US Post Office

This post office refuses to give receipts and tracking numbers on their packages. The people working there were also very rude. I recommend going to a different post office in the area. This post office is very sketchy.

You gotta be kidding me… so I track a package I sent to a business and the status claims that they attempted a delivery (supposedly) at 6:15 on a Sunday morning?! I call bullshit.
You makin’ tha Bronx look soft, dawg!!!
WWBDKD?
#whatwouldbigdaddykanedo

This location is HORRIBLE. I tried calling for about three hours and the phone is busy. I’m unable to track my packages and these packages are 2 days late and I desperately need it for medical reasons. This is very unconvenience and I don’t recommend this place at all. The workers also rude when I went here several times.

Phone constantly busy believe it is off the hook
Supposed to deliver held mail and did not show up
cannot reach them because the line is always busy.

AWFUL. On multiple occasions the mail carrier has left a «Sorry We Missed You!» notice in my mailbox without attempting to deliver the package AT ALL.
I got a notice today. I was home all day, and they did not ring the doorbell.
Like others mentioned, you get busy signals if you try to call the post office.
This is worse than the Bushwick post office.

I will begin by stating that I would much rather use this post office branch than any of the ones by my job in Brooklyn Heights. So even though the reviews for this place are atrocious, my experience here dictates otherwise. If you want insanely rude and incompetent service, Brooklyn Heights takes the cake. This branch is my preferred option based on face-​to-​face service alone. And I find it very pleasant all the time. The ladies here have been extremely helpful in answering my at-​times annoying questions. They do not have attitude problems.
Without a doubt, I have noticed that this place is understaffed. No idea why that is. This is another one of those government jobs with union protection so I don’t expect swift improvement overnight. So for the time being, I recommend that everyone using this branch to do unto others as you would like them do unto you.

THE WORST post office i have ever been to. It was a comedy act. How lazy can 2 people sitting behind desks be. I had the wrong envelope and like 5times these stupid women tried to act like it was me who had some sort of intellectual issue. Um honey you barely speak english. It is pronounced LETTER not letta… and last time i checked sucking your teeth is the result of bad hygene and not brushing your teeth enough. Seriously bad attitudes and bad manors. Disgusting low class cival servents at their best. Too bad you get paid no matter what becuase your attitude alone is enough not to get you hired anywhere. They were slow, yelling. I could not even believe it. Get a reality check our taxes pay your salary. I highly recommend retraining here and maybe hire people who aren’t miserable witches who actually want to work.

Package pickup here is the slowest of any NYC post office I’ve ever been to. 20+ minutes of waiting in line on a good day. When they lose a package the manager is obtuse and completely unsympathetic. No one takes responsibility for their job here.

Everyone: please go to
to lodge a complaint against this place. Read more below…
This post office is NOT DOING ITS JOB. They never delivered my package after two redelivery requests, the second of which I made by calling USPS directly. (As other reviewers have noted, it’s impossible to get through to this branch – there’s always a busy signal.) I actually received a call from the post office after I made the second redelivery request, which I found encouraging! He told me they were going to deliver my package the next day; he just wanted to confirm my address.
That day came and went. No package.
So finally, today, I walked to the post office, and yes, my package was there, undelivered. Also: another woman was there who’d had the same thing happen – redelivery request, with no delivery at all.
I saw the man who’d called me (I think he’s the supervisor there), and he said he gave the package to the carrier, but the carrier must’ve never delivered it. I asked for the carrier’s name, and he said «of course he didn’t give me his name.» Apparently they have lots of problems with the carriers, he said.
If people aren’t doing their jobs, they shouldn’t work there. There are plenty of other people who are out of work and would be happy to take over.
I just got off the phone with USPS customer service (you can call them at 1−800−275−8777 to file a complaint). The man told me it is that supervisor’s job to ensure the carriers do their work. (As a side note: for a while I received everyone’s mail in my apartment building in my mailbox. I’m apt 1, so the carrier must’ve just found it easier to lump everything together. I complained about this, too, and luckily, things seem to have been resolved.)
I’ve lodged a formal complaint against this post office branch and the supervisor. The USPS customer service rep told me they’ll investigate to see what happened with the package and what’s going on there. Obviously, I’m not holding my breath.
There’s gotta be something more we can do here. There is a post office consumer affairs investigatory commission:
. (See too
)
I encourage everyone with issues to let these people know. I’m going to direct my complaint there as well. Apparently if they receive enough complaints, a formal investigation will happen.
Mail is not being delivered. This is criminal.

