Best Western Plus Media Center Inn & Suites

Had a great weekend stay here and would could back.
If looking for a place to stay while visiting Universal, this is the one! I did a lot of hotel hunting and got scared off by the other nearby choices with less clean conditions. While a bit pricier than the inns, i felt it was well worth it. It was clean, comfortable, and felt safe. Nothing flashy but also nothing gross. There is a free breakfast, which again is nothing flashy but sustained us. Some cereal, a wafflemaker, yogurt, and eggs/​sausage patties, a coffee machine, and juice machine.
Free/​convenient parking in the underground garage too. The hotel is about a five to ten minute drive to Universal City and also walking distance to many popular restaurants in Burbank (Jinya ramen, Umami Burger, Bea Bea’s).
Five stars to the staff! On the day we needed to check out, we needed a place to keep our luggage for the day as we traveled around the city. The staff was perfectly ok with storing our luggage for us, which I was super grateful for and helped make our trip much smoother. It would have been no fun carrying our luggages everywhere we went.

We stopped at at Best western LA on around 7.45 pm Saturday 28 as we have booking confirmation through
While booking we added 2+1(kid).We asked Jessie about confirmation .He said since we have a kid he will not give hotel. then we asked Jessie how come Best Western allowed them to book hotel 2+1 through Hotelplanner. then he said «they are fraud».I asked Question if they fraud, can you give statement so that I record audio and process though my attorney against Hotelplanner, then he asked us to «get out» and he even called a police. we have audio recorded. He shouted so badly which is not at all acceptable, my kid was crying due to the way he shouted. We wasted whole day of our trip, because he insulted by shouting .When we went back again to get cancellation paper he called the police without listening to us to leave premise, I see that there was a CC camera to see his behavior

Surprisingly spacious and well — appointed rooms in a nice neighborhood with local coffee shops and interesting restaurants. Given an unexplainable demand for rooms in the area, we paid $ 250 for our rooms, which made us more discerning than we would have been with regular rates. We were in town during an unusual, but delightful February warm spell with 90 degree days. Unfortunately the hotel’s hvac system didn’t adapt and the whole hotel was stuffy, making a bland continental breakfast even more unappealing. And my room’s AC wouldn’t go below 68 degrees so I didn’t sleep well, even with the window open. Great local coffee shops and restaurants a few doors down made up for the cardboard eggs and bitter coffee. WiFi kinda weak. That said, I’d probably stay here again at normal rates. The neighborhood is great.

Great room and very clean. Breakfast was fresh and very well attended to! The bed was amazingly comfortable! We loved the location and enjoyed our stay!

I got ripped off when i went downstairs to breakfast, i returned to find my room being cleaned before i checked out, my new jacket that i left in the room disappeared, no one took credit fpr the thefit, only to find them blaming me for the
refund no compensation for my inconvenience. No fu ken nothing. this place has a serious problem that they haven’t solved, never go here, unlesd you want to be ripped off. sincerely unhappy customer.

Pretty clean and relatively spacious, which makes it a decent respite in the general hole that is Los Angeles. I also appreciated the convenient underground parking. Easy in, easy out just like an ideal trip to LA.

Surprised by so many harsh reviews here! I just stayed here for one night after visiting Universal Studios and found the accommodations pleasant. The room was clean and the bed was comfy. The main reason for selecting the hotel was the free parking. A lot of places in the area charge over $ 20 to bring a car!
The complimentary breakfast wasn’t bad at all! Muffins, toast, yogurt, apples, bananas, DIY waffles, eggs, cereal, milk, orange juice, apple juice, coffee… it was all there.
In review… just fine for a quick stay!

I stayed here on a business trip and had no complaints. The décor of the room was dated, however, the room was spacious (small living room area with fridge and microwave), clean, and quiet with a very comfortable bed. It’s in a great location that is walking distance to Warner Bros. and lots of great restaurants The continental breakfast was sufficient for my purposes as I’m a oatmeal/​fruit/​yogurt for breakfast kind of person (I did not even look at the hot food). I used the free wifi in the evenings and had no complaints.

If I could post zero I would. Saya, the front desk person, was rude, unhelpful and had the personality of a rock. The room was nice enough, but after the awful reception we didn’t want to stay.

My boys (9 & 11) & I were vacationing while my husband stayed home for work. I felt very safe and comfortable at this hotel. We also felt safe walking to nearby restaurants day & night. Burbank Mall was close, Universal Studios even closer. I found it very easy to navigate around most of LA from this location. Only thing was the water pressure in the shower was weak. The front desk staff were always helpful with directions, especially Theresa. We will be back!

Found a box of condom in the drawer. Dirty grout stains in the bathroom floor. It was not a permanent stain because some came off after I tried wiping it with the hotel towel. =)
Disgusting.
Check photos I took.

