Tory Burch

I ended up buying a pair of very expensive sandals because the sales woman convinced me they fit. I tried to wear them one day and kept saying these are a half size too small (I wear a 6.5). When I read the reviews EVERYONE reported that they ran half a size too small. WHY DIDN’T THE SALES PERSON KNOW THAT ALREADY???
I live very far away from this place & made a special trip out for these sandals.
Now they won’t take back what they sold to me and I’m stuck with very expensive sandals that I can’t even wear. Thanks alot.

Big store but not killer deals… Doesn’t matter bc the Asian community has bombarded this store. Long lines and crowded. Otherwise, nice store. Wished the prices were lower to deflect outlet prices!

It took me a while to finally be offered to be helped but when I did, it was great customer service. I bought a hat with my purchase, and even though Jonathan had his hands full, he went out of his way to find me the shoes i wanted to try on, and he even got me a hat from the back! (because the hats on display had been bent and worn out from the crowd!) Soo thank you! Happy customer here. Will come back soon.

The quality of Tory Burch is questionable. I have heard complaints that the flats aren’t comfortable and I have seen the logo from the famous flats fall off. As a result, I would steer away from any footwear due to multiple complaints from friends.
I don’t expect to be acknowledged here (just like I wouldn’t expect to be acknowledged at Burberry either). Customer service definitely needs improvement, but maybe they’re all scrambling to help with the shoe section.
(+):
–Carries the occasional classic pieces (neutral colors)
(-):
–Lack of customer service
–Wild/​tacky colors. Want an orange wallet? Yes, we have it!
–Outdated. It’s February 2015 (my last visit), and they’re selling a discounted Iphone leather case… that is for IPhone 4 (released in 2010). Whoever buys that in 2015 is screaming pretentious. Don’t make your consumers look bad unless you purposely plan on it.
I wouldn’t wait in line to get into the store.

My wife was there shopping and they ignore her seven several times because she did not dressed with the Gucci bags or Chanel bag but she have many of those at home they made a big mistake. The salespeople in there profile clients that is a big discrimination…

Found my tote. So excited to stop here to see if I could get it. Been trying for months to find it online. They had it. And it was on sale! Yeah me! The store is great. The employees so nice and helpful. Most things though seemed normal priced to me and many items didn’t have prices on them including the tote I purchased. I also saw a cool leopard cuff bracelet but didn’t want to ask how much. Store was kinda of busy. Many of the guys working looked like CIA. Felt safe but strange at the same time. Will definitely stop again next time I drive past!

I got sucked into Tory Burch as I was passing through the area. My wife was home working and wanted to see what they had. I couldn’t face time with her since my phone is old school. I ended up texting photos to her of various racks, tables and shelves. She would text back with pics of what she wanted and I would ask for her size. Some of the sales guys through pity on me as I was showing them the texts.
Anyway, I think that was a better way for my wife to shop than having her there in person. But either way, it worked out. I made my way to the back of the store where the shoes were. SALE SALE SALE! 20% off lowest marked price on SHOES! Ok, so this is where I would spend my afternoon. My phone memory started maxing out since I had soooo many pictures on there and trying to text them.
I guess it worked as I was able to get a hold of a pair of wedges for her. I would’ve gotten more, but they didn’t have them in her size. Keep in mind, if they don’t have a size at this location, they can ship for free from another of their stores to your home!
Keep on Unilocal’n!

Great prices and service. Loads of stock. Take your time to browse around. You will surely find something. Working with Jeff is the best! He’s like my personal shopper.

A lot of selections and I do recommend you take your time to look. You will end up finding something (s) you like. Kevin was very helpful and would check to see if they had a certain color in the back. He took his time with us and would always check up on us. If you go, ask for Kevin!

Tried to enter the store while it was raining outside. Only one of the doors was open, and we opened the other so we could avoid the rain a bit more quickly on our way to shop. The security guard physically pushed us women out into the rain. Decided to not shop there at all. Can’t believe the store would treat its customers like animals. Will not be shopping there ever again.

After being upset about the wait in line outside the manager made it better by explaining why the wait was so long and she also found me the purse I was looks for. The customer service was great. Thank you again.

