US Post Office

Everything all the other reviewers have written is true — the bad and the good. It’s perplexing and frustrating that even when there are huge lines, they don’t seem to increase staffing at the counter. Also, redelivery requests are routinely ignored. The first time repeated package redelivery requests were ignored, I thought it some glitch and picked up in person. But then it happened again with another package.
The flip side is most of the staff I’ve met are nice people. When I finally called about the ignored redelivery attempts, the person I spoke with couldn’t have been nicer.
So there you have it. There surely is a major problem with this post office and many others in Brooklyn. But like with anything else that doesn’t work properly, some fault lies with the system and it’s likely the person you’ll speak with had no hand in the particular problem you experience.

This place just has all the horrible elements you expect a badly operating post office to have. The delivery guys somehow always «miss» us even on days we were home and coming to collect packages is a nightmare. Long lines, staff that will take a slip and give the wrong packages to the wrong people, or even just not bring everything and claim they can’t find it. And if you think that’s bad, try sending mail with them. You can ask a simple question of, I want the quickest delivery with a tracking number, get ready for a long explanation on what isn’t a mail service with a tracking number and then slips passed your way for you to fill out and go to the back of the line, only to find it had nothing to do with the service you need (we can thank miss Olivia for her marvels on that one)
So. If you can get your mail sent elsewhere, do so. If not, take a nice dose of Xanax and enjoy your visit.

No matter what time of day or what day you show up there are always only 2 glacially slow windows open. Just picking up a package or buying stamps? Guess what, fuck you. Get in the same single file line that EVERYONE has to stand in. No machines to do quick work or solo window for picking up.
I fucking hate this place and it makes me wish for the death of the USPS.

They steal packages. They are the worst. Untrustworthy and lack empathy. The worst combination of traits. I’ve gotten a notice of delivery for some many packages only to walk to my mailbox and find nothing there. No package. No notice of attempted delivery. Nothing. And they don’t give a shit about it.

It’s unfortunate that every time you visit this post office you have to wait in an hour line. Inefficient, slow, and careless.

This US Post Office location is terribly frustrating; it’s worse than the bad reputation that the DMV has.
The delivery folks (carriers) from this US Post Office location have on many occasions either (1) not delivered or (2) lost MULTIPLE packages of mine.
When the above has happened, the folks at this US Post Office location offer only the 1800-​ASK-​USPS number to file a claim for a lost package — which is completely worthless. This number only exists to make «customers» feel like they have a place to complain while offloading that burden from the employees at the US Post Office who lost the packages to begin with. On top of that it seems that very little action is taken to resolve the issues, as mine never have been resolved.
Because of the above, I’m frustrated to the point of having most of my mail sent to me at my place of business.
Whenever I speak to any shipping companies at all, I warn them to ship their parcels by any means that would bypass using this US Post Office location, because my experience with this location has been generally terrible.
If anyone at that location ever reads this (which they won’t): Please, please, please improve your service.

I had ordered something of the wonderful internet that I didn’t like, so I wanted to return it. The company had provided a lovely pre-​paid slip that I sticked on to the parcel, so all I really needed was a post officer (wait, is that the correct term?) to take the parcel, scan in the barcode, and give me a receipt.
Because I have a job starting at 9.30 in the morning, I planned to get there extra early to get straight in at 9am when they open up. Well, that was the plan. I arrived 10 minutes to 9 and there were already a few people queuing up — no big deal though because I still should have been in early enough. Only that I wasn’t — first of all, the post lady only arrived at around 5 past 9 anyway. Then she wasn’t able to open the door for about 10 minutes — somehow her key was a bit stuck or something? Then the door FINALLY opened at 20 past 9. By that time I should have already been out…
We all then queued up orderly inside and were hoping that we’d get served asap — but the 2 post officers just chatted with each other and pottered around for another 15 minutes! So by the time I finally got up to the counter, I had spend an entire hour in this location — only because they didn’t open on time & weren’t prepared to take customers!

