Knights Collision Experts

I ended up at Knights because that’s where the NYPD tows your car to after you’ve been rear-​ended on the FDR by someone with dysfunctional brakes… but that is another story. Anyway, at the time I was told by the tow truck driver that authorizing my car repair through Knights would be the fastest and most straightforward route to getting back on the road, and I said yes despite a gut feeling that I was being naïve.
Anyway, someone from Knights named TJ took over my pending auto accident claim, and through our early phone calls alone, I felt like I was in good hands. BUT this was all AFTER I had read a handful of absolutely dismal 1 star reviews about Knights (the Union ave location) online, many of which stated some variant of the phrase «run away from this place!» So of course, I panicked and made a beeline to their location on Eastern Parkway to scope out where my baby was supposedly going for a new bumper.
There, I met TJ in person — and she was as nice, professional, and welcoming as anyone could ask for. She gave me a full tour of the place including the main showroom as well as the garage where cars were currently getting repaired. I felt much more at ease after this visit, seeing that this business was not some hole in the wall but an apparently established and well-​run place.
Anyway, fast-​forward 1 month (it actually only took just over 2 weeks for the repairs; the other 2 weeks included waiting for those lazy pigs at the NYPD to finish my accident report, Progressive to complete their estimate, and for me to get back in town from vacation) and I must say I am EXTREMELY pleased. My car looks perfect, and my experience was flawless. The whole time my car was at Knights, TJ called me several times a week with updates, and answered every question I had along the way.
I will even confess that my car sustained a zinger of a dent while in storage there, and when I practically had a panic attack on the phone after being informed about it by TJ, she said without any hesitation, «don’t worry… we will take care of it!» And sure enough, they did — without adding any further extension to my car’s originally estimated completion. The end result was actually even better than what I expected (looks like that actually replaced a part rather than just banging out the dent)!
Anyway, the point is — please don’t overlook the «collision» part of Knights. I know they’ve got many complaints regarding their towing service (can’t really comment there), but it is very important to me to clarify that there is another part of the company that I don’t believe deserves those awful ratings. It’s been forever since I’ve reviewed anything on Unilocal,but I hope this one makes a difference for their future customers.