Babies R Us

The personal is terrible, when you enter they say hi all nice but once you need help it’s like they are making you a huge favor, I rather no to ask for for help or anything but worse part when you pay, the cashiers are talking each other and laughing that they don’t even pay attention to the customer and when I leave I say thank you every time (thinking that it’s gonna be different than last time) and most of the time they don’t respond I hate that!!! 1 customer less

Great place to change a diaper! They have a baby lounge. Just as nice as united airlines.

Do NOT buy from this location. They never have anything in stock, and the things they do have in stock have been ruined by people. Take for instance a baby toy – a pink hedgehog. I wanted it for my baby and they had one left – my lucky day! As I looked closer, I realized that it’s nose was hard and matted and discolored from being sucked on. Disgusted, I looked for another similar toy (since there was only one pink hedgehog) and found a fox! Perfect… until I looked closer at a splattering of brown stains all across the front of the toy. Needless to say, I abandoned that endeavor. I also wanted to buy a pink co-​sleeper. Found one pink one but the top had tape on it. I asked if they had any in stock in the back that hadn’t been tampered with, and was told that there were no more in the back and that this one had just probably gotten banged up and so it was taped to reinforce it but no one had actually opened it. I said okay and bought the co-​sleeper. When I got home I opened it only to realize that I hadn’t been the first one to do so! The plastic was missing that covered the co-​sleeper (if there was any) and the parts bag had been ripped open. I wanted to call but the location had already closed… that’s okay, I will be calling corporate in the morning to file a formal complaint, seeing as how it is illegal to sell used bedding (which this is) due to contaminants and things such as bed bugs.
STAY AWAY FROM THIS LOCATION.

Again, shopping at Ford city I was expecting the wiser but this wasn’t as bad as I thought it was going to be. It is more expensive then target or Wal-​Mart but I was still able to find a gift in my price range. There weren’t many employees around so I can’t comment on that.

Friendly customer service. They allowed us to exchange a defective high chair we received as a gift even though we didn’t have a receipt for it.

Wow. I will not only not shop at this location, but I’ll no longer shop at any Babies (or Toys) R Us again, nor will my extended family!
Basically, attempting to use a 20% off coupon (that was valid, we wound up using it at another location along with our gift card) led to a manager (Angie) screaming at me and my family and refusing us service.
This manager was rude from the start, telling me in a very snotty manner that my receipt said «at the very top that ALL toys are excluded.» Angie would not look at our coupon and explain why she would not use it, and when I asked her to please show us where it said our item was not included, she said it only covered «baby items, baby items.» I asked her what exact «baby items» were covered because you know… I was standing in a Babies R Us for pete’s sake! Everything there is a baby item! She couldn’t tell me what was or wasn’t covered and she wouldn’t even look at my coupon. She said she wasn’t going to stand there and argue with us. She actually said «I’m not dealing with YOU PEOPLE» while pointing and me, my husband and infant son. She walked out of the store on us and she screamed at us again when we were leaving the store, «HAVE A GOOD NIGHT! HAVE A GOOOOOD NIGHT!» It was pretty obvious she did not actually want us to have a good night. Unfortunately she got her wish, we were pretty upset after all that.
I mean, the commotion from her was so extreme people over at the baby registry were straining their necks. And I swear, I didn’t give this lady a hard time at all, but if I had, I still don’t think it merited that sort of treatment.
Not to mention, even if the coupon had not been valid, we could have taken advantage of this company’s price match guarantee, which would have ended up saving us the same amount. But we never got that far. Turned out her store’s coupons did say (yes, at the very top!) that ALL toys were not included but the coupon we had was printed from another location. Angie would know this if she had bothered to assist us in the slightest.
Besides the explosive refusal of service, every time I’d visited previously was a pretty lousy experience. Product is in constant disarray, with items on the shelves actually taped back closed with scotch tape (even a pacifier, ew!) and unfriendly, unhelpful, complete lack of customer service. I mean, making a baby registry is supposed to be an exciting thing, right? The guy that helped us register seemed like he just clocked into his shift after attending a wake.
The security guy tried to take our diaper bag away from us. I stared at him in disbelief and he was like, «Oh, are you using this as a diaper bag?» Um, it IS a diaper bag! It’s a pretty crappy feeling to have someone attempt to take away the items you need to care for your kid when you’re in a baby store! We purchased the bag there, shouldn’t they know their own products?
I feel I must mention that associate Geri and store manager Ganimet were very kind and helpful after the horrible debacle. I made it clear to the store manager when I called the next day (and corporate too) that I didn’t want anything for free, I just really thought an apology from the person who treated us so poorly and refused to assist us would be appropriate. Of course, a gift card with request to come spend more money was the only outcome.
But moving on. Angie can rest assured we won’t come back and attempt to use any coupons, gift cards or price matches in the future. My family and I will go to clean, friendly, well organized businesses (Target, Amazon, Walmart…) and get the same items without needing coupons or price matching. So long Babies R Us! Good luck surviving this economy with the jacked up prices and subpar service!

