Bed Bath & Beyond

Ive been to this location a few times over the years. Its not my favorite, its also not the worst. This Bed Bath & Beyond is in a very busy shopping mall.
We stopped in to check out deep fryers, and to just generally browse the store. The store was not super busy, but the store was in disarray. Im not sure if it had been busy earlier in the day, We were visiting around 5:00pm. I didnt really think it was a big deal, being that its so close to the holidays.
I did not find the deep fryer I was looking for, but I would come back to this location to shop.

Felt like one of the employees, Gil, was rude. I was checking out, with no one behind me and a dead store. He didn’t pay attention to me and kept doing things behind the counter. I asked for him to wait for me to get a coupon and that I was sorry for keep him waiting. He ignored my apology. He told me to just pay for my items and later o can get my receipt adjusted, when I bring my 20% off back to the store. I said I don’t want to come back and asked if I can have a second so I can have my family member send me the coupon. He then just told me to pay for it. So now I have to come back? Not to this store.

I’ve been to this store quite a few times. It’s not as big as the Irvine store which also has a beauty and medicine section, but this store has most items you’ll need from kitchenware to bedding, bathroom, picture frames, and other household items. The store is clean and organized.
Everyone is so nice here! The staff is very friendly and helpful. I always save my 20% off coupons and $ 5 coupons for when I shop here and they will still honor the old coupons.

Employees can be helpful around the store if you need some ring and if they can’t find it they will search for it on the computer and they let you use as many coupons as you have which is a big money saver! Especially because the prices aren’t super cheap. It helps to have a coupon

I went to BBB with a very clear mission from my wife: find a queen sized light blue bed skirt. I had looked a three other stores and came up empty handed. I guess if it’s not white or tan, it’s considered a speciality item. Honestly, I’ve never seen a bed skirt in anyone’s bed but mine. I am not a fan of BBB usually. It’s over price and overwhelming to shop at. It always feels like the merchandise is set up to intimidate you by towering over you. I could find my item after fighting my way through their maze of bedding and headed out. As I was leaving an employee asked if he could be of any assistance. I told him my desired item and within 5 minutes he had it ordered via their website with free shipping and even a 20% coupon he gave me. Thanks to Gil my day just cleared up by saving me hours on my treasure hunt.

Stopped by this store to buy a new Keireg. Was helped by a fine young man named Zach. He walked me over to the units and explained the pro’s and con’s of each. He was super friendly and was extremely knowledgable about the product. He was a masterful young man who is very customer service oriented. Great experience at this store and very impressed with this particular sales associate. He gets it. A++++

The only reason ANYone shops at BBB is for their awesome return policy. Lord knows it’s not to pay double the price you would at any other store for the same item. Well that policy is no longer in effect and they do not honor the policy for items purchased under the old policy.
This store in particular has pretty crappy customer service stemming from the manager Mary and her attitude toward people. Go next door to Walmart or find a target to get your goods. Avoid this place.

One of the best resources for products As Seen On TV.
Spent a large percentage of our Christmas budget on household wares and travel mugs. Nice variety of dining linen. Good price on pillows, too.
Store is clean. Aisles easy to navigate even with a shopping cart.
Do get on their email list for deeper discounted coupons.

I love this store and it has everything!

Last Month I received a Capresso Model #560 Coffee Grinder, I opened it to find out it is missing the Ground coffee container. My I took it back to Bed Bath & Beyond and they were rude they would not exchange it because I don’t have the receipt. It is such a waste of money for the store not to at least let me exchange it I am sure it was a returned item put back on the shelf. it wasn’t even repacked in the box correctly.
Thank you.

They don’t honor any of their own prices shown on «sale» signs and product placements for huge items that there’s no way a customer would’ve placed on a shelve. Then the managers only resolution is to offer a coupon to not even bring the price remotely near what the signs suggested. I already planned on using my own coupon on top of the sale I thought I was receiving. Rather than customers always right service I heard the blaming it on other customers is the reason. Come on Bed Bath and beyond! You just lost a big contributer to your annual sales. Quit sending me coupons in the mail and email cause I won’t be going back there again.

This was a great shopping experience!
The store was super clean! The service was excellent! I had a return & it was fast and easy! I will definitely return to the Bed Bath & Beyond!

