Walser Mazda

This was the first used car I’ve purchased by myself. I guess they saw me coming, a single woman with no male car expert accompanying her. My last several cars have been new. I hoped the stereotypical shady car salesmen was not reality but it was worse than I could have imagined. My first mistake was buying the warranty. I changed my mind that night and it was a nightmare getting it cancelled even though Minnesota law says I have that right. Ignored emails, trying to talk me out of it by Matt, it was ridiculous and unprofessional. Alex, the salesman, should have disclosed all the terms upfront. $ 200 deductible on the warranty. He also said there was no included warranty which meant MN’s lemon law wouldn’t apply but then tucked among all the signed documents emailed to me was the 30 day warranty which I never saw until the next day. He also said the car was leased by one person. I paid $ 40 the next day for the Carfax and found it was a rental. Alex later said customers are shown the Caraxes and that they’re available on their website. He never showed it to me or told me they’re available for free online. He did not call me as promised when my mats came in. Said he’d contact the person who leased it to see if they had the other key. I bet he did. Another statement by Alex was that they had put brand new tires on this car. So last week when one of the tires kept going flat, the tire dealer said they were the original tires and I had to buy 4 new tires as they were already worn out. Next time I buy a car, I’m going to make the salesman put everything they tell me in writing. I can’t wait until i pay off this car and get rid of it. Purchased in April.

I’ve been coming here for about 4 yrs. Bought my vehicle here as well as maintenance. I’ve ALWAYS had great experience here as well as AWESOME service. Mike and Nick always took care of my car needs and even remember my name. Super cool guys! thanks again!

Had to wait 2.5 hours for some minor repairs and oil change and the repairs didn’t get fixed. Had other plans that day that had to be changed. Brought it in again and the repair did get fixed but I am not impressed with the overall experience. I will try a different mazda dealer next time.

Brain Collins and everyone at Walser Mazda made car buying easier and more fun than I ever believed possible. I was quoted a fair price over the phone, drove 200 miles in my 12 year old trade in, and paid EXACTLY what Brian and I agreed to over the phone. No bait and switch, no wheeling and dealing with loan rates and changing prices, or any of that other old-​school nonsense. Plus, Walser got me an outstanding interest rate loan. If you want to avoid the haggles and hassles of buying a new Mazda, call Brian. I’d make this a 6-​star review if I could. Heck, the stereo in my new CX-​5 goes to 11!

I went to Walser Mazda to test drive a Mazda3 and inquire about a lease. I was surprised by their non-​commission, team-​based approach to sales and customer service.
It had been a while since I had gone to a dealership, and I was bracing for high-​pressure sales tactics; but everyone I spoke to (including the finance guy, Sal) was super friendly. I didn’t feel pressured at all. Aldo was able to answer all my questions, and even stayed late to let me take a test drive.
If you’re looking at Mazdas, I highly recommend checking out Walser Mazda of Burnsville.

We went in to Mazda to buy a Jeep Wrangler they had on the website. We researched and researched and looked at many before going in to look at this one. When we saw it my husband fell in love and we decided to purchase. Dana our sales woman was nothing, but amazing and the the staff was friendly including the used car manager who said he had been driving the Jeep and almost bought it himself. The only problem at the time was a clicking in the steering column which they looked over and couldn’t find a problem so the manager gave us a verbal 60 day warranty on the issue. Fine and dandy we left with our wrangler 2011 with only 29, xxx miles on it. Well here is where our nightmare begins. One month and about 25 days into having it the check engine light came on. We brought it in and they diagnosed it as the EGR valve which wasn’t covered under their lifetime warranty and we were given an estaminet of $ 898 dollars. I although upset thought well I guess we have to suck it up and pay for it. In that time they had a new used car manager and she dealt with my frustration. I was upset that in less than 60 days of purchasing a $ 25,000 car we needed to spend another $ 800 right away! She made a few calls and to our surprise they fixed it free of charge! So once again we were happy and had our problems stopped there we would have given them 5 stars, but NO at 33, XXX miles our oil light went off about 150 miles away from our next oil change due. So we thought nothing of it and checked the oil everything was good so two days later my husband was driving to work and While on the highway the engine blew up on him! We dealt with Nick at the repair shop and he was amazing. They had the jeep almost two weeks before deciding it needed a new engine. We live 30 mins away and they don’t offer loaner cars so for three weeks we were with out the jeep. When we went to pick up the jeep AFTER being told everything was covered under warranty they disclosed that a part had malfunctioned after they took it off and put it back on. I was irritated that this apparently seemed to be their fault, but they were adamant it was not and he informed me that the price was $ 248, but would give us a «discount,» it would only be roughly $ 140. Still upset he talked to the manager and they gave it to us for $ 50. Still frustrated I payed and left. Still gets better. Now with a new engine at 33XXX miles Two days later I realized my steering column buttons were no longer working! We called the shop and out of frustration they offered to fix it for free. Just having the vehicle in the shop for 3 weeks we decided to wait. During this time growing more frustrated I called the manager to discuss getting out of the vehicle. He at first sounded sympathetic, but that changed quick with him telling me «Well we fixed everything, what else do you want.» I couldn’t believe it. We haven’t even put on 5,000 miles on this vehicle and are afraid to drive it due to every other month something’s wrong! He said he would pass on the information and to bring it in to discuss getting out of it. During the next few days I received a call from a quality assurance rep who had been informed. He again sympathetic, but didn’t know what to do because it had been «fixed.» He could tell we were frustrated and decided to call the dealership and guaranteed us that we would receive a call from the manager to discuss getting out of the vehicle and that if we decided to get out of it that we would get a better trade in value because it’s like new having a new engine. Guess what NO call back! So finally I called Chrysler myself! Little to no help in the beginning however after mentioning the lemon law he decided to escalate the problem as he thought we fell into the allowance and said we should hear back within two days. I am disgusted with the professionalism of the dealership. The manager told me «that’s the risk you take when buying any vehicle,» «why didn’t you buy an extended warranty,» «we fixed everything what else can we do.» Among not having our calls returned, owning the car less than 6 months, having thousands of dollars of problems go wrong that thankfully with nagging and warranty were mostly covered, not having our vehicle for over a month, the excuses, and being ignored we would NEVER recommend nor would we buy a car from here AGAIN!

