I have been shopping for a sturdy, plain and affordable dining room table for years. I found one here. The delivery people could not have been nicer. They assembled the table, noted a tiny peg was put in wrong, fixed it on the spot, and then helped center the table while we rolled out the rug under it. They were even nice to the dogs to boot. All this was INCLUDED in delivery fees. I thought they’d just drop the box and run. Any other company would have. I will definitely shop there again and tell all my friends!
David T.
Rating des Ortes: 4 San Francisco, CA
Such a bizarre place. They have some great furniture, but its packed into a tiny nasty space along with BBQ supplies. This is also where you come to fill your BBQ gas tanks.
Diana V.
Rating des Ortes: 5 Cambridge, MA
I bought both my bed and my mattress here. The sales people were knowledgeable but not pushy at all. I had to wait a couple of weeks for my order. Each time when I called for an update, the people on the phone were very professional. I love my new bed and mattress, and I would definitely shop here again.
Melissa T.
Rating des Ortes: 2 Richmond, VA
Dropped in to see what this store had to offer since we were on the lookout for a new couch. Had money in my purse and I was ready to spend it! Entering the store I realized it was a warehouse store. Furniture was crowded end to end and wall to wall! I was not greeted by anyone when I came in. There was a man discussing delivery times with a couple that needed the furniture sooner than he said was possible. The conversation went on and on, and I expected at least a «hello & someone will be with you shortly»…but he didn’t even look our way. I made my way through the narrow paths to have a look, hoping I would run into someone that could help me if I found something I liked. Then, way back in the rear of the store, we found a couch that could have been«THEONE»! It was comfy, reclined, and was the right color! Yeeeees! We sat there a minute reclined, imagining we were watching True Blood on a Sunday night. I thought this might just be our new couch! Then we closed the recliners to look for the ever evasive sales clerk, only one side of the couch would not close. Just kept popping up. Hmmmm, overworked floor model, cheap quality, or defect? None the less let’s hunt down that salesclerk. We searched and searched. No one in sight. Maybe he was taking a nap on some bedroom furniture on the second floor? Nope. You would think customers ready to spend their couch budget would be enough bait to catch us a little help… but apparently not. We thought if this is how the store is managed how hard would it be, and how long would we need to wait, for help if we bought a couch and it was defective? DEFINITELYNOTWORTHTHEHEADACHE!!! So we left. Our search for that perfect couch continues…
J K.
Rating des Ortes: 5 Cambridge, MA
I finally made my way to Donahue’s after a day of frustrating sofa shopping at many of the more upscale furniture stores in the area. I was not expecting much due to the not so upscale appearance of the store. However, the sales people were friendly and knowledgeable. Plus, they carry good quality brands. I particularly liked Temple and Flexsteel. I found exactly the sofa style I was looking for and then spent a lot of time looking thorough the large collection of fabric samples. Once I made my selection the price was calculated and it was a very pleasant surprise. The sofa has now been delivered and I am very pleased with the quality of the furniture. I highly recommend checking out Donahue’s.
Janiye B.
Rating des Ortes: 1 Winchester, MA
I am beyond frustrated with this business and will NEVER make another purchase from them again. We went in to order a mattress and a bed frame over a month ago, and still have yet to receive our products. They waited until after they charged our credit card that it would take 4 – 6 weeks for our purchases to arrive. Upset, but okay i can deal with that. As the 4 week mark passed, I was like ok I guess they are pushing it to the 6 week mark. Then when the 6 week mark came we called them to ask where our stuff was. The response we got was, well the company that makes the bed went on vacation for two weeks, so its gonna take another 2 weeks. Im sorry, but how is it my fault that that company took a two week vacation, You order from them, then you should KNOW that and inform your customers who are waiting for their products. Had I ordered from Jordans like I usually do we would have relieved our bed in a few days not over a month. Flat out ridiculous and horrible customer service.
Lisa d.
Rating des Ortes: 5 Newton, MA
I recently bought a few items from Donahue’s and love the service they provide. They have/can get almost any item you see elsewhere but at much cheaper prices. I dealt with Patty mostly who was very patient, helpful, and always available whenever I went in or called. I love the fact that it’s a family business and that they genuinely want to make their customers happy.
Katie P.
Rating des Ortes: 4 Lowell, MA
I purchased a couch, chair, and ottoman from Donahue’s 2 yrs ago. I’m very late writing a review, but hey, I’m new to Unilocal!I had been shopping at all of the big name stores. I work in car sales and I know the deal… they say hi to you on your way in and then follow you around. I’m 30 yrs old but I know I look younger so a couple times I went shopping, I was treated as though there was no way I was buying anything and other times I was bothered by the sales rep until I just left. None of this happened at Donahues. I was greeted, allowed to walk around freely, I felt as though the woman that helped me actually listened to what I was saying, and it was the«tax free» weekend so they were busy. I was also there very close to closing. She was very very nice, I got exactly what I wanted, quick(cheap) delivery, and I love my new living room set. I paid about the same as what I would have at the other stores, but I feel like the quality is soooo much better than those cheap sets that are advertised on tv. I recommend Donahues to everyone!
Matthew A.
Rating des Ortes: 4 Salem, NH
I will keep this simple. A small, old family owned business. I went here as this business has a fantastic relations with my work place. I needed 2 recliners. I went in, and immediately felt welcomed and had professional, personalized service. The store is a bit hidden off Rt 3A, behind a strip mall. Multi-level, this store has a good variety of furniture for the middle class suburban shopper.