One star is too much, they followed us around like we where going to steal something. Added $ 10 more extra child but provided no bed or cot and had no linen to even make a place on the floor. Desk person had no personality. And breakfast was dry like hospital food! Yes close to universal studios but better accommodations has to be in that area, do yourself a favor look around. Terrible is all I can say!

I would give them a negative star if I could! The staff was not friendly or welcoming at all. They charged an extra $ 10 a night for a 7 year old. Did not have any extra pillows or blankets when asked. Don’t have roll a ways or cots. Went out to their jacuzzi sized pool and felt we were being watched by the owners of the hotel. The breakfast wasn’t that good either. Ran out of items quickly and there wasn’t much to choose from. Would not recommend this place at all! Very disappointed for the amount of money to stay here.

My husband and I planned a short trip to Universal Studios. This location is such a short drive to the park and underground parking is such a huge plus. Our room with a king size bed was very clean and cozy. We only stayed for one day so I can’t comment on the housekeeping if we would have stayed longer.
Everyone is right about the breakfast. The eggs, and sausage looked like they came from a bag. Though they did offer things like bagels, doughnuts, variety of fruit, variety of drinks, and pastries. If your not overly picky about your breakfast then what they have will suffice. If you are, then you can go outside and easily walk to a restaurant that probably serves breakfast.

Complaint first: We were there for my mother’s funeral. We all flew in from out of state, had to plan the services and had no local family to meet in a home. We booked the 2 room suite and 1 king size room. for 2 days. The 2 room suite had one little table with 2 chairs. We asked the desk for another table, just to put together the picture board for the funeral. They were awful, we could hear the manager (owner?) grumbling at the desk kid,“What do they need that for?! etc. because of course I guess they have no authority to help customers without getting approval. We did get the table, but then they hounded us for when we’d get it back to them. They only gave us the extra 2 chairs for part of one day. We told them our situation when we booked – they were extremely unprofessional and uncaring when we needed extra help.
The other part of the complaint would just be that the cleanliness was also only ok and with 4 people in a 2 bedroom suite there were only 3 towels. Very odd. Also no trash cans in bedrooms. Don’t expect any towel or rag for the kitchenette sink or any supplies of any kind. When I asked for towels, toilet paper, kleenexes, trash cans – you’d think I was asking to stock my home – had to ask management? We did get a box for a trash can, all just weird. BTW: 2 room suite has only one bathroom.
The next morning I think the manager tried to back peddle on their rude handling of us, after my daughter spoke sharply to them about our situation and their lack of help. He went out of his way to help me find the luggage carts, which they send the patrons to find normally. But, then instead of just apologizing, he tried to explain why they were resistant to helping us. The sob story of how hard the hotel business is and how if they do something for one person then others see and want the same treatment. I say he’s in the wrong business. Hello==it’s all about the customer. Jerk. We’ve owned a retail business and we would never treat customers the way they treated us. No customers, no business.
OK, so if we hadn’t been so needy our experience probably would have been normal, except for the missing supplies. Room was comfortable, as I’d have expected. But, I’d never patronize this particular BW again.

Huge, comfortable, clean rooms in perfect location. Walking distance to many delicious restaurants and only a few blocks from Warner Bros. Easy access to freeway. Ample breakfast. Worth every penny.

Well priced and great location !
Good service and friendly staff
I will stay there again.

This is a great little hotel if you are going to Universal Studios. Clean, quiet, comfy pillows and close to the freeway. The staff is friendly and helpful. This is the second time we’ve stayed here and I’m sure it won’t be the last.

The suites in this hotel are so spacious. You can really fit a lot of things in here. Free underground parking.
Free breakfast was disappointing. I’ve had better breakfast at other Best Westerns. They can do better than what they have now. Swimming pool looked very small.
I wish their lost and found was better. I left some clothes in the room and was not able to recover them, even thought I called the next day.

We stayed at this hotel for 4 nights (we departed yesterday) — and as someone who has traveled all over the world for many years, I must say that this was one of our better hotel experiences.
#1: Clean and safe (our room was *spotless*, the breakfast area was also very clean, and there’s an underground parking garage).
#2: Very convenient for going anywhere in metro L.A. (i.e., east or west).
#3: The room was large (more like a suite), it had good sound-​proofing (we didn’t hear any noise whatsoever), the mattress was very comfortable and there’s free WiFi.
#4: The daytime desk clerk on all 4 days — Andrew — was an incredibly friendly and good-​natured person. We also met the manager when we were checking out and he was very warm-​hearted. Lastly; when we briefly spoke to the Housekeeping woman, she was very pleasant.
#5: The coffee was very good, which isn’t typical of most mid-​range hotels.
The one negative was the slow WiFi connection.
In summary, I highly recommend this hotel.