Immediate Clinic

Went in for a simple pre-​employment drug test and had to wait two and a half hours before I was able to pee in a cup and leave.

I was passing through Sea-​Tac with a three hour layover and a foot injury. I took a cab to Immediate Clinic and was pleasantly surprised by the quick, efficient and friendly service from each of the four people I dealt with there. From the front desk intake to medical assistant to doctor and his assistant — all were clear and speedy. Including round trip cab, wait time and service time, I was gone from Sea-​Tac for under two hours.

The $ 50 out of pocket is better spent than $ 20 co pay. Dr Clark was correct about my injury; my own physician was not. I have since changed insurance companies, doctors tho one thing I will not change ~ my appreciation & continued patronage to Immediate Clinic. Best care .in all ways. since moving here. Being respected is treasured.

I went here yesterday (a Saturday) around 6pm. I was in and out within about 30 minutes, and the staff was great. I did call about 20 minutes before I showed up so that may have helped. Crystal Chung was the PA who saw me and she was funny, nice, and quick. I got the prescriptions I needed and they helpfully called them in to a different pharmacy for me after the first one was closed. Based on my experience I would highly recommend!

Workers can be train better! I wouldn’t come here for urgent care. You better believe to make an apt here. Do not walk in! Hours of waiting is 2 to 3 on a slow day!

Shitty wait times, didn’t see anyone.

Wow! I couldn’t be more pleased with service. I made appt online, which I recommend because it can get pretty busy. Maleena who is medical assistance was so cheerful and helpful, just by interacting with her I felt already better and Dr. Fox is really carrying doctor, he actually listened to what I had to say and what I thought is wrong with me. After examine me he knew right away what’s wrong with me I got my prescription send to pharmacy which was ready right away. They walked me right to the door after explaining doctors recommendations and plus I got a call couple days later, Nicole was following up to see how I am doing. I would recommend this place to my friends and family. Really convenient place to go. Thank you for your hard work.

Although I felt a bit rushed towards the end of my visit, as they were closing (my wait was about an hour to be seen), the overall service of my visit was great. My five stars definitely goes out to Art. He was exceptional. He went above and beyond. He had a great attitude, happy to serve me. He made sure I had all the documents I requested and made sure the data entry was correct and explained them all to me. I wished more people in the medical field carried his same attitude!

I am extremely happy with the care I received. I also really appreciate the general level of concern. Everyone was pleasant and professional.

I didn’t think I would be writing a positive review for this place after being in the waiting room for 90 minutes before being called back, but giving the benefit of doubt for what they said was a technical issue with their computers going down, I have a change of heart. The ridiculous wait aside (and nearly 3 hours there total), I have to say that the medical professionals were VERY nice and caring. They all treated me with respect and concern and were as thorough as could be! They did a full exam, xrays, and even a shot for the pain (which was very helpful).

I showed up with a left hand that was very swollen, throbbing in great pain, due to a nail salon mistake. Waited for about 45 minutes with a very snarky front desk redeaded young female that was rude to me and to others coming in. Finally I got in and a nurse asked me the usual questions and said the PA would be in. The Asian female PA seemed to imply that I was a drug seeking patient and hand was not in that much pain, I got xrays and some meds for the pain and infection issue. Upon reading the report she writes that it was the right hand (NOT) I asked for a correction but they said ‘oh just a” type O” and it didn’t matter! i said that it did and thatI inttended to take it to an attorney, possibly. The desk person refused to correct the issue! I paid for my co-​pay when I was there. A few days later I got a call form some female saying that they wanted to look at my hand which was healing. I told them that It was fine, and she said to come in for just a quick look at the hand and there was no fee for that follow up! I came in and got another joke of a PA. Waited for about 20 minutes to be seen. Went in an a female PA came in for about i minute, turned my hand over then she left the room. That was it! They are trying to charge me for this Asian PA female to look at my hand, Her report noted the wrong hand also! What an incompetent group of RUDE people! I went here to avoid the high co pay at an emergency room but WHAT a nightmare dealing with people that are rude and will not correct the mistake they made! Find another place if possible! NIGHTMARE of a joint! They are still trying to bill me for the so called free
follow up! Run don’t walk form this business!

I never thought i would write a positive review for anything medical, but it is good that i get the chance at least once in this lifetime.
Visiting from another city, I hurt my back. made an online appt (highly recommend), and after the paperwork was quickly handled. The RN, PA, and receptionist were not beaming lights of joy, but were efficient, and good at their jobs. I was diagnosed, treated (shot), and while i waited for possible reactions they efficiently called my scripts in to a pharmacy across the street. All said and done, i was processed in 55 minutes including prescription pick up. who needs smile with edfixiency like that.

So after my misdiagnosis Mike the clinic manager assured he’d make things right and take care of the bill. But guess what? Yep I just received an explanation of benefits from my insurance company. Don’t tell me something and not follow through. I will be talking to Mike again!

6÷29÷15 The front desk staffers’ attitudes were very unprofessional. They audibly sighed and complained about me showing up towards the end of business hours. I felt like I was really putting them out just by showing up.
The doctor seemed to suspect that I was somehow untrustworthy or something. He treated me like I was digging for pain killers, or like I was trying to get this injury claim to cover other injuries. (I was not, I was simply concerned with making sure this won’t have lasting affects to my ability to work). He even got a bit repetitive and demanding asking about my pain, and where it was. He seemed to minimize my experience and assume negative intentions from me.
Bottom line: don’t come here unless you absolutely have to. These people are judgmental and wary. They do not treat their patients with the assumption of good intent and with graciousness. I will not be returning.