Like other Tory Burch outlets, discounts are usually 20% off retail prices. I found plastic make up bags for about half price. The other difference with this outlet store is its large size and indifferent salespeople. I walked in and it was practically empty and there were a few workers chatting by the register.
It’s the holiday season, people. Where are the holiday sales? One 50% off table by the door is inadequate. I like Tory designs but I wouldn’t wait in a bouncer line to browse here. I didn’t even see the expected section where out of season bags were offered for much reduced prices. You can get better deals at the markdown table at Bloomingdales or when Bloomies includes Tory Burch in their special sales.
I also saw some older Tory designs on the make up bags. Her bugs print is about 2 years old. I may not buy a lot of Tory but I know her merchandise.

5 stars for Karen! She helped me with everything that I needed even though it was pretty busy. She was patient with all my shoe sizes. In the end, I loved all my purchases.

This is a great place to get your tory burch shoes. Holidays they have 20−30% off and they have their specials as well. The wallets were $ 79 today.

Okay, I didn’t ge to go in, but the wifey did and she said that it was messy over there and people were just grabbing sale items off the shelves! There is a security and a line to get in and even with that the place was «messy» according to my wife, waited outside and there is a hall next door that you can actually seat and wait while your wife spends a few hundred dollars on a shoe!

What a waste of waiting in line for TWO hours to get in. Merchandise is so-​so and prices are hardly discounted. The shoe section is chaotic and cluttered. You can’t walk around without stepping on shoes and boxes. I wish they had a wider selection of shoes and offered better outlet prices on the handbags. Too many wedges and flats. I was looking for a nice pair of neutral-​colored pumps that I could wear to work, but nothing caught my eye. I perused the store for almost half an hour and came out disappointed and empty-​handed. Had I known it would take two hours to get inside, I would’ve shopped online or at Nordstrom and paid full price instead of wasting my time at this outlet store. My verdict? Not worth the wait.

Like others have said, the discounts aren’t as great as you think. I stalk Tory Burch’s website at least once a month. Don’t judge me.
Decent selection of shoes, but I’ve found last season sandals (leather Millers) at retail price of this season’s Millers.
They also carry some purses that are this season (Robinson saffiano tote) at current retail price.
I did find the sandals that I wanted from last season that Tory no longer makes! Sadly, the nice Asian guy helping me told me they didn’t have my size.
Still cute stuff. Just check the prices online to see if the discounts are worth it (or if there’s even a discount).

This store is worth standing in line for.
There’s a great selection of handbags, shoes and clothing at fantastic prices. The weekend I went was so busy, they had to line up outside. If you’re a fan of colors like green and orange, you’ll certainly find items that will end up on your arm.
I walked in a few circles trying to justify another black handbag purchase but I couldn’t do, it even though the price tag was so inviting.
The only thing they didn’t have a large selection of was the jewelry. I was looking for bracelets but only found the clear cuff and double-​wrap leather one.
I don’t think you’ll be disappointed (like I was walking into the Gucci outlet) with the inventory. This is definitely a great store to come to if you’re a Tory Burch fan.

My wife has «high end» name brand loyalty.
I didn’t know who the heck was I. Magnin, Bloomingdales and Neiman Marcus until we started dating back in the 80s.
She was into Esprit and Dooney & Burke back in the day. Until the economic bubble burst, she was into Louis Vuitton.
Nowadays, Tory Burch has all her attention. She loves the shoes, bags, sweaters, key fobs, tampon cases, swag, etc.
The sales associates are quite attentive at this outlet store, if you would call it an outlet store. Since my wife is an enthusiast of the brand name, she gets special attention from these guys… like a free soft drink or a cold bottle of water when she shops here.
I do what I can to keep my wife happy.
Tory Burch helps me achieve this mission.

The store décor is beautiful and the very core of Tory Burch. Style is Preppy-​boho with her signature logo and it’s easy to wear. My favorite items are their shoes. Fashion with comfort. Customer service is great here, but the prices aren’t as great as you think. The only deal you will get the ones that are the ones on sale… some better than other.
A pair of Abbey 2 was $ 215 retail, here $ 192.
You can sign up for the mailing list, so hopefully there will be better sales in the future. Can’t wait to see the offers they come up with in the near future, yay!
Customer service here is A+++