MasterCuts

Wasted my time! The person who books the appointment is incompetent. I scheduled for 1 pm. I even called to confirm. I get there on time. One of the stylists says «oh on our book in the back it says your appt is at 2». They wanted me to wait 20 mins. for the stylists to arrive. They had the nerve to ask if I wanted to reschedule. Too bad she missed out on a balayage job over $ 100 worth. So dumb!

I had an appointment at 12:30, and got seen at 12:45, and they were going to take a walk in before me, but then I said something, so they took me first. I went on to get a simple style, half up-​half down with loose curls, which typically takes 30 minutes, and I have paid before $ 25-​$ 30 for it. The service took over a hour, and I hated my hair, and I would have had her fix it, but I was already half an hour late. Then I go to pay, and it cost $ 50!!! That’s crazy!
One good thing is my stylist was very nice!

NO STARS. Went there w my dad April 4^th. Saw the sign $ 10 men’s haircut. Walked in verified the price just to be sure. Hairfux can be cute w their pricing. Very clearly asked how much for two men’s cuts, me and my dad. $ 10 each a little Asian fella replied. Got to the chair no scissors at all. All clippers. Like an army induction ffs. Total butcher job. All of ten minutes for 2 haircuts. Ah wtf it’ll grow bax. Cap goes back on… Went to pay same Lil feller quotes $ 12 bux each. I said bo ya said $ 10. He said no that’s for a boys cut. Looks at stylist starts ranting in foreign tongue. Rude but typial. Not even a distinction on signage for boys and men prices. Nonetheless I am 48, my dad’s 72. Hard to perceive us as boys. I asked for price when I came in then Asian chap tries the old bait and switch on the way out. Yeah it’s $ 4 but so what. He raises his voice tries to tell me I heard different. Umm no. And the price is on the sign. Gets loud threatens I can’t come back ! Lol. Like I ever would ! About to give in then thought about it… NO DICE ! He shouts tryin to intimidate me like that’s gonna convince me otherwise. Told him to shove the twenty up his ass and learn to speak English. Stop playing both sides of the fence, little fucker. Will be reporting to BBB. Note to owner. If he did this to me in conjunction with petite Asian stylist Lynn, I’m sure he does it to others and that extra money never sees the till. Mon April 4 round 2 – 3 p.m. Unless of course this happens per your instructions that is. — — Chazzman

First time visit, was in the mall and decided to get my hair cut while there. I walked in and they took me right away. Teresa helped me decide what to do with my hair and have me a great haircut. I will definitely be going back! :-)

I have taken my son to get his haircut here because they are affordable and great with kids. They are nice and do a nice job.
Today however, I brought my 6 year old daughter and 3 year old daughter. I had an appointment for 12:30pm. I was waiting patiently with the girls 15 minutes past our appointment and it just looked like the staff was getting nowhere efficient. Although the manager was apologetic because they were short staffed (a girl called in sick at the last minute), I just think they should have given me a more realistic timeframe of appointment times.
It is a lot of effort for a mom to get 2 kids out the door for an appointment. I calmly told the manager that we were going to have to cancel our 12:30 appointment. Unfortunately, my 6 year old daughter had a meltdown in the salon out of disappointment that she wasn’t getting her haircut and she cried. I felt really bad for her and had to explain outside the mall why we could not stay based on business principle of honoring appointment times.
No consolation at all, not even a «come back and we will give you 10% off» for our management’s inefficiency.
We are looking for a new place for our 3 kids to get family haircuts. If you know of a good place, please let us know!!!