I came here to buy accessories for my kitchen and as I went to check out to make my purchase, the cashier by the name of Romelyn was extremely rude.
The entire time of my purchase she was fiddling with things and talking to other sales associates and avoiding to help me. Once she finally scanned my one and only item she left to help another associate find an item behind the desk, then she stopped and had a conversation with them, then finally back to me to finish my purchase… she gave me my total and I swipe my card and asked to complete my transaction as Credit instead of debit but as soon as I spoke she then started laughing and talking with two other sales associates… I waited until she stopped and asked again if she could process it as credit. Finally she completes my transaction and right before I thought I could finally leave she takes my receipt and my one small item and goes to bag it, and on her way there she stops and continues conversing with another sales associate. At this point I was really unhappy because all I wanted to do was leave. She finally came back with my bag and I reached out to accept it but she just put it down on her side of the counter for me to reach… thanks B, I’ll remember not to come here when you work next time.

Came here for dog steps and was told they were out (online said they were in stock). Staff member took the time to check upstairs and then offer me home shipping or another location where I could buy my item.

at first I gave this place 1 star but since ive been going back I haven’t had any issues with the customer service there. As a matter of fact they hooked me up with the 20% discount even though I didn’t have the coupon, now the crock I bought did have a little chip on it but the discount more than made up for it. Thanks BB&B

Beyond the home!
This is such a GREAAAAT PLACE! Whether you need coffee or a trash can this is your place. They have a AWESOME return policy as long as you have your receipt! And they have coupons that come out all the time and you can use them even if they are expired.
If you’re getting married or moving out on your own for the first time they probably have what you need to make your house a home! If you’re getting married they have an awesome gift registry set up for couples. You can do it on-​line or go in the store. They also sell wedding cards and gift cards for the happy couple! If you buy a gift for the couple getting married they will wrap it for you so there is no need to go out and find wrapping paper, tape and ribbon on your own. It’s a one stop shop!
They have something for everyone in your house from baby to adult to even your furry friends! Depending on the season they have products that can get you through that season. Plus they have little odds and ends as well to make your life easier.
This place has great end of season sales. At the end of summer they sale all sorts of great outdoor things such as patio lights and chair cushions. After Christmas they have every Christmas product on sale. I LOVE THIS, especially on the Keurig coffee sampler pack. I usually stock up. Another great thing is that EVEN IF something is ON SALE you can use a coupon to get it even CHEAPER! OMG! Most places don’t do that.
One year I bought my mom a electric blanket when she was going through kemo because she was always cold. For whatever reason it stopped working mid winter and none of the stores had anymore nor where they going to get any more in because they were getting ready for Spring. The employee told me I could either return it then or wait until winter came around and get a new one. I just needed to keep my receipt. Since I didn’t want to keep up with a receipt and didn’t want to take the chance that they would NOT have the same type or make I just returned it. They did have little space heaters so I got one of those to get my mom through.
The staff is always SO FRIENDLY AND HELPFUL! Checkout lines move quickly and there is always plenty of parking even though it is attached to a mall. Saturday’s the parking lot fills up so it might take a little longer to find a space close to the store.

The store was cleaner then I expected for its location. It was hard to find any help though, not a lot of staff on the floor. Ladies at the front were a little childish.

I love Bed Bath & Beyond! They have eeeeeverything you could ever possibly want for your home. The coupons they send out are awesome, and it’s always service with a smile. The line gets long sometimes, but the cashiers usually work pretty quickly.
Hands down one of my favorite stores EVER.

Like: They let us in right before closing! We had a last minute shopping buy for a bridal shower. Even though they were closed, the staff went out of their way to help us find something from the registry. Then they even took the time to wrap it all up in a gift bag and didn’t seem too mad by the fact that they were still helping customers.
Dislike: On the pricey end.

So I have disagree with the latest review that I’m seeing ranting and raving about poor customer service. I’ve been coming to this BBB for years now and have never had an issue!
SAVE EVERY COUPON YOU FIND… THEY NEVER EXPIRE! They have an expiration date on them but all coupons… even those that are years old will be honored! I get almost weekly coupons and stock up for Christmas time.
The last time I was in here, the cashier was SO helpful! She took all of my coupons and organized them for me. She even grouped items together so they totaled enough to get the discount. I thought you had to have one item per coupon but when you have the $ 5 off $ 15 or more one… they will take your low priced items and group them until you reach around $ 15 and then use the coupon on the lot. Yay!!! I also bought items already on sale for 50−75% off and used a coupon… SCORE!
As for cleanliness, this location is ALWAYS clean. Orderly? YES! Big enough? Sure it isn’t the largest one around, but they have just about everything I’ve ever come in for… minus specific items that sold out at Christmas. Customer service? Maybe the people who are complaining about it being poor weren’t the friendliest customers when asking for help. Honey vs. Vinegar people! I’m always friendly when I ask for help and have always gotten the help I needed. They also always greet you when you walk in.
So ignore the nay sayers. If you’re a pleasant person, you’ll find this location to be great. If you’re a nit picker, I’m sure you’ll find something to complain about.
Thanks BBB… you get the thumbs up from this girl!