Bedworks

Atmosphere is soothing, excellent staff! We tried a few mattresses, and my husband, who needs to «think on it», decided on a futon within 10 minutes! I’ve loved this place for years-​happy to be back!

Both sales staff were unhelpful and didn’t seem particularly knowledgable. The woman told us she didn’t know what fabric covering options they had, nor had she any idea how much they cost and that we should come back tomorrow when someone more knowledgable was working (told us her name but didn’t write it down for us or take our details so she could call). The man said that the futon we liked was broken so they couldn’t sell it to us, and also said he couldn’t possibly remember all the prices and spent five minutes explaining how the pricing charts work «so we could help ourselves» (we asked about just one fabric). Just as he was about to show us how the futon converted, another customer sat on it. Instead of politely letting her know we were about to see how easy it was to convert, he talked and joked with her for a few minutes while we stood waiting, and then led us to a smaller and lighter futon to demo. Their futons were overpriced (in the $ 1−2k range) and they didn’t have any real leather options. Plus apparently the frames are usually broken? I’m confused by the positive reviews, definitely don’t plan on buying furniture from here.

Wonderful service, backed by great products.

If you want a real product, made of real materials by a really nice owner, this is your shop. If you want junk that you can throw out in a couple years, then look elsewhere. By the way, you won’t pay that much more for a frame here than you will for a junky one.

After not-​so-​great experiences with other small local furniture shops, my husband and I were so happy with our purchase at Bedworks. We were looking to replace the mattress on a wooden futon that we use as a sofa and guest bed, and Bedworks not only had a fantastic selection at unexpectedly low prices, but they also avoided the biggest pitfall of furniture stores everywhere, which is the pushy hard sell. They were knowledgeable and helpful, and let us spend all the time we needed going from one couch to another trying out the mattresses without bugging or pressuring us. And instead of recommending the slightly expensive delivery option, they convinced us that we could fit our new mattress into the backseat of our little Honda, which meant that we could start using our gorgeous new mattress days sooner than I thought we would.
The futon covers and throw pillows they sell are lovely but expensive, and the cover we bought ended up costing almost half as much as the mattress itself. But I felt like the quality and service were worth it.

I bought a futon frame and mattress. These guys are great – they really know what they’re selling and care about it. (The saleswoman gave me a diagram of the futon unfolding mechanisms that she made herself to explain it.) They think the whole customer experience through – from getting it to your place to disassembling it for a move – and there wasn’t any pressure or «upselling.» I’d recommend them to anyone.

I’m not sure I can say enough good things. I’d decided to celebrate tax free weekend by getting a new and badly needed replacement for my futon mattress. Store #1 had futon mattresses in the $ 300 dollar range that were as comfortable as my 10-​year-​old futon mattress. Store #2 had no mattresses but they suggested a store called Bedworks. Reluctantly, I traipsed through the 100% humidity to Bedworks. My frown turned upside down when I walked in.
Bedworks had as many varieties of futon mattresses as bedding stores have varieties of flat mattresses. Their saleswoman was about a million times more articulate, helpful and knowledgeable than your average mattress salesperson. And the prices… their high end futons were in the $ 300 range – making them a bargain (in my opinion) relative to chain store #1, which was selling chintzy and painfully uncomfortable futon mattresses for the same price.
I wish I’d known about this store years ago. I’d most certainly go back.

I just bought a new bed and futon from Bedworks. The staff was exceptionally helpful both at the store and when I called with questions. Since I have been sleeping on my new storage bed, I have been sleeping better than ever! It is incredibly comfortable! A house guest just reported the same thing about the futon. I wish I had gone to Bedworks years ago — I’ve been missing out on a lot of hours of zzzz’s.

Great selection, high quality, and excellent service. The staff was knowledgeable and provided helpful advice to make sure we got exactly what we needed, but they also gave us plenty of space to look around and discuss on our own. Although we don’t expect to return anything — it’s all great — it was also nice to be encouraged to bring things back if we changed our minds. Not «give us your money & go» here.
Also good were the competitive prices: we wanted to support a small local business but wouldn’t have wanted to pay a big premium for it. And the furniture designs are really cool. A great store. Will be back.