After posting my initial review I received a message pretty quickly from Brett, the General Manager at this location. I was hesitant to return his call. I was mentally preparing myself. I thought I’d get excuses and have someone defensive to deal with. This wasn’t the case at all.
I purchased my car on a Saturday, wrote my review that night, and then the dealership was closed the next day. Brett tried to contact me Monday morning. I can tell this guy cares about his business, and he’s passionate about customer service. Not once did he make excuses or make me feel like my experience was my own fault. I thought it was pretty cool to get this call, and it’s nice to know there are managers that truly care about the customer experience not just the sale.
One of my pain points originally was the certification issue. Brett offered to pick up my vehicle, give me one to drive for the day, certify it, and bring it back to try to make things right. I was really surprised by this generous offer, and of course accepted.
A couple of days later, a friendly service specialist, Tim, came by my place of employment and picked up my car. He got lost for about 30 minutes and even ended up in the next city over. When he got there the poor guy seemed nervous, he was really apologetic. I felt bad that he drove all over trying to find the place. It doesn’t help that I suck at directions. Anyhow, only three hours later Phil, my original salesman helping with the purchase, dropped it of with my pre-​owned certification papers. It was a flawless process.
I’m appreciative of this manager and the efforts he made to make me a happy customer. I feel a lot better about the purchase. I even think if I was able to work with Phil the entire time, then the actual purchase part of the visit would have went a lot smoother, but he had customers from earlier waiting on him so that was no fault of his.
I’d bump this up to a 3.5 if I could for overall experience now. There are some good people at this dealership. I can’t bring myself to go to a 4 though, I was quite traumatized after the first interaction.

I have had my Mazda for 8 years and I have had it serviced here the whole time. They have always done a great job and have always been professional. Their waiting room is nice and has an office area for working, surfing or studying. The free popcorn is really nice also.

Walser Mazda of burnsville has always been GREAT in the area of service and repair! I trust them fully. Love the car wash; wish they would do a quick vacuum like Saturn used to do. I loved that!

Always had great service from Walser. Free car washes are a great benefit.

Its actually gotton worse (if possible) now the COO (Charlie) finallllly called me back and says «show me in writing where it says that we will do the oil changes without going EXCLUSIVELY to us for service» Walser makes me want to throw up the way they are treating me! Who in thier right mind would ever agree to ONLY go to thier dealership for service for a free oil change? I guess the sales managers hand written «Free oil changes for life» is not good enough for Walser Masda! If I could give them zero stars I would!

Walser, you’ve been demoted.
My check engine light has come on 3 times since I bought the car. Three. Months. Ago. And while you have fixed it every time, it still comes on. And the part that worries me the most is that you claimed to have done a 160-​point (or how many ever) inspection to the car before you sold it to me and you claimed it was a great car. Now, I know you were trying to make a sale, but this is very disappointing.
Additionally, my factory warranty is almost up and I’m really concerned that this will happen again. Because I’m slowly losing faith in you.
And it’s only been 10 day since my last review…