I am disgusted to give this degenerate operation a star. I may single handedly keep the UPS Store in business, not kidding.
This God forsaken hell hole has been my post office for 21 years and it never gets better! It takes FIVE BUSINESS DAYS to receive a letter from EAST FLATBUSH! That’s the same Boro people! They don’t redeliver EVER… they just drop it off with the orange slip and even though it tells you they will retry a second and third time, they don’t. Ever. And don’t even try to redirect or select any boxes on the form with instructions, because they won’t pick it up. Ever. I’ve filed a complaint and they still don’t do it. MY MAIL COMES AT 5:45 PM!!! I have SO many other complaints I could write here, but does it really matter?

Hey people — I’m not a resident in this area but trying to help you out. If your packages are going missing entirely, being marked as signed for when nobody signed and disappear or things like that… it’s mail theft and you can report it to the postal inspectors, who take this stuff very seriously.

This post office continues to struggle to provide professional service. Even though the ticket left on my door clearly stated my package would be available for pick up at the post office, it was not. Explanation given: we are short staffed so no one put the package on the shelf and we close at 1 PM. (It was 12:40pm). One would think that an organization that is fighting to remain relevant would do everything possible to provide effective service — -not tell me no one was there to do the job and that the place will be closing in 20 minutes. I wish this was the first bad experience I’ve had at this post office, but no, it is not.

The literal worst. They completely ignore redelivery requests (they just take the ticket and don’t even try again or leave another one), and since I work during all of their business hours except the meager 9−1pm slot on Saturdays, and since they don’t even have a phone that works (it rings and rings and then disconnects), that means that my deliveries often wind up being returned to the sender because these people can’t be bothered to do their job. Worst.

Hey, did you know I had a horrible experience at the USPS this morning? Shocker… looks like the rest of the neighborhood has also.
My wife was out of town, so I went this morning to pick up her package: an eBay order of snow boots. I wake up intentionally early to beat the typically 30-​minute long line for Saturday package pickup, and am the second person at the door before they open. 7:58. 7:59. 8:00am on the dot and the door unlocks. I immediately get to the counter and explain that while my wife is out of town, she is unable to pick up her package, so she left me with a note detailing her contact info, package #, name, and address. There was also no slip left in our mailbox.
The USPS worker looks at me, and says the following
«That’s not a note. That’s information. You need an ID»
I pull out my ID, which since my wife and I are married and still cohabitating after all these years, has the same address as the package.
«I need her ID. You can’t pick it up without her ID.»
I explain that she is out of town, no slip was left, and so I was here to pick it up for her, my wife.
«You need to contact Amazon or whomever to change that»
I tell her that it’s not from Amazon, it’s from eBay. She then walks back to where the packages are, and returns a minute later saying «Nope, you need an ID»
My wife, being the brilliant woman she is, texts me to go get her passport from our office. So i trek back home, get her passport and mine, then trek back to the USPS office. I go to a different window, and explain the same situation.
«Well, we don’t take notes. You have a tracking #.»
Why yes I do, because it’s on the NOTE WITH INFORMATION ON IT. I also pull out my wife’s passport, my passport, and my ID.
And you know what, I GOT MY PACKAGE. FINALLY.
This could have been avoided if they 1) brainstormed alternatives, 2) tried to be helpful, 3) not treat folks like they are enemies of the state for trying to pick up their spouse’s snowboots, or 4) LEFT THE NOTICE IN OUR MAILBOX LIKE THEY ARE SUPPOSED TO!
Oh yea, this is just one of countless times where it’s my fault for the USPS not doing their job.

When you go to a post office you expect a small line. There was a small line. I had about 25 odd size envelopes to mail, and I needed them to tell me the postage. Sandra helped me, she was fast, she was efficient, she was very nice, and she didn’t make me feel like a jerk for bringing so many envelopes to mail. The line had grown behind me, but she was cool about everything.
So there! A good post office review!

