Sprint Store

Be aware, soft spoken Duane will charm the hell out of you. He will sell you plans and tell you not to worry, i will see the charges on the first bill but will adjust on the 2^nd bill.
He sold me 2 phones telling me the 2^nd is free. I received an email from sprint with charges for the 2^nd phone. I called sprint explained the situation and received a credit.
He also said that sprint will pay for the balance owed on the old phone just for switching carriers. Despite my phone having a Crack on the screen.
I walked out with 2 new phones and left my old phone with him. He said when you get the last bill from my previous carrier I should bring it in and sprint will send me a an Amex card for the total balance of the phone.
Once I received my final bill I went back.
He emailed my balance/​bill to sprint credit. A day later sprint credit emailed back saying that it cannot be processed until the store provides them with a serial# of the phone in his possession. He ignored their email after a few days I replied to the email asking him to respond so I can get my credit. He of course ignored that as well.
I walked into the store asking him why isn’t he responding to sprint credit. He asks me with his soft charm, oh do you still have the phone! I’m like I gave it to you. He says oh yes right but you won’t be getting a credit because the phone has a scratch.
I told him why did you tell me that I’ll be getting the credit prior to switching over knowing it had a Crack on the screen. He denied ever saying it. Little did he know that my proof is that he emailed my balance to the credit depth. Duh! He kept on saying I can return the phones if I want and go back to my old carrier. Knowing full well the 30 day return policy had already passed.
I called sprint and they looked up my case and found the rep who had sent out the email asking for Duane to email the serial#. I explained my situation saying that it’s obvious he lied to me just to make a sale. He even emailed sprint credit about my remainder balance. They right away realized he lied to me. The rep said that she will approve to pay off the balance.
Don’t be fooled by his soft spoken charm.

They need to fire everyone here n get an entire new staff. This place is empty and everyone just chillin n as ppl come in you dnt knw where to sign in or nothing, everyone looking at one another like fucking dummies including the damn employees. Fuck fuck fuck all i want to do is give this damn old phone back to them.

Would give 0 stars if I could. Possibly the worst Sprint store there is around here. The only reason I came here because my mom has been having trouble with her phone and she’s called customer service, gone to the same Sprint store we got it, and even went all the way to Broadway to the Galaxy studio. We bought her s6 edge at the Bay Ridge store about a month ago and we went a couple weeks ago to ask for a solution & the store was temporarily closed due to «flooding» and had been moved to the Kings Plaza location, we came in asking to see what we could do, if we could possibly get a new phone and since my mom speaks spanish we ask if there’s somebody who speaks spanish, if not I usually translate. We asked a guy that greeted us and he pointed to another woman, my mom told her about her problem in spanish. Usually if you ask for someone that speaks your preferred language they reply in THAT language no? This lady was nodding as my mom told her story and replied in english to everything. My mom ain’t that dumb to not understand she understood everything, now the problem is that everything that came out her mouth was with such attitude. We told her the Bay Ridge store was closed and she looked at us like we were stupid. Then she’s there saying «call customer service, we have no technicians» when my mom asked where to call she just rudely said «*3 «.
We would never recommend Sprint to anyone for this much money, just switch to Verizon they have way better signal than Sprint.

These people they do not care about the customer bad service you Waite for ever in tell they talk to you and they will tell you to wait agin bad service bad service worst store

worst sprint store in existence!!! i purchased a phone for my mother online as an upgrade and when she went to pick it up, she was told by the 3 idiots that work there that they didn’t have the phone in stock. after i spent 30 minutes speaking to order support, i was told to send her back to the store to pick it up. when she got there they tried to tell her that she asked for the wrong phone, not true! she gave them the order number, which they looked up, so they said! just because you’re used to people asking for the newest phone out there, doesn’t mean everyone is, maybe they should learn how to listen, before they treat people like crap! makes me want to change my carrier, do not go to this store!!!

These guys take forever to get your phone fixed. I walked in here because I was told I needed to go to an authorized dealer and they were the only ones that can help me with my HTC Evo. I ended up having to leave the phone overnight and then on top of things I was told I needed to still pay even tho I have insurance and service repair on my phone. Worst service ever!