Polacheck’s Jewelers

Extremely pleased with the great customer service! Robert Bookatz was very thorough with the submariner purchase I made. Definitely coming back to Polacheck’s jewelers !

I love great timepieces and I love great customer service and everyone at Polachek’s delivers on these to the highest degree.
Before I’d ever been a customer I would routinely pop in with the family on my way home from the beach, still in flip flops, and I would still be given first class treatment and respect. And even when I’m drooling over Pateks and trying on Cartiers, the service is friendly and down-​to-​earth, never stuffy or pretentious.
I recently brought in my hard-​used Rolex Submariner just to ask a question about how to fix the bezel and they repaired it on the spot — no charge (and it’s worth noting that I didn’t purchase the Rolex from them).
No more dealing with the Rolex service center for me — I’m happy to give my business to this family-​owned and –run store.

My wife has a David Yurman two-​tone Thoroughbred watch. One of the links had worn to the point that a large gap appeared the band. Worried that it could break at some point we took the watch to David Yurman Beverly Hills. They sent it to NY who told us it was unrepairable and the best thing to do was replace the band ($ 1400).
A good friend recommended we take the watch to Polichecks. I spoke to Charlotte and she went way out of her way to advise us. We took the watch in on a Saturday around noon. The jeweler, Dalton told us he thought he could do something but it might take awhile. We were in no hurry after Yurman having the watch for over a month. We were home 4 hours later only to get a voice message that Dalton decided to drop everything and take a try at fixing the watch band and he succeeded! Please come and pick it up. We went Sunday the following day and got the watch beautifully cleaned and polished with the band fully repaired.
I was so impressed with this shop. It clearly was very well managed and they knew the importance of good service. We live in LA, they are in Calabasas, a trek for us but we will be going back.
I think the moral of the story is never underestimate the capabilities of a fine jeweler. Yurman designs great jewelry but repairs are obviously not their thing. I get it.
Secondly, when you find a good jeweler reward them with your loyalty.

After using Unilocal for a number of years, I am compelled to write my first negative review due to the insulting and negligent behavior of the Polachek’s associates. I went to Polachek’s to meet with the jewelry designer twice when I was told she was not available and on my third attempt, after waiting 40 minutes with zero acknowledgement of my being there, I left committed to never again shop at Polachek’s, despite its proximity to my Hidden Hills home. I gladly will make the drive to XIV Karats where service is impeccable, prices are better and quality matched.

Hi Brent,
I appreciate your response to our post as well as your offer to contact you directly, which we will be doing. However,
I too feel compelled to mention the factual inaccuracies in your response.
We were there, we in fact called, and still today your web site indicates that you are open until 5:00 pm on Sunday’s.
. I appreciate your stores security policies but there were customers in the store when we arrived which I’m sure you saw on the tape.
My wife took down Joes name as we were surprised to get turned away and were planning on calling. I might also mention that had Joe made the offer to let us come in we would have come in and had NO reason to write this post in the first place. We just needed to get her sized. Thanks

The experience was top notch and Andrew, the rep, was excellent. He was a great person to work with from start to finish. He made the entire buying experience very enjoyable. For anyone looking for a great buying experience, go see Andrew at Polacheck’s.

I live an hour away but stopped in Calabasas on my way to L.A. to have a battery put in my Baume Mercier watch. I thought I could wait. They said and hour. But I had an appointment and I left it on a Thursday, they said it would be ready when I came back through on Sunday. I had the sales girl check to make sure they had the «key» to open it. It was pricey too $ 45.00 But I was coming through late on Sunday on my way home. I changed my plans so I could pick it up before closing at 5:00. I got a call on Saturday night to say they did not have the key and would have to send it out. This was so unprofessional. The jeweler near my house could have sent it out.
Very unprofessional. Take your watches somewhere else. Lots of hassle for me.

I wish I could give an even higher rating. They were amazing. My father who had recently passed away left me a watch. I know nothing about the world of expensive watches. I found Polachecks and went to see if I could get some advice and information. I spoke with Vanie who was sympathetic and wonderfully helpful. She even did a couple extra things that she very much didn’t have to do, like provide some items to help protect and clean the watch. Sometimes when you’re going through rough times even little kindnesses really matter. I experienced much more than little kindnesses at Polacheck’s Jewelers. To them I want to say thank you again.

Nicely decorated store and product presentation that brings about an upscale shopping experience. My sales associate Stan was helpful, patient, and attentive. Sadly we were not able to make a deal that day; but I would definitely come back to Stan for my next watch purchase, for him to get first shot at my business. Overall I am very happy with the experience; I did not feel pushed or rushed. Research your pieces before you go to the store, so you have knowledge as leverage for negotiation. Bring wads of cash to show them you are a serious experienced buyer looking for deals TODAY. Be polite, but FIRM; have faith in your research, and don’t let anyone plant seeds of doubt in your mind on what’s a good deal.

Fred and Erika are all class. They are warm, not pushy and genuinely want to get you a good deal. I got a gorgeous ring from them at a great price. They have a beautiful selection, I will send my friends here.

