several days later that he had not canceled the order after all, and sent a very irate complaint in.
I immediately received a phone call from a woman who seems to be higher up in the company than Stuart. She was very apologetic and offered to help me if I still wanted to purchase from Sleepys, without being pushy — she simply gave me her phone number and email and said that if I changed my mind to contact her.
The phone call made me feel a bit better about the company, but no better about the Greenpoint showroom. If you go in, try out some mattresses but don’t let them talk you into the sale. Go home and think about it. If you go back, be prepared to haggle. Tell them that you like it, but your budget was half or ³⁄₅ the cost. They’ll probably knock down the price to make the sale.

My boyfriend and I recently just moved in together. We were a bit skeptical about coming to this Sleepy’s because it wasn’t listed as a showroom on their website. With that being said, I was completely blown away with the customer service here.
My boyfriend and I were extremely lucky in having Ricardo as our Mattress Professional. From the moment we walked in we had his undivided attention. Coming in, my boyfriend and I did not know anything about mattresses. We had so many questions and he answered each and every question we had for him and more. He didn’t force anything that we didn’t want upon us and I respected that so much from him. He made us feel so comfortable and was very patient with us while we tried every bed. He encouraged us to lay down and really get a feel for the mattresses and didn’t rush us not once to get up.
I really feel like I got the best service ever from Ricardo. I will be recommending this Sleepy’s to all of my friends and I will make sure Ricardo is there to help them choose their new mattress. He truly cares about his work and is really a great Mattress Professional.

My Husband and I recently purchased a bed from this location. Generally we are the type to buy things online, but when it came to a mattress, we wanted to try the product before buying. We had done some research, and kinda knew what we wanted, and the associated price ranges.
When we visited the location it was pretty close to closing time, due to us getting off work late, so we we had limited expectations. We were pleasantly surprised at how attentive the sales associate was. Stuart not only showed us what we had in mind, but was also knowledgable enough to make some recommendations just based on our discussions of sleep habits.
Ultimately not only did we find a great mattress, which was delivered promptly, but Stuart also worked within our budget and gave us a great deal!
We would definitely recommend Sleepy’s and this location in particular, to anyone looking for a great bed at a great price.

My wife and I have really had a terrific sales experience with Sleepys.
She had purchased her Simmons mattress 4 years ago from a Sleepy’s in Manhattan which we kept when we moved in together. Unfortunately it was a bit saggy in the middle and we weren’t getting a good nights sleep so we decided to replace. Sleepy’s in Greenpoint was very convenient for us so we headed over.
The initial sales experience was fine. Grace (our salesperson) was friendly and knowledgeable and not pushy at all. We picked out a Stearns and Foster. During the course of the sale, Grace asked us what was wrong with our existing mattress and we told her of the sagging. After she learned that we had bought it from a Sleepy’s, she told us about their 10 year warranty. She counseled us to wait to buy our mattress and see if we could get at least a partial discount.
We called Sleepy’s customer service to set up a bed inspection and were extremely happy to learn that Sleepy’s was going to give us full credit to buy our new mattress.
Grace took the time and saved us a ton of money.
Unfortunately the mattress we picked turned out to be way too firm, but our love this store only grew when both Grace and her weekend cohort Stuart were really committed to getting us the right mattress using Sleepy’s 3 week comfort guarantee.
Our new mattress is on the way.
This really is one of the best sales experiences I’ve had, and these guys are super committed to your satisfaction.
Very strong recommend.

Terrible. First they told us we had to buy a mattress cover in order to get the mattress insurance but did not tell us we had any choice in the matter. After sleeping on the bed one night and sweating the whole way through, I called to ask about it and discovered they had sold me an expensive (and HORRIBLE) cover when I could have had a cheaper cotton one. When I brought it back to exchange it, they would not take it because I did not have the original plastic bag it came in –well that is because their delivery guys put the mattress cover on for us and took the trash away. Grace basically told me I was lying about this. Outrageous.

My boyfriend and I needed to buy a bed, amongst other things, in the three days I was in town over the weekend and since Sleepy’s was down the street, of course we decided to go there first.
The store was completely empty so we had the full attention of the sales lady. She had us lie on a test bed to diagnose what sort of mattress we needed and had us try out a variety before we found one we both liked a lot. She offered us next day delivery and even a bit of a deal, which was great since the mattress was already on sale.
The delivery guys came early in their four-​hour delivery window, but unfortunately, couldn’t get the box spring around the corner to fit into the apartment! I went back to the store to see the same lady in a still empty store, and she set me up with a split box spring that will fit for only a $ 70 fee to have it delivered again.
Nothing totally amazing about this experience, but I enjoyed the service and the attitude to try and help us out in any way the salesperson could. The 20 year guarantee on the bed isn’t too shabby either.

I guess 2.5 stars would be more accurate. Customer service was OK, but very scripted. Prices are high (hey, someone has to pay for that fancy jingle and all of the ad time), and I kind of felt like I was buying a car with their negotiating style. In the end, the salesperson gave us a fair price for a mattress that we later read some not-​so-​good reviews on (kingsdown), so we passed on the purchase. We ended up buying from a new place that just opened up on Meeker (near Leonard st). The guy that runs it is a local guy, lived in the neighborhood for years. He gave us a very good deal and was friendly to deal with.