I could not have been more happy with my visit this morning (3÷15÷15). I have had this cough that has been getting progressively worse over the last four to five days. The cough woke me again at about 5:30am and I decided to go to the clinic. First time i could schedule on-​line was for 9:00 (I highly recommend setting an appointment this way). Showed up at 8:35 and seeing 5 – 6 people already waiting in the lobby, i assumed at least an hour. At 8:45 i was getting vitals done, and at 8:55 i was in a room. Out by 9:30 with prescription in hand.
If the speed wasn’t enough, turns out i made an appointment at the Capital Hill office by mistake.
(The only reason I didn’t give them 5-​stars, is because people tend to distrust 5-​star reviews.)

My daughter was very sick on Thanksgiving. I called ahead of time to see if they would be open (I wanted to make sure they wouldn’t close early since it was a holiday) and they said that they would be. We were the only people in the clinic aside from the staff. I know we were the only people there because they put your name on the bulletin board above the desk with your expected wait time (I feel like that is a privacy violation).The front desk people shouted and cheered through a football game the entire time we were there. My daughter wasn’t feeling well and listening to them made her headache worse and kept her from being able to rest. After I filled out the paperwork, gave them my insurance info and paid the copay, they called us back after a short wait.
Once in the back, they took my daughters vital signs and said they were normal except for the temperature. I told them what her vital signs had been at home (I’m a nurse so I checked them prior to bringing her in) and that her heart rate was too fast and her blood pressure was too low for normal range. The nurse just nodded and kept filling out her paperwork. I was suspicious that she had sepsis which the nurse didn’t pick up on.
I could barely understand the doctor/​PA because of her accent. She did a rapid strep test on her, which came back negative. Then she told me to give her Tylenol and Ibuprofen to bring down her fever because she probably just had something viral. Thanks, I’ve already been doing that and it’s not working. That’s why we are here. Then she said I could take her to her pediatrician’s office when it opened. I just don’t even know what to say. .
Then a few weeks later, I get a bill in the mail. My insurance won’t cover the S9088 code and according to Blue Cross, Blue Shield many insurances don’t. The S9088 is:
*Unscheduled appointments mean that patient flow in the urgent care center is quite unpredictable, so the urgent care center will sometimes be open for hours, serving no patients and generating no income. Meanwhile, the expenses of salaries, benefits, heating/​cooling, etc. will continue to accrue.
*Staff in primary care physician offices generally work bankers hours. Staff in urgent care centers work weekends, holidays and evenings. Thus, hourly compensation for urgent care staff will reflect this differential, resulting in higher wage costs for the same staffing.
So not only do you pay a copay, you pay the light and heating bills when they are scheduled to be open already. They did not stay open late to take care of my daughter, but they will charge you for it regardless. They said that I could write a letter and try to have the charges dropped but I decided to pay it and write a review instead so that people will be forewarned. I recommend Doctor’s Express on West Valley Highway instead. They didn’t charge S9088 fees last time I was in there.
If you like poor service from people who don’t care to listen to you and you want to pay extra for it, this is the place for you.

I went there for services and had a horrific experience. I was seen by the most unprofessional PA I’ve ever encountered. She was insulting, judgmental, and personally attacked me.
I expect one thing when I seek medical advice — MEDICAL ADVICE! I do not deserve bias, belittling behavior. If you have further questions about my medical history, then ask me in respectful manner. Do not barge in the room ridiculing me about my history, which you know absolutely nothing about.
Without divulging too much about myself, I will say that I was treated as if I were a druggie off the street seeking pharmaceuticals. I worked in the medical field so I’m aware of the drug abuse, but please to not make assumptions and attack patients.
I was shocked and left without saying a word because there’s no need for me to stoop to such behavior. The service is far from professional and completely unacceptable. I will say all other staff was pleasant and I had no issues with anyone aside from the PA.
On top of all that, with me literally walking out on the appointment, I’m now receiving collection letters for a measly $ 35 balance after my insurance paid. What a joke! I would gladly pay for services rendered, however I refuse to pay for patient abuse.
It’s worth your while to drive further for professional service. As patience, we expect care from professionals. This was one of the most humiliating experiences I’ve ever had. So much that I didn’t want to write a review, but the collection letters have set me off. Not only that, they initially billed the collection letters in my emergency contacts name. There’s so many reasons to go elsewhere.
I hope this was helpful.

Front desk is super friendly and helpful. Doctor was a little hard to understand, but he got me checked out calmly and fast, was helpful as well. Highly recommended if you need just a quick look at something or something minor.

Horrible place.
Went in from a co-​workers recommendation.
Went to get my son looked at for his asthma. Was waiting while front desk guy had a heated discussion with a person on the phone. Told them it would be about a 2 – 3 hour wait. He hung up and said how can I help you? I told him I think you answered my question with the 2 – 3 hour wait. He said let me help this person first so I waited. No big deal. 10 minutes went by and he called me back up and said do you want yo check in? I said yes. He told me it would be a 2 – 3 hour wait. I said why couldn’t you have told me that when I first asked you that. You should go work for Fransiscan. I could get this crap there. Horrible place to take kids I might add. Even their own Doctor s ask if you want to go to Swedish or Children’s and not Fransiscan.
Anyway we took him to Swedish ER. Thanks for ER bill.
Swedish is the best. Have always been treated well there.
Do yourself a favor and do not use this urgent care facility. There’s enough people with power trips in the world. This guy should be retrained by the low budget tech school he went to. He obviously isn’t ready to deal with people yet…

Even though I live in west Seattle immediate clinic Burien is the only place I will go. The staff is very nice & professional and I love that you can make appointments online which incredibly convient. I have been in twice for different reasons in the last month and Dr Chung has been amazing. She makes me feel at ease and gets me in and out quickly with all the stuff I need. She is a great listener too which I really appreciate since I know she is very busy. The clinic is very clean and cozy. Will definetly be back.