This is the worst post office ever. I’m so glad for the one person who has had a positive experience here. I have never been rude to the workers at this post office, but the service still blows. One time, a woman even walked out in the middle of her shift! The line had about 25 people and only one person was working at the window. There was a separate pick up line, which I was standing in. The manager came out and said that they were closing the pick up line so we had to move to the regular line… great, 25 minutes wasted. Oh, they also had a separate passport window, which ONLY took passport people, like ²⁄₃₀ people at this point. The one woman taking normal customers was in a terrible mood, clearly, there were too many people. An old woman with a cane came in and asked how long myself and those in front of me had been waiting. «45 minutes.» She said she would handle it. She approached the window and kindly asked the woman if there was anyone who could come out and help her, and the woman was SO SO rude back to this nice old lady. She proceeded to say there was no one, the old woman asked why not, if they were on lunch or something, and the woman, at 4PM, just said, «guess what? I’M TAKING ANOTHER LUNCH NOW!!!» and slammed her service window down! We had to wait 15 minutes for another person to come help us! THIS IS THE MAIN POST OFFICE FOR THE SURROUNDING 4 – 5 ZIP CODES. WTF ARE YOU DOING. It would also be nice if they could answer the phone, I always get a busy signal when I call. Just terrible here, go to 9^th street if you can. Save yourself the agony.

Worst experience ever.
There wasn’t many people on the line, but when I get to the customer service this woman appear, almost yelling at me, and complaining loud about what I was asking. Yeap, just a couple of stamps and envelopes. I couldn’t even explain what I needed, I ended up buying twice what I need…
I should had received a package a couple of weeks ago, they didn’t left any notice, and when I checked online the status, it says they left a notice, not true, and that the package is in the post office, not true again. where is my package?

Unbelievably rude, impatient and unkind customer service. They mistook my apartment building for a business, so instead of ringing my buzzer, claimed that the business was closed and did not deliver my package.
Over the course of the next two weeks I attempted having the package redelivered. They never came again — never even left a notice — and my tracking was never updated.
I called customer service multiple times only to get a busy signal, and EVERY SINGLE TIME I got through they were extremely rude and unhelpful. So not only are they unable to deliver packages (though UPS and Fedex have no problem at all), they really don’t care about you.
When I asked for a refund, they told me to file a claim online, which will take up to 30 days to process. Absolutely ridiculous. The customer service person literally said, «Good luck with that». If you live in Sunset Park like I do, you feel the pain — this branch sucks, pay for UPS or Fedex, and never try to speak with them. They’re awful.

I agree that a stamp machine would be great, and that yes, this place can get crowded at times, however– when I do get to the window, the employees here have been nothing but polite and efficient. They pick up the phone when I call trying to track down a package that I know must be there (even though my mail carrier again seemed to forget the «sorry we missed you! notice at my door). And once, they’ve even contacted a mail carrier that was out on his truck with my package to make sure that he knows he still has it (apparently he didn’t know he’s been driving around with it!) and to leave it at my door.
Surprised at the amount of people saying the people here are rude– bottom line is if you’re nice to the workers here, they are nice back. This is Brooklyn, if you’re going to be b***h or an a**hole then don’t expect them to roll over and take it.

There’s always a line, as they closed the package pickup window and you have to wait with everyone mailing stuff. There’s no machine to buy stamps, so you have to wait in the line. Terrible.

While I belonged to this post office my mail was constantly lost and mail that belonged to others was left in my mailbox. I moved and completed address change request on line, received a confirmation and some of my mail was forwarded but not all. A month later, there is still mail going to the old address (letters and other mail that is eligible for the forwarding service). I just called and spoke with «Connie», explained the situation very calmly and I must say she was quiet rude!

I’d give them no stars if I could. I have had it with this post office. It’s so infuriating when you order things to be delivered but the postal workers don’t even attempt to deliver your packages. I always have to go pick up my boxes there and last time they sent back my package without any notice even though I am home pretty much all of the time (very pregnant). The post office worker (whomever they are) that does the deliveries doesn’t even try to deliver anything of mine and on the notices it always says that they tried to deliver at 9am. I know they are lying because i hear the post office workers downstairs sometimes and they always are putting mail in the mailboxes in the AFTERNOON. Then I just found out that some of my friends that I sent custom baby shower invites to never received theirs in the mail. WTF? My hubby went to the post office and had the post office worker do the postage and sent the invites out. I can’t wait until I move away from this god awful neighborhood post office. I especially can’t wait until the privatize post offices. Then maybe we the people can have decent service from people that can actually understand and speak f*****g English, and actually do their job. It’s not rocket science. How hard could it be working at a post office? Monkeys in uniform would be way better. Much smarter too.

Another crazy operation. More than three times in the last two years, they returned certified documents and packages before they even attempted to notify me of them, let alone attempting delivery. When I tried to speak to people on the phone to inquire on them, most of the workers at the end of the line were thoroughly unfit to communicate with: some don’t understand English at all, and the rest have too bad elocution and diction for me to understand. Then the question is why pick up the phone: they have no better person to be there. They are easily agitated when I ask them again and again what they’re saying and give me false info about their ‘non delivery/​non notice/​just returning to the senders’ policy. Or they forged my sign and dumped my package wherever they pleased in my building in the past as well. Their performance is so irregular, unreliable and poor that I feel like crying whenever I have another material involving this site.

I went on a Friday afternoon, and I only waited 10 minutes on line. To me that’s mind blowing cause most post office I go to are slow as molasses. But to me this one takes the cake for fast service.