Sprint Store

We had many issues with the customer sevice at the Sprint store in Stoneham, so we visited the Burlington store and found an amazing representative. William Chin was great! He provided all the information we needed to make the best decision possible. He was very knowledgable and neutral. We must of ran 5 different scenarios by him and he was able to tell us wich one was the best deal for us however letting us make the decision with no pressure. Finally some real customer service from Sprint!

Fantastic customer service today! Went in to return a life proof case that was hard to use and service was excellent. While I was not eligible for a refund they offered store credit. They allowed me to choose what I wanted for equal or greater value with no hassles. Excellent experience.

Terrible experience. I spent $ 50 on one of those of those portable phone chargers. I was going on a long business trip and knew I would be out in the field, and needed to charge my phone on the go with limited access to outlets.
So I bought one of those USB devices that charge up, hold the charge, and then you can charge your phone of it 2 – 3 times. It was a complete piece of garbage, and broke literally the first day I used it. I came back from my trip, 2 days later and showed up with the receipt, but they would not even exchange it (I was willing to try another one or a different model). I spoke to the manager, and was told he would «talk to the regional manager and see if there was something they could do», but I could tell it was lip service and they just wanted to get me out of the store.
They eventually called back, confirming that they wouldn’t do anything. I complained to Sprint corporate on Facebook but this was on deaf ears as well. I know that the markup on cellphone accessories is ABSURD (look at store prices versus online merchants), but sometimes I’ll pay for the convenience and brick-​and-​mortar advantages like being able to touch the item. But at least stand by it if it falls apart that quickly. Honestly, this would be a 1-​star but I know 1-​stars get filtered so I’m 2 starring it just so it sticks.

Had an issue with a work phone and this was the closest store.
The woman took a little long to fix the problem but she did with manners, a smile, and grace.

I came here to transfer my phone number from AT&T over. The specials that were going on we’re great. The service… The guy just stood there watching me play with the galaxy s4. I’ve had an iPhone 3GS so I never knew how to work an android. I was hoping he would come up and show me how to work it. He seemed so awkward and again just stood there watching me. It was like if that is what gets his jollies off… I ended up leaving and going to the store in the mall across the street. Where the guy there showed me how to work it and even told me about the credit union specials. Just a heads up if nobody knew.

Ever get the impression a company couldn’t give two shits about you? Well, at this Sprint location, you will walk away not just thinking that, but knowing it.
My Android crapped the bed two days before my contract was up and I was eligible for an upgrade. We went in and asked if I they could push up my resign date, so I could upgrade. The answer was no. I was told they could send me a refurbished phone in a few days. I told them I was planning to upgrade in two days, plus this was my only phone, so could they fix it, instead? They told me to give them two hours.
I travel back to the store (in a snow storm, mind you) and they tell me the screen portion of the phone was broken so they replaced it with a totally busted up replacement part. I get a mile away from the store and, you guessed it, the phone crapped out on me again. So, we call Sprint’s customer service number and are repeatedly told there is nothing they can do for us and if that means we have to change to a new provider when are contract is up, they are fine with that. This still does nothing about my lack of a phone.
So, we call the store back and they tell us to come back, before hanging up on us. Despite the snow storm, we drive back and the same guy looks at the phone again and tells me the thing is totally unworkable. NO SHIT! This time, he gives us a refurbished phone, which, a few hours before, they claimed they didn’t have in-​store and would have to mail me.
I spent ALL DAY last Saturday dealing with this. The only reason I decided to stay with Sprint was because, in the 6 years I’ve had them, this was the only horrible experience I’ve had (and when I’ve had a bad experience, it always seems to be with this particular location) and they have unlimited data.

i hate giving bad reviews. i really do. but i don’t know what to do.
you know when you call customer service up and the person has no idea how to help you but they try anyways. and when they fail, they transfer you and make you wait while listening to 60’s soft rock?
well, this was what i experienced, but in real life. i just got my HTC evo and i love it. but i couldn’t get the bluetooth from my old phone to since and i had over 250 contacts. i thought it would be a good idea to go to the sprint store so they could sync it.
first he hells me it’s free, then there is a charge, then he can’t do it, then he doesn’t want to risk erasing the whole card.
not only that, his fingers were greasy and got my screen gross which he then wiped on his pants. really? isn’t there a microfiber you could have gotten to do that? it’s my new phone fool.
to top it all off the guy had absolutely ZERO idea how to work the phone. i asked for a few tippers on how to do a few things and he was as lost as i was. instead of telling me the truth, which is he didn’t have the slightest clue he pretended to try. it was very awkward as i tried to show him some respect and pretended as if he was helping me.
c’mon sprint. you can do better than this. no wonder why you guys are so behind the other carriers. if you have a hot new phone like the evo come out (and it’s not even like i got it right away, i JUST got it) you should at least have all your employees know how to use them. you work at a phone store, you should be playing with phones all day!
i have no idea how i got out of there without smashing something on him. maybe that’s what i should have done with my old phone. it’s not like he was able to transfer the numbers anyways, it was useless to me at that point.
i feel better now that i have Unilocaled.

Alright, so my first impression was not so good, and so I truly hesitate before going back there. But yoz, my phone wasn’t working.
But this time my experience was much better! A guy took my phone and promised to look into the multiple problems it was having, and when I came back two hours later LE VOILA, it was perfect!
I didn’t ever find out what was wrong with it, or how to fix it on my own, because someone else gave it back to me, and didn’t know, but I guess in a pinch, when I want to spend 2 hours hanging out around Burlington, I can always go back. Thank you Sprint!