I will never go here again. The stylist messed up HER layers. I didn’t have layers before and she asked if I wanted layers. Wanting something new, I said yes. She asked how long it had been since I cut my hair, I said 6 months (yes, I know) and she informed me my hair was crooked (in terms of symmetry this means one side of my hair is longer than the other side… the relevancy of this is below). I also asked her to thin out my hair. She did and she left one side of the back of my head shorter than the other side. When I put my hair up I have strands of hair that fall down because they were cut too short. Mind you my hair is long and I hadn’t cut it in 6 months! She also trimmed my daughter’s hair. The next morning my 11 year old daughter says to me, «Mom, my hair is funny.» So I brush her hair out and OMG her hair was crooked! Recalling her hair cut, I remember she sat my daughter down, lined up her hair behind the chair and started cutting. That’s all she must’ve done because how can a licensed stylist mess up a basic trim. I went to get my receipt and then I saw she charged my 11 year old daughter the adult price of $ 17 and some change. I was so livid I couldn’t go back. I would have an emotional break down over complaining about my services. I fixed my daughter’s hair and had my boyfriend fix mine. How this place has 4 stars, I do not know.

Dont go there. Horrible service. They dont know how to schedule. They had me wait 45 min when i had n appt. Not once but twice when i went. And the service i had done was terrible. I went for a flat iron and she put tons of oil in my hair. Second time. the asian lady was rude made us feel like we were bothering her by coming in. We asked for a shampoo & style and she said «I guess i can take you’. And the no one was in the salon. There use to be anpther group of girls but they left before the holidays. These people are not professional.

Horrible customer service, came in as a walk in and they told me to come back at 1pm they put my name in the book. I came back at 1 and they told me the other girl will be in shortly. 15 min later she came in looked at the book and called my name. I was the only person in there besides a little girl waiting for her mom. I stood up and she told me she just wanted to make sure that was me, and she told me she’d be right with me. I sat back down and 5 min later the same girl comes tell me that the other girl blowing drying a lady would take me, that was the same lady that told me the girl coming in at 1 would take me. When i asked how much longer she said she didnt know and was sorry. Why even make appts if they dont intend to keep them. As a first time customer getting the run around isn’t a good first impression.

I went in to get a haircut to get ride of split ends and add some layers. The hairstylist took about an hour on my haircut! I left as soon as possible since it had taken more than expected and on top of that when I got home my hair was extremely uneven. Some pieces were longer than others and the layers. Those were the worst. My hair was so choppy and not at all blended. So I went back the next day and another stylist «fixed» the unevenness but she claimed she would have to cut about two more inches to even out my hair. In total this hair salon cut 6 inches off my hair when I only went in to get about 2 inches off. And to top it off my hair is still uneven and way shorter than I wanted it. Be careful when you come here because some of the hairstylist do not know what they are doing. Will never come back again.

Long hair don’t care for many years but my curls were Bla! They had no body, no swirl.
Anyways I told the lady Who sat me in her chair-(Jessica) that I wanted my old curls back… The ones I chemically relaxed back in high school… So she cut my hair. It Took me a While to get used to the length since I was used to having long hair. I have to say she brought a lot more volume and swirl back into my hair. I haven’t seen this much curl in my hair in about a decade! She did my hair good! I’m happy.

Nobody wants a messy haircut and it costs an extra $ 7 to style your hair after a haircut of $ 17. Are you kidding me? Customers cannot see the style of the new haircut if they don’t dry your hair or style your haircut up a little right? Hello! Common sense. I don’t understand why people nowadays can cut a short messy bang on a women. That short messy bang is for kids not on a woman! I’m screwed with my bang. I look like I’m wearing a coconut on my head. I felt like she should have asked me the length and style before she cut it. She just cut it and I can’t believe my bang look like a spiky boy hair style. And it’s really short which is very difficult to fix. The bang is really important because it’s the front of someone’s face and how can she not ask before cutting it. I can cut my bang at home looking way better than that.
If you’re a new customers and you have no clue who is cutting hair best like me, they will ignore the fact that you are a new client and you want a great haircut. They will put you to inexperienced hairdressers. Very inconsiderate!

Thank you Kim for the great haircut! I was in a hurry and had no appointment and she accommodated me with an ease. The shampoo used smelled great. The salon was clean and organized. The price was affordable. I have very thin hair and Kim gave me wonderful advice to make my hair look fuller. I will definitely return to get my hair done again.

I absolutely had the worst haircut of my life today! All thanks to a stylist named Jessica! I don’t do anything special just a number two on the sides and blended on the top. She honest to god hurt me while using the clippers. I have never had someone push so hard against the side of my head. I almost couldn’t take the pain. She even said oops did I hurt you at one point and I have her a look and she said «sorry I’m heavy handed». Wasn’t happy but I’m such a nice guy and I don’t like to complain. Paid and went to the movies. As I was leaving the movies I sent a friend a pic of my haircut because I thought it seemed weird and thought maybe it was a Cali thing and my friend basically started laughing at me and said to get it fixed. I went back right before close and the closing stylist helped me out. She fixed my hair. Even she said «wow she did this» I absolutely will not be coming back to Jessica EVER!!! I really hope corporate reads these because I expect to be contacted about my experience this evening. I don’t want another guy to go through this…
Disclaimer: I didn’t say anything about my hair right after Jessica finished it because she was rushing me out. I could tell she was off after I was done. Plus the way she combed my hair it looked ok but as soon as I went outside the wind revealed what my hair truly looked like. Thank god I have good friends that are truthful and tell you when your hair looks messed up!!!

I’ve been going to Amanda Cook to do my hair for years! And when I found out she finally left this horrible place I was ecstatic! If you’re like me and can’t have anyone else do your hair, find Amanda! She is now at Dye, Dye My Darling Salon inside Sola Salon Studios on Harbor and Orangethorpe in Fullerton.

1 person to do hair??? And she’s new. I so much regret going there and letting that person touch my hair. I asked for a specific hair cut and it looks nothing like it. Plus I have layers on the back but not on the sides, yea now I’m hating my hair. Initially my daughters were going to get a trim too but the way she did my hair, there was no way I was even going to let them touch their hair. I also got my hair dyed and still lots of dye and staining my towels is happening after 4 days, really??? No way you should step in to this place. I am very dissatisfied even though they had 4 stars before going.

Amanda Cook is the ONLY person I will allow anywhere near my hair. I have had too many people mess it up in the past. I have been going to Amanda for a little over a year now & it is so true what they say… a hairstylist is a therapist, friend & artist all rolled into 1. If you want AMAZING hair you have to go see Amanda. She is AWESOME & TOTALLY FANTASTIC at what she does!!!

I’ve been going to Master Cuts for years and Tania is a great stylist but she is no longer at this Master Cuts location. For anyone looking for her you can find her at the Sola Salon Suites in Fullerton. Just look her up she’s at Shear Craft Studio!

This review is for Erin! I’ve said it before and I’ll say it again: she’s the best! I’ve been coming to this salon for years now and always had her as my stylist. I wouldn’t trust anyone else. With that being said, I won’t be coming back to Mastercuts… because Erin won’t be there anymore! She has a new location in Fullerton at the Sola Salon Suites called Shear Craft. If you’re like me and want to continue having your hair done by the amazing Erin, that is where you’ll find her! :)

I’ve been coming here to see Amanda for the last 3 years and I’ve never been disappointed in her work. She does such an amazing job and definitely pays attention to detail. Their staff is always super friendly when I call or come in.
I will be coming back!

I got my hair cut two days ago. My hair is curly and I wanted my long layer to be cut two inches shorter because my hair was so boring. It looked fine when it was wet but when I noticed what it looked like when it was dry I was pissed. Most of my hair is in my layers now. My long pieces look like I have cheap extensions that’s how bad she messed up my hair. I was there a month and a half ago and it was fine but got a different girl this time. Not sure if she was new or what. But my hair is uneven, just all around the WORST hair cut I’ve ever had in my life. And why I never cut my hair in the first place.
But anyways never get talked into cutting off more than you want and if you’re unsure how your hair looks dry. Make them dry it. Because I went back and was almost in tears from realizing that I probably have to cut it short to fix it now…