Fresh & Easy

Wow I just found this wonderful place & now they’re closing? BOOHOO! I don’t know what the issues were, but I do agree the employees were pretty cr@ppy in terms of customer service. That’s what happens when you hire employees who just want a job & are not down with the mission of the company (I have found a similar problem with Sprouts, although not to the out-&-out rude extent of the Fresh-&-Easy folks) I also had a similar problem with an employee offering to bag my items, standing at the foot of the checkout stand for about 5 seconds & then wandering off to do busy work & chat with other employees. I keep saying that employees have the power to ruin someone’s business! Especially when left to themselves — unmotivated & unguided — & that certainly seems to be the case with the locations I visited: No one seemed to be in charge. A few cr@ppy encounters with disgruntled employees & your precious customer base will leave, especially in a competitive marketplace like L.A.

So sorry to see this business go. Such a great store with wonderful staff.

Great store, very friendly employees. This location was a wonderful addition to the neighborhood and I’m sorry to see them go!

I love this fresh & easy and just read they’re closing all their stores in the states due to bankruptcy! I love all their pre-​made meals, drink, snack and produce selections! It’s a major bummer Americans can’t jump on the European grocery store culture. Everything is so conveniently prepared, especially if you’re in a hurry or looking for something unique! They carried my favorite Japanese green tea and nut clusters. I’m sad they couldn’t make it here.

A bit more pricey these days. Below average stars for the employee who scanned our purchase because we were buying alcohol. He carelessly tossed every product onto the belt, shaking up our beer and soda. No one ever scanned for us before, and I feel that this doesn’t really seem like a new store policy.

So let me get this straight. Charge high prices for your groceries, then I have to bag it and check out? Since when has this become the norm? Was such a pain in the ass. I can see cvs where one might have a few items, but half the time when you grocery shop, it’s more than a few. Poor guy they have working Six scanners probably gets paid minimum. If you have alcohol, he has to come over and enter this code to complete your order. If he’s busy, you just have to wait to do your new job as Checkout Clerk. F that. I’ll go to Ralph’s.

Just a neighborhood store that is trying to be an everyday market, I’m cool with that. BUT! one might think that the staff would be a tad more helpful.
I was at this store 5÷27÷2015 between the hours of 12pm and 2pm. I always plan on bagging my own purchase, but when the girl has her hand on my groceries and says «do I have to bag these for you» and I say if you want, then she puts down the item in her hand and walks away? that is bogus service.
I have had other issues with the store too but this was the one that persuaded me to write a review and walk a little farther to do some shopping from now on. So it turns out that Fresh and Easy is a healthier store for me, now I’ll get more cardiac exercise into my weekly workout…
I’ll go to Sprouts, Ralph’s or Pavilion’s from now on.

I was a big fan of Fresh & Easy until my wife found a bug in her salad. The worst part was the customer service department. When they called me after I sent them an email they read me a script of an apology. No emotion, no sincerity. They tried to make it sound like they were going to make things right. I was refunded the money for the salad but the customer service side was horrible.
If I were Fresh & Easy I would have someone call and give a genuine apology. Assure them the situation will be remedied and would like to earn their business back by giving them a gift card. Sometimes that’s all it takes. Instead I got a script of an apology and the person kept misreading it.
To make things worse they asked me to send them pictures and they would then follow up with me. I sent them the pictures and never heard a word. I’m very disappointed in the way this handled after the bug being found.

The Ralphs on Magnolia is closer to home, but I go to the gym right next door to this place, so I end up doing more shopping here. Lots of good deals to be found in the clearance areas throughout the store. I usually skip the boxed & canned goods since most of that stuff is definitely cheaper at Ralphs, but it’s always worth looking at the refrigerated & frozen meals to see if something catches your interest. It’s made cooking at home much more bearable. Just check your fruit and baked goods for flies before leaving. I sometimes see bags of bagels with several little gnats buzzing around in there…

Came in yesterday afternoon after working out, looking for some pineapple. I asked this guy with a Fresh and Easy uniform and ponytail where the pineapple were and immediately got verbally accosted. The interaction made me extremely uncomfortable.
After venting about the scenario on Twitter, Fresh and Easy contacted me asking for more clarification on the incident. I explained the situation to the customer service person working Fresh & Easy’s Twitter feed and they provided a number for the corporate office.
Basically, if you’re a female and you’re coming in after working-​out looking for something to eat, this is not the place for you. Don’t even bother. I can’t believe Fresh and Easy thinks it’s acceptable for a worker on the floor to behave in this manner.
There’s a solution to this however: Either hire better staff or educate your staff on how to behave on the floor.

Great selection of food but it was ruined by rude employees. No one wanted to help. When needing assistance ringing something on the self checkout the employee actually made us move all of our product to the register he was leaning against so he didn’t have to move an inch. I’ll stick to the one in Hollywood where everyone is always helpful!