Could someone please pull the plug on this establishment already? It’s easily the worst BRU in the general area. Most of the time, we patronize the Orland Park store, but when we’re in this neck of the woods, we’ll hit swing by if we absolutely, positively need a baby-​related item. Why we elect to do that, I know not. We’re masochists, I guess. That MUST be it.
The store isn’t filthy but it has a dirty feel to it – like when you sent all those drunk texts to your ex that one night and woke up the following morning swearing off the Tito’s for-​ev-​er. That kind of sleazy dirty, not the kind of wash-​your-​skin-​with-​acid dirty. So, you know, there’s that.
If you need two items, I can almost guarantee they won’t be on the shelf where they’re supposed to be. If they are, at least one of the two will have been opened/​be damaged/​have-​that-​just-​been-​hit-​by-​Slimer feel. You’ll be sorry you picked it up for sure. So, you know, there’s *that*.
Lastly, if you’re looking for an employee you have a better chance of finding the image of Christ on your toast at tomorrow’s breakfast. If you see an employee, do NOT blink under any circumstances. If you blink he/​she will be gone in the nanosecond your eyes were closed. Open them, poof. Was that employee a mirage? You may never know for sure. So, you guessed it, there’s THAT.
Pass this one by, my friends. I firmly believe most BRU stores are rather insufferable, but this one sheerly exists as atonement for your sins, starting with that spelling test you cheated on in fourth grade. A solid, sordid one star indeed.

This location is full of miserable employees walking around looking like they would rather be anywhere else but here. That is what makes this location terrible.
The merchandise and cleanliness is pretty much on par with other BRU locations but this one is closest to my house so sometimes, I am forced to come to this location.
One particular employee named Kim was exceptionally miserable and unhelpful. I was looking for some baseball hats and I asked her where they were.
«By the Carter’s pajamas»
*blank stare*… (obviously I dont know where those are)
*sigh* she points down the isle «at the end of this isle»
God forbid you actually walk me over and show me. I never did find the baseball hats and I was so frustrated so I just left. Horrible customer service. For the first time, I actually filled out one of those surveys on the receipt because I was so disgusted with Kim and the other miserable people here.
The lady checking me out looked like she was hungover and barely said 2 words to me. This store needs some new employees.

This store is starting to turn itself around more recently. Staff is readily available to help on the sales floor and if the cash wrap gets backed up, someone usually comes to help pretty quickly. It gets really busy on Saturdays with people picking stuff out of registries but they do a decent job here of keeping the place stocked.

I read the reviews for this location, and I was prepping myself for the worse. However, I had a perfect experience and can’t say anything bad about this store.
My husband and I created a baby registry over the weekend. They have a desk with a customer service rep up front to help you get started. All you had to do is fill out the basic info and they will input everything into their system (later allows you to view and edit your registry online). The rep was very attentive and clearly explained how the scanner worked. A big plus is that about 2 weeks before your due date, the store will mail a 10% coupon so you can purchase any remaining items on your registry (some stores wait until AFTER your due date to allow you to shop with the discount). Its nice that I’ll have the option to buy stuff before the tummy monster makes his appearance. Another good thing is that any items that are only sold in stores will feature the item number on the list to make it easy for the buyer to find (other stores that will not be named will not show a photo OR an item number).
We proceeded to add item upon item for the next 2.5 hours! Yes, its exhausting and overwhelming, but this store pretty much had everything I wanted to look at. It helps that most items are not tied down, so we were able to test out the stroller. A word of advice: when shopping for the crib, make sure to scan the extra parts that will be needed later. Many people wait to purchase the special order toddler rail and converter parts, and by then the items are no longer available. The rep explained that every crib displayed in the store has the special order items available for purchase.
Babies R Us also has a new VIB program that allows you to get a discount every time you purchase diapers, wipes, or formula. Every little bit counts…
Based on my experience, you should have no problem with customer service.

Almost every time I need to interact with employees at this location staff are unprofessional if not rude. I leave frustrated nearly every time. The only reason I go back is because I don’t have any other option:(