Sephora

This Sephora has amazing customer service. Although there are a couple Sephoras closer to me than this one, I will come here just based on the customer service. I asked for a sample and the sales associate actually put a paper in there on how to use the sample. I’ve never had that happen. The only other Sephora that rivals this store with great customer service is the store in Vancouver. I will certainly be back!

Back in April, I had my makeup appointment for prom. I was very hesitant about this because I’ve heard some bad experiences at Sephora. I was greeted kindly by Miriam, who did my makeup that day. I felt very comfortable and relaxed. I told her exactly what I wanted to be done for prom, and she definitely did an amazing job. Although they say it’s a forty-​five minute appointment, it’s more like an hour. Maybe it was just me, but I was not aware that I had to pay extra for false eyelashes. I thought it included it as part of the makeover, but I guess not. Overall, I was highly satisfied with my experience. Thank you, Miriam! :)

This Sephora is one of the best. The employees are always friendly and helpful and never push products on you. They also have some of the brands that you won’t find at other Sephora locations and they pretty much always have everything you’re looking for in stock. Great store, and I definitely prefer coming here as opposed to the Topanga location!

Finally got my hands in this Too Faced Sweet Peach palette after waiting for months. Staff here in this location are so friendly and helpful. Thank you Sephora staff you made my day

This was my first time shopping at this location and I was skeptical at first considering my other visits at Topanga and a couple uncomfortable ones at Northridge (STILL A MILLION TIMES BETTER THAN TOPANGA). I was wrong though! The girls were awesome and helpful without stalking or harrassing me or cousins! It was a pleasant surprise and will come back for sure!!! AND they also said Happy Birthday to my cousin when she was making her purchase, wasn’t mandatory but very nice! Other locations wouldnt say anything *cough* Topanga.

This is by far the best Sephora I have been to. The store is almost never crowded, the employees are very friendly, and the parking is a lot better than the Topanga mall. I had a particularly positive customer service experience the other day, I believe the woman helping me was named Shirin. Shirin had great customer service skills and helped me order a product online without any trouble. I will definitely be returning to this branch for my next make-​up purchase!

I absolutely LOVE makeup and will buy whatever looks pretty whether it’s a drug store find or a high end luxury. What matters to me is that I (the paying customer) like it or even better, LOVE it! That being said, I have spent my time in a few different Sephora stores BUT the Calabasas location (the Commons) always blows me away. The customer service is top notch. I live a stone’s throw from the Topanga (Westfield Mall) store & have dipped in to the Oaks mall location (Thousand Oaks) but they can’t hold a candle! Last week my MIL was visiting from Houston and she is a SHOPPER, over lunch she mentioned that she is never really happy with her lipstick. She is a woman of color who prefers an elegant red. Well, hello Sephora! We walked in and were treated like QUEENS! The two sales associates were Andi and Shirin. They asked all the right questions, did a Color IQ/​mapping, and laid out quite the selection. The smile on my MIL’s face was one that I will not soon forget. We received some nice makeup tips, bought some great cosmetics but will NOT forget the personal attention from these two young ladies. They truly exemplified EXCELLENT CUSTOMER SERVICE!

Very mixed feelings here, and it’s related to the older sales associates here. I get that this location is next door to a movie theater, so they get a ton of teens and young women just window shopping and testing a lot of product — I’ve seen it for myself. But the problem is that they treat all potential customers as time wasters or don’t help you at all. I went in here looking for products I needed for work, and the sales associate that wasn’t behind the register was tied up helping 13 or 14 yr olds try on foundation.
I ended up just ordering online.

I came back today and I was impressed. I had a few returns because I had issues with the product (without a receipt) and I was able to return them with no problems. We also were given a lot of attention on products we had questions about. I think this location is a hit or miss in customer service… this time… it was great!

My review is mixed. Not because of the product selection or the store itself. The floor was seemingly well stocked and organized.
I had a Sephora gift card given to me and I wanted to spend it. I didn’t get that far because I didn’t see one person available to help me find things.
Obviously the cashier has to stay behind the counter, but I couldn’t get any help so I decided to leave and shop online.

I had my makeup done by Kevin for my husband’s engagement party and he did an amazing job on the contouring and eyes. He has a wonderful energy and I had a great time during the entire process. This sephora is very cozy and has such an amazing location. I parked close. I love the commons area although I don’t come here enough to enjoy it. I will definitely be back.

Rude service and always out of stock with popular items. I came in and one girl in particular was very rude. I wish I got her name. I walked out not buying anything. If the service was friendly, then I would have bought something. Too bad since this is the closest Sephora for me. For now, I will drive to the one at Topanga mall where there is better service.

Okay the only reason I gave this place a low rating was because of the service my friends and I got. I come to this store every now and then. I think the location is great! Fantastic parking, plus other stores to check out. The store is always clean, and the staff are always friendly and have a smile on their face.
So why did I give them a one star?
Well, I don’t know if we just came at a really bad time or something but the service we got was very strange indeed. We walk in and find this really nice lipstick by Kat Von D. (Lolita). I had asked one of the girls if they had anymore in stock. She said sadly no and that they were on a 6 month waiting list. I thought ‘wow this is really popular’ and was getting ready to walk away when my friend opened up one of the bottom drawers and found the Lolita lipstick we were looking to buy. Another staff member saw us and, with a rude tone, asked if she could help us.
(friend opens drawer and finds lipstick)
Staff: Can I help you?
My friend: Yes are these here for sale too? (pointing at lipstick)
Staff: Yes they are. What can I help you with? (remember…she is saying this in a rude tone…)
My friend: Oh these are the lolita lipsticks and we’d like to buy these.
Staff: (Takes the lipsticks from my friend) No, we are all sold out.
Now she’s telling this to us AS SHES HOLDING THE LIPSTICKS IN HER HAND.
We would understand if it was on reserve, but she didn’t say that.
So we just left.
Like I said. I love this store but this service was beyond strange.
We ended up finding the lipsticks online so there was a happy ending.

This Sephora is clean and well organized. I have taken a couple of beauty classes here and really enjoyed! They take their time in making sure you have your needs met. Only reason I didn’t give them 5 stars is because I have come a couple of times and they were sold out of what I was looking for, but otherwise, the best Sephora location I have been to!
Update * the girls are so amazing. Had to change my stars!

This is definitely one of my favorite locations for Sephora. I really like don’t like going to the indoor malls, it’s much more fun to be outside at the commons. I like the parking much better here too. I find the girls that work there to be particularly helpful as well, maybe it’s because it’s not as crowded as the mall stores. They are always willing to lend a hand to find something or help you try it out.

Comparing this Sephora to its closest sister store in the Topanga Mall is like comparing apples to oranges. This Calabasas Sephora is:
1) convenient (yay! no awful Topanga Mall parking!)
2) the staff that works there is beyond helpful and friendly… whether you’re dressed up or dressed down. Not as snooty as the Topanga Sephora… hello??? Who do some of these saleswomen think they are coming across as totally biotchy if you’re not wearing 2 tons of makeup?
I found that the Calabasas Sephora was somehow more classy. It’s smaller, more spacious AND you get the great option to pop outside the store to truly see what these makeup swatches look like in real daylight and not just Sephora/​mall lighting! They leave you be when you are shopping but are at the ready with any questions that you might have.
The only bummer is that this particular Sephora does not carry any Bobbi Brown like the one in Topanga. That’s the only reason that I gave it 4 and not 5 stars because I think that’s a pretty important line.
Now if we could only get Sephora to carry Charlotte Tilbury…:)
Overall, I think the Calabasas Sephora is amazing.

I normally hate going to Sephora but this particular store blew me away. I was desperate since I ran out of primer (God forbid the ladies run out) and I grudgingly went into Sephora, especially the Calabasas location. I was floored by how awesome their customer service was. There were about 4 girls & they were so nice and helpful, they didn’t follow me around the whole store & annoy me (like most locations do). When I got to the register & they looked up my account they noticed it was my daughter’s birthday & they gave me a small gift for her.
Most Sephora locations have really bad reviews because of their lack of customer service but this location is just the opposite. They are also not as busy as the other locations such as the ones in the mall, so if you need your makeup done at the last minute this is the location to go to.

My first time here I walked into exchange your cologne that I received as a gift, this awesome lady by the name of Sandy help me out was very professional and very help full. She asked me if I had a receipt I told her no, she said that was not a problem and said pick out another cologne which I did and that was it.

Went Friday December 19 for a CMA appointment. I arrived on time and was taken. The young lady was from NYC and moved to California three months ago, she was awesome. The young blonde guy who worked there was very helpful. A Lancôme rep was there helping a client but when others stopped to ask him for help he did so with a smile, the whole place was rocking and rolling and the staff was terrific, I would be back when visitng family and wish this location much success.

Brand spanking new Sephora having just opened on November 14 (now December 16) conveniently located at The Commons in Calabasas. Basically, all Sephoras seem to be created equal, but I have to say, because this place is new, it is soooooooooo unbelievably clean, sparkly, and shiny. For that, it far exceeds all others. Plus, it was quiet, not overly crowded. Nothing was out of order or misplaced. Aaaah, but it gets better. They even had the red glitter nail polish I’ve scoured the earth for, only to be told online and at ALL OTHER Sephoras, it no longer exists… but HERE? They had my red glitter nail polish. Yaaaaay !!! I’m so excited. I could be wrong, but the store size feels just a tad smaller than the others, yet, nothing appeared to be missing from their inventory… they had all the makeup lines, the perfumes, nail polishes, accessories, and all the other things I’m now forgetting to list. What I REALLY like about this location is that it’s not tucked inside of a mall, and I didn’t have to deal with mall parking. I came after work, parked and walked right up to it. THAT is my favorite part. Granted, the word still hasn’t gotten out yet that it even exists. Come to think of it, I’m not even sure how I found out about it… but I did… and I’m super glad.