Since moving to the area 8 months ago I have had 6 packages sent to my address and somehow 4 have been lost, even though the tracking number says they have been delivered. The first few times I thought it was a fluke– now I’m convinced the mail carriers from this station steal packages if it’s convenient. The carrier never, ever leaves a pink slip– just marks it as delivered «in or around» mailbox even though it’s never there. My building is secure, neighbors are great and I have a note saying please don’t leave packages in lobby– they’re definitely just not getting delivered.
I’ve also had most of my paychecks go missing.
basically have to have anything of value sent to a friend’s house, which is absolutely abhorrent. KEEP REPORTING THIS POST OFFICE! Anything we can do about this?

The guy who’s been on the route for the past year has been doing a good job. I think my bldg is less intimidating, because my hippie neighbors went nuts with the Crayola colors, hand drawn signs and potted geraniums. We’re practically a doorman bldg with all the yoga studios. Before it looked like a warehouse, and the mailman just skipped over it.

I’ve complained about the ineptitudes of the postal carriers in my neighborhood and this post office on the USPS website, with no improvements.
I’m writing here on Unilocal to confirm that the service is still as bad as it has been in the past.
Here are some of my beefs, in concise bullet form:
–my new postal carrier, for months, has been delivering mail to the wrong apartment in my mailbox, although the mailboxes are clearly marked.
–a delivery slip was left in my mailbox, but when I went to pick up my package at the office, they said it was delivered. Ultimately, that package was given up for lost, returned to the original sender, and then a month later appeared back at the post office.
–the supervisors have tried to intercede in various situations, have taken my info and promised to call me the next day, and never have.
–whether there are 2 people in line ahead of you or 10, you can expect to wait an interminable amount of time.
–mail is routinely not delivered. For example, my new driver’s license and new atm card never showed up.
–a second package was claimed to have been delivered by the driver, but no one in my building was home at that time. The package has been missing for two months.

I’m hoping I can help some people out by writing this review. I learned a few things from a recent experience that I thought would be worth passing on.
I was trying to get a package delivered to my apartment and received a delivery notice. The mail carrier has a key to my front door and usually leaves packages inside the front door, so I wasn’t sure why they couldn’t this time. I was obviously trying to avoid going to pick it up at the post office, because I have to work and because of the reasons people stated. Long story short, I rescheduled two re-​deliveries and both times the mail carrier refused to leave the package. I spoke to a guy on the 1 – 800 number who gave me some good advice:
Instead of calling the number listed on this Unilocal page, call this number: 718−398−7439 and ask to speak to a supervisor. I spoke to a very nice woman named Ms. Cooke. She said she would call me back, which she never did, but when I got home my package was there, so it’s possible she worked some magic somehow.
Also, instead of writing on this Unilocal page, which won’t do anything, write to the USPS. If many people file complaints against this station, the hope is that the people who are not doing their job will be fired and others will come in. I’m sure there are plenty of US Postal workers who would love the opportunity to live in New York. You can do this by going to
, click on Help, Contact Us, Email, No tracking number, problem, customer service, support, personnel, manager/​supervisor, continue.
I hope this helps some people in some way and perhaps if we all work together, we can see that this post office gets some appropriate complaints and the improvement that it needs.

Impossible! trying to run a small home base business that the postal worker won’t pickup my packages from my multi unit apt. So I have to take them to the post office myself. It takes 2 hours out of my day! I print and pay for the labels and they don’t even have a place to just drop them off! they need to hire more people. Its consistently a long wait. I have never gone without a long wait.
Everyone need to report this facility to these people: call and complain and maybe bushwick can get a real post office. Pelt them with complaints!!!

The Consumer Affairs office that serves 11 221 can be contacted at:
CONSUMER AFFAIRS
UNITED STATES POSTAL SERVICE
1050 FORBELL ST RM 2015O
BROOKLYN NY 11 256‑9631
Phone: 1−800-ASK-USPS
Fax: 718−277−1181

WORST POST OFFICE IN THE WHOLE ENTIRE WORLD!!! Always losing my packages! Waiting in a line of 60 – 70 people to pick up package. ONLY 1 window open a few days before holidays!!! I GIVE IT
NO STARS!!!

The only reason it has one star is because I couldnt give zero!
This is the worst post office I have ever been to. I got yelled at for stepping up to the counter before the bell/​light went off and the lady literally was doing absolutely nothing… even getting there right when it opens the line is long…