I like the selection of food. They do have brands that are healthier here, but not compare to whole foods though but sort of better than average grocery store.
I came in looking for a fresh fruity drink for a hot day. They have a wide selection as they do for any other categories in the store. The cash registers are all basically self-​checkouts. Easily used and they have assistance on the side. First time for me to find out it was ²⁴⁄₇ store as well. Never went while growing up in Burbank until after I finished college and moved back to Burbank.

Not what it used to be…

Savings to customers come at a price.
This location has a manager that makes her employees work off the clock. She is so far up corporate’s *** that a few employees called corporate and told the regional director that she was making them work off the clock and fixing their punches, yet she is still employed after the employees got paid for all the hours that she had failed to pay them.
Fresh and easy has been sued before for exactly the same reason, yet they dont learn their lesson.
Next time you shop there say hello to the manager and ask her why she tries to screw her employees, she will gladly tell you, corporate is ok with it!

I love this particular fresh and easy for no other reason than you don’t have to pay 10 cents for a paper bag and they give you plastic bags for free!
Pre-​made food inexpensive healthy and ready to eat.
Plenty of parking in the back great fresh food and bananas are only 19 cents each.
This place is everything that Costco is not you can buy small individual portions or family size if you like for a reasonable price.
I have a friends card and get points for money I spend for a $ 5 credit.
But like I said you don’t have to pay for bags gotta love that!

This is a great fresh and easy location. I have shopped here for the last two years and truly love this space. I am really into eating organic and they have a great selection of certified organic foods that have not been genetically modified.
Also, the bulk options are great here for coffee, nuts, protein, etc. I would recommend eating here if you like to shop for healthy foods and the prices are much better than Whole Foods. Great grocery store!

I really love Fresh and Easy, the prices are always competitive, quality of the produce is good, the pre-​made meals area such a fun concept, even though they don’t taste amazing, just a couple small additions spice wise and it’s perfectly fine. And even though I don’t often buy meats from there, from what I’ve bought in the past hasn’t been too bad.
Whenever I’m driving around town and I’m in the area I usually stop in for a snack, and like many other people I’ll head over to the clearance section first. Things that aren’t past their expiration are usually discounted to make sure the store can actually get a bit of money out of the product without needing to throw out perfectly good food.
Employees are usually fairly helpful, but like any other grocery store you don’t often interact with them, but there have been a few times I’ve needed them and I wasn’t snubbed or anything.

Went here for the first time today in over a year. I was really hungry and desperately needed to re-​stock my fridge, and decided to switch my grocery routine up a bit (as I normally go to Trader Joe’s). I stocked up on some of the pre-​packaged meals for lunch during the week, and a couple of pre-​packaged dinner-​y foods. I love the portion sizes and they taste great. The selection is quite ample — there’s organic and other dietary friendly foods, as well as the (not so great for you) junk food stuff like chips and soda. And while I do get a lot of the healthy foods, I can’t resist buying a bag of Doritos and a 12-​pack of soda. So it’s good there’s a varied variety of things. Also, I was shocked at how inexpensive the vitamin suppliments were! I saw prices ranging from $ 4.99-$ 8.99 and this was from brands like NatureMade.
I’ll have to make it a point to keep coming back here more often, as I never leave disappointed, and can always get an ample amount of delicious food at a reasonable price.

Me thinks when your focus is the whole organic/​green/​local gig, you should probably focus on the produce first. After all, that’s what the modern-​day yuppie hippies are searching for, so they can calm their collective consciences concerning the amount of sulfite-​free wine and organic beer they consume on a regular basis. Unfortunately, at Fresh and Easy the selection is pretty partial and if you want an onion or something, if they’re out of the singles (they were, two of three varieties when I visited) you gotta buy a whole bag. And in general, there’s just not a lot to choose from regarding the greens.
I did manage to pull together most of the ingredients I needed for some killer Hawaiian party bites: macadamias, butter lettuce, coconut milk, cilantro, onion, chicken breast, nothing out of the ordinary. But it ran me $ 50. I never found myself going «Wow, fresh and EASY!»
Still, it’s a better alternative to the box caverns. So there are my two cents. Times 250.

I am a huge fan of my local Fresh and Easy Market. I shop here several times a week. It’s close and convenient enough that I don’t have to try to shop for several days at a time. I can find just about everything I need (although I do have to go to a larger market every now and then).
There is an onsite bakery with fresh breads, muffins, cookies, scones, etc, baked daily, lots of pre-​made entrees, meals and salads (not frozen). In the evening, they mark down baked goods, entrees, produce, etc. There are fresh pre-​packaged salad kits that are wonderful! The put the type larger grocery chains sell (also go by the initials of F.E.) to shame. I’ve got a couple of favorites, right now… the spinach salad kit is the winner — comes with spinach, bacon vinegarette dressing, crumbled bacon, crispy onion strings and sunflower seeds. I add fresh sliced mushrooms and it’s delicious.
If you need gluten free items, there is a pretty decent selection and reasonably priced. I even buy vitamins from Fresh and Easy. If you haven’t been here, you really should check it out!