I brought an antique gold watch that my husband purchased for me to Polacheck’s for a new battery. The woman behind the counter consulted with a man in another room and asked him to take a look at my watch. She returned with my watch five minutes later and said that the watch does not need a new battery and they recommended a cleaning which would cost $ 350, the actual cost of my watch which was bought years ago.
Taken aback by the quote, I took the watch back and went to another jeweler in Woodland Hills, Jean Pierre, fully expecting the same result. To my surprise, Jean Pierre, checked my watch, said it needed just a battery, and installed a new battery within ten minutes. My watch is working again and I saved $ 350 by not leaving it with Polacheck’s.
I can sum up my experience with Polacheck’s in one word «THIEFS!».

Just as choosing a qualified and trustworthy mechanic to service your car or choosing a qualified and trustworthy accountant to file your taxes, it is important to choose a qualified professional to service a watch. After 7 years, my watch desperately needed service. I took it in to Polachecks at which time they told me that they could perform the service in house rather than sending it to the service center in Dallas. The sales person Andrew was very friendly and helpful and was able to me an estimate the very same day I took it in. The technician who services my watch, Tung was able to complete service in less than 2 weeks. My watch looks great as new and is running perfectly. It would have taken 6 weeks or longer if I had sent it to the service center in Dallas. I feel I made the right choice in taking my watch to Polacheck’s and will definitely use them for future services.

When I walk into Polacheck’s I’ll go straight to Bobby. When i indulge in jewelry it’s for a lifetime satisfaction with no regrets. The one who helps me with my purchase is just as important to me as the luxury itself. Dealing with courtesy is nice (he is nice), but don’t be mistaken legitimacy and knowledge is what counts when i walk out with that precious bag. I highly recommend him even if you have questions. Very helpful!

love Polachecks — my husband loves watches and we have bought a few here as well as my own and they are wonderful every time — I have even come here to repair and refurbish other pieces and they do a perfect job always. They are tolerant of my children and I find them to always be helpful and nice. I wish I could buy more often but since I don’t it feels like a very special treat when I do.

I will give them one star for existing on the surface of Earth.
Remember that scene in Pretty Woman where Vivian (Julia Roberts) walks into a boutique, dressed in her streetwalker clothes, and the saleswoman says, «I don’t think we have anything for you here. You’re obviously in the wrong place.»
Well, that basically happened to me (but I was NOT remotely dressed like a hooker).
I went in to see if they would exchange or buy back my 2 necklaces that were purchased there (the «P» for Polacheck is still on the necklace). I have worn them twice ever AND I was dressed cute and like the lady that I am.
Not only did I get treated badly, but the pompous, la-​de-​dah look and feel from the 2 women that «assisted» me from the moment I walked in was so palpable I could have cut it with one of their diamonds.
That’s fine if you won’t exchange them, which I still find ridiculous since it was made from your own Polacheck hands and I wasn’t asking for straight up return for them, but there is a kind way to handle people to encourage them to return or allow them to feel valued as a human and a consumer.
They just solidified my loyalty to Excalibur In Beverly Hills. They remember me with perfect clarity every time I have step foot into their doors. They were excited when I found the perfect engagement ring and I can’t wait to get my wedding band and any other fine piece from them in the future. Don’t waste your time and money here, go see Kurt and Amy at Excalibur.
Big mistake. Big. Huge.
I have to go shopping now.

They were awesome! The store is beautiful. I came in to look at their Emily Faith rings and decided on her diamond X ring. The salesperson that helped me was Celeste and she was super nice and extremely helpful. I had the ring for a few days and, although I though it fit me in the store it ended up to be a little large, so I called them and they told me to come in and have their jeweler take a look at it to see if he could re-​size instead of them ordering a smaller size and having to wait a little longer. Their jeweler fitted the ring and said that although it was a bit complicated (since the ring is an X shape) he could resize for me! Best part is he had it ready the next day. And it looks beautiful. I am very happy with their service, especially since I’m not used to buying expensive jewelry and was a bit nervous, to be honest. They made me feel right at home!

Beautiful store and layout, great selection of watches. I was in here to get an appraisal done for one of my watches for insurance purposes. I called around to a few stores but they had to send the watch out for an appraisal which I will not do. When I called Polacheck’s they said they had an appraiser inhouse and for me to come in anytime during the day. When I got there I was greeted by Sheila who was the appraiser who had the watch examined by their watch maker and she conducted the appraisal. She was very helpful, professional and very knowledge about watches. When I am ready to make my Patek Philippe purchase I will be sure to purchase from Sheila.

These people are full themselves. Maybe it is the Calabasas (Beverly Hills Wanna be) syndrome! I am not sure. I called them once to inquire about a watch and this «uppity» uptight woman answered the phone with no interest whatsoever that this could be a potential sales opportunity. Even one star is generous for an establishment like this and you see the picture of the trash that runs this garbage of an establishment every now and then in the Calabasas Magazine trying to portray themselves otherwise.

Beautiful stunning store with the most amazing jewelry. All high end watches from Patek Philippe to Rolex and Cartier, you will find them all here. I drool…
The jewelry selection ranges from David Yurman to the most expensive and rare collection of beautiful diamonds. If you’re looking for an engagement ring then definitely stop by Polachecks. Ask for Bobby — he is the nicest jewelry guy ever!
Oh, and I love their snack table. Gummy bears and diamonds anyone?

Great layout, I just walked in to browse — that’ll get you one star.
I asked the woman working off to the side if they carry any Omega watches — she said no, and proceeded to act like I was some sort of inferior human being for the next 5 minutes until I left. She could have asked what model I liked, and suggested an alternative or something. Instead, she proceeded to ignore my next few questions.
Very classy service.