Digital Federal Credit Union

Tried to deposit through the ATM and the machine couldn’t count the notes. It returned some of my notes but not all of them. When I went into the bank thinking that I would get help, they weren’t sympathetic at all, not that it was there fault but as a client I thought that they would at least show concern and reassure me that I would get the money back. The best they could say was that they don’t deal with the ATM and that the people responsible are unavailable till Monday. What disappointed me was the attitude while they were talking to me.

I have been a member for about a year, after 25 years with my local bank, and wish I could give more stars and that I’d have joined years ago. I’ve only been to the Burlington office but they’ve been great. Their online service is superb, never had a problem and so far their call center has been quick, efficient and knowledgeable. I travel frequently to the West Coast and their no fee ATM locations really come in handy. Plus good rates, free checking, etc. what’s not to like.

Understaffed. Slow. People were yelling. I think there was almost a riot in the drive thru. I love DCU but I despise this branch.

Please take into consideration before you join this Credit Union that offers so much than your average banking institution that their online banking system is antiquated. HORRIBLE _​TERRIBLE! They use FinanceWorks and you are at the mercy of when FinanceWorks wants to work. It’s slow while logging in, it often loses track of credit card balances temporarily, sometimes it doesn’t even work at all. Yea, DCU may offer a cool way to deposit your checks from a smart phone or ipad but be warned if you want to do online banking sometimes it’s not on your terms since the system is so finicky. Had complained to their IT Dept several times, no remedies no updates. Fell on deaf ears.
Low and behold, as I just tried to add a credit card to eBill I got an error message and a request to try again later. How frustrating.

I sent an $ 8000 wire from the US to china using my DCU account.
we went through a lot of turmoil, the money ended up getting stuck in china for well over a month. it finally was sent back to my account in the US.
due to various unexpected fees and conditions related to international wires i had the potential to lose quite a lot of money in getting the wire returned. DCU generously credited me with the missing amount.
i bank with a credit union in the hopes of getting better service than mainstream banks. while this was an unusual and difficult situation, that did happen here.

This branch is AMAZING!
Ever since they relocated it’s been so much easier to park in the parking lot. The teller staff is super friendly and super helpful as well as their service reps. On top of that, they have the lowest interest rates on their loans that I have ever seen!
I highly recommend people come to DCU for all of their financial needs. No seriously, stop reading this and get yourself over to DCU… STAT!

I want to give my highest rating for this credit union, and specifically loan officer/​member service rep. Reshma Soni. I’ve been a member there for a little over three years, and have never been disappointed with their service. Last week, I found a car I was interested in on a Tuesday, applied for a loan that same day, and received an approval the very next day. I had a check in my hand on that Thursday, and was in the branch for just a matter of minutes to close, despite having to complete changes to the terms on the loan. It was a very pleasurable experience overall.

If it wasn’t for the phenomenal interest rates and no fee checking accounts, I would be taking my business elsewhere. What they make up for in savings, they lack in customer service. 90% of the women that work in the offices, to assist you with other things than your daily banking needs, are subpar to my expectations from a place that I am investing my money. There is one very nice woman that works there, and I try to make a point to see her every time. Otherwise, all of the women are rude, never helpful and honestly make things more difficult for you. The manager is clearly the one who condones this behavior because she is exactly the same way.
Despite the customer service experience, they do also offer free coffee, as well as have a DCU coin counter, where you can cash your change in and put the funds in your account at no extra cost.
The bank itself also offers up to 3 reimbursements on ATM fees charged by other banks, and they offer a one stop shop for auto and house loans, as well as personal and student loans with generally low interest rates. They have credit cards and they also offer quite a bit of other things that do make up for the poor customer service.

They’re not friendly people and terrible customer service. If it’s the credit union network you’re looking for, there are many others with similar features and services that are more pleasant to deal with. I currently bank with Golden1 Credit Union and USAlliance Credit Union & their customer service is far better.

Great bank. We have had our business and personal accounts here since 2003. Good rates, no petty fees, friendly tellers, and we were able to renegotiate the rate on our business mortgage easily with a modest processing fee.
Little things like free coffee, internet access, etc., make it a pleasant place to bank.

Awesome credit union. Tellers are friendly, helpful and knowledgeable. I make teller deposits here to an out-​of-​state account at another institution via their membership in CU Swirl (
). I also make deposits and fee-​less withdrawals at their ATM because they are in the Co-​Op Network (
) as well!!! Twice the convenience, twice the awesomeness!