A few years ago I purchased a platform bed with storage and headboard and really, its the best bed and truly a great design. I am looking at their futons for my second bedroom and am looking forward to their no pressure sales. They really are the nicest company. Everything is simple and not complicated when it comes to customer service even up to the delivery.

Back in the early 80’s when we were still sleeping on a mattress on the floor like penniless students (and happy that way :), we decided to grow up some and raise ourselves high enough to store stuff under the bed & so forth… So, we ventured from Allston over to Bedworks in Cambridge, and now back to future in 2010, very glad we did.
Back 30 years ago, we bought a Bedworks «floating» oak queen platform with headboard bookcase and one drawer for storage underneath (at the time, the bed was against one wall, and we had run out of money anyway, since this was the single most expensive furniture purchase we’d ever undertaken). Do not worry about price much, it is money well spent. I say this as an experienced old dude now… the unit is performing today just like new, and looks like it, too! But there’s more to my little story…
I’ve never strayed too far from my «student on the floor» roots, and so at age 60 when I need to clean up and store my summer clothes somewhere in our smallish suburban bedroom, I finally look under the bed on «my side» and wonder why I cannot have a nice modular sliding and matching drawer like my lovely wife! So I mention it to her, along with «you’re dreaming if you think Bedworks is still in business!», and then she goes to the Internet and within a few minutes is on the phone with the ORIGINAL OWNER of the place, still in business and he knows EXACTLY the item and style and size in question, takes the order over the phone, and emails all scanned receipt info to us within hours.
So, if I have to eat crow by falsely declaring Bedworks dead, that’s fine. We are very happy customers of a lasting and valued business in the Boston community.

Bedworks is the best furniture store in Cambridge. I bought one of their platform beds and a mattress and it is the best sleep I have ever gotten. The salespeople were informative, approachable and kind. I will certainly shop there again for my furniture!

I can only comment on the floating platform frame, as that’s all we’ve gotten, but oh man is it ever a wonderful piece of furniture!
We went in after work some evening before our June 1^st move after looking at scores of platform bed frames and not feeling good about any of them. We’d been hesitant to look at the floating platform because we’d looked at them online and fallen in love, but were wary of the price tag. When we saw it in person, though, we understood its worth.
We talked with the owner, who told us the story of how and when he designed the bed, explained his design philosophy (which, as a graphic designer, I appreciate), and was not ever for even a second the least bit pushy. In fact, he explained that the whole bed package is modular (because, he said «everyone has their own situation») and that we should buy what we need when we need it. He left us to investigate some more and discuss it, and we decided to go for it.
We bought the frame and a curved headboard, had it delivered and set up the morning after we moved to our new place. The gentleman who put it together even put our mattress on it and called us in to show it off. It’s gorgeous. It’s gorgeous and it’s comfortable and it’s well-​crafted and it has a life-​time warranty and we want it in our home for years and years to come. We’ll be buying the side table and a set of under-​bed drawers in the next couple of weeks.
It’s not cheap, no, but our first experiences here have been about quality and service and good design, and I’ll pay for that any day.

I sleep on a platform bed that these guys made. It cost as much as the rest of my furniture combined and was worth it. It’s a sturdy, handsome and useful piece of furniture.
What’s more, after my last move, so tired that I literally could barely see, I still could reassemble it in 15 minutes flat. It’s as easy to put together as Ikea «furniture,» except built to last, nice to look at, and made of real wood.

I went to Bedworks because I was in the market for a new bed and noticed a sale going on. I managed to buy an amazing tropical hardwood bed in a modern functional style with huge drawers underneath to help me maximize my bedroom space and all at a reasonable price. Now I can get rid of my dresser. In addition, Leah, the young woman waiting on me was very knowledgeable and helpful. Incredibly, I got my bed delivered and put together within 3 hours! I highly recommend it.

*Edit: I am adding a star because we had trouble with our futon cover (the first time we washed it, the zipper broke), and when we brought it in, the owner was REALLY nice about it. The lady who helped us first was pretty ridiculous, trying to fix it with scissors and telling us it was still usable if we folded the mattress like a taco and never zipped it all the way open. We went home and gave that a sincere try, but it was total nonsense and it