Michael Kors

This place was a dream come true. Michael Kors is one of my favorite designer brand and I was in heaven here. Really good selection and sales all around. Misty was helping me find my new purses. I described exactly what I liked to her and she found just about everything I liked. I also love that the cashiers offer on sale wallets to go with your purses at the register. Very helpful. To keep the story short, I ended up buying about 7 purses and 4 wallets. Very happy with all my purchases from here. Can’t wait for another shopping spree!

Extremely rude and unprofessional staff. They do everything possible to make it as difficult as possible to use the 20% coupon from the information desk. One sales clerk was extremely childish and mocked me right in front of my face. Then she tried to deny it. They need to rehire sales staff that value their customers and are not cliquish and rude.

I would give this MK store ten stars if I could! The sales team is fantastic all around. Each employee I encountered was sincerely friendly and helpful. Thanks to Christina at the register, I got a great deal! I look forward to returning soon!

Very disappointed. I notice that I bought it with original price. I ask why we didnt get any discount. She said that the one I pick was not include the sale. So ask if I can return and get my money back. No return even you bring back in 10 min.
Also very unhappy with the service. Will never buy it there.

Dont let them fool you (not just the stores and outlets. but the company themselves) about the «one year warranty»…its actually «30 days,.then its up to their disgression». You get a 1 – 800 number… then you have to send it in… then they inspect it. then it goes on from there. It could be a weeks long process. Dont think that you can just go exchange it their local store. Its really a shame they dont share that little note with you when they gloat about warranty. Yoi just have to be hyper aware these days.

I had a wonderful experience at this store, the staff was very welcoming and helpful especially Miriam and Doris. Keep in mind we visited the store on memorial day so you can imagine the large amount of people visiting the store however this did not prevent the staff from being attentive to the customers and maintaining the store clean. Definitely recommend this store.

UPDATE: my husband just called them and they said I can take the glasses back to the Citadel location and might be able to get a refund since it seems to be a manufacturing problem. Changing my 1 star to 2… still upset about the quality but feeling a little better about the ability to return them.
So disappointed… went to the outlet stores on the way home from Palm Springs to LA. I bought some cute sunglasses at MK for $ 99. Today was my second day wearing them and BOTH of the arms just broke off. I am very gentle on my sunglasses. I was carefully folding the glasses when one arm fell off. Then when I got home and placed them on the table, the other one fell off, too. This wasn’t the screw coming out – they actually just broke right off. Very cheaply made. I still have the receipt but wasn’t planning on going back there as it’s quite a drive and they don’t even give cash refunds. I really don’t want to drive for 2 hours just to exchange them for some other crappy thing. I will probably just have to suck it up, but be warned! Love the stuff I got from Rag & Bone and Theory at least.

Passed through the area on my way back from giving a presentation in Palm Springs. The Cabazon outlets are huge and can’t miss it on the north side of the 10 freeway. I usually wouldn’t venture into a store like this as it really isn’t my cup of tea. However, I just happened to text my wife asking if she wanted anything from the outlet. She asked which stores were there and I got a «OOHHH!» text back when I mentioned MK. Ok, it I went to see what they had.
As I walked in, there were plenty of staff in and about the store. Some greeting customers while others were grabbing sizes of clothes or shoes for others. Everyone was extremely helpful.
As I was trying to figure out what my wife would want, I ventured to the back of the store and low and behold… SALE RACK! 40% off this rack, 70% off that rack! Oh my goodness! So glad my wife wasn’t there with me or we could have spent eternity and then some trying on everything. I wanted to surprise her with something and ended up finding a great blouse on one of the sale racks.
As I was browsing, a few staff came over and asked if they could help out with anything. Not too pushy but i’m sure everyone works mostly on commission.
Overall a great experience shopping here. Good finds at great prices!
Keep on Unilocal’n!

Buyer beware. This store will not give a cash refund even with a receipt. Have never had any issues with returns at the coach outlet. I had purchased a bag and when I got home and put my stuff in there I didn’t like the way the pockets were. 1 week later with my receipt in hand, the clerk told me they NEVER issue a refund, only store credit. I have never heard of such a policy ever. This is a terrible policy and not customer focused. I will never purchase anything from this store again because of this policy.

Love my new bag from Cabazon outlets… not too big, not too small

Wonderful selection of bags and clothes with great variety and selection of sizes. Sweet staff who are very helpful.

Michael kors knows how to keep a lady happy. Purses and accessories everywhere. Bright, clean and spacious.

Love Michael Kors!!! Love his purses. They had the watch I have been looking for, for forever! To bad they were so busy. I guess because I wasn’t buying 5 hand bags. :(
Maybe next time when I pass through.
Note don’t come on weekends. They drop your buses of people off at the outlets.

It’s the biggest Michael Kors Outlet I’ve been to and they actually have some clothes! Again learned a new thing called «clutch», wifey has been looking for this particular purse, the the workers were very friendly on finding something similar to what she had seen in the past, unfortunately if the deal was good, go ahead and grab it because they won’t be there next time.
This MK outlet has plenty of selections of purse, jewelry and clothes. Not much watch for guys and pretty much the same thing you will see at other MK store, so guys not much here for us!

I heart Michael Kors!
My bf and I came here on a Sunday afternoon. The place is great! So many cute bags!
Some prices slightly cheaper than Michael Kors in the mall.
I was debating on two colors on a bag, it was additional 40% off.. . Sherman approached me. He was super friendly! He made my shopping experience fun!
I ended up getting both bags!
This definitely is worth a drive back here!
Thanks Sherman!

I really enjoyed my trip to this Michael Kors location! I did do a little shopping enjoy my pictures. The store is big the staff are professional and helpful. I was in and out took about 20 minutes tons of pretty items to choose from. I was like a kid in a candy store.

While waiting outside for the store to open the sales associates were rearranging which is understandable. HOWEVER, I didn’t want to purchase anything after I saw them throwing more than ten purses on the floor! I understand if there are no customers around but there were myself & a few others who saw the same thing!

Probably the only place I’ll buy MK.
Usually some decent deals to be had — primarily on handbags and wallets. Most everything is sligthly cheaper than retail, with occasionally some larger sales.
They also have clothing in the back section of the store.
The staff can be as helpful or as laid back as you’d like them to be – if you have questions, they’ll answer, but if you’re happy to be left on your own, that works, too. Kind of odd though: they had a model-​like woman standing by the front. Not answering questions, just standing there in a fancy dress. A little odd?

Michael Kors at Desert Hills Premium Outlets recently opened a much larger, state of the art luxury boutique! The store is unbelievably beautiful! The assortment of product is amazing! Handbags, watches, accessories, and apparel!
The staff was very well versed on product knowledge. Daisy was my sales Associate. She was wonderful! Check out the store!!! It’s a must shop. Suite 240

I’m not alone after all. This store has the worst customer service ever. Not even one of the sales associates greeted me when I walked in the store. And none of them asked how can they help me spend my money to that effect :) They only greeted those looking richy rich girls…
Anyway, I’m not buying my next Michael Kors bag from this store. I’ll take my spending to another location where they don’t base their revenue by the physical look of a customer. No wonder Coach gets more customers than MK in any factory outlet because MK’s own sales associates drives their customers away because of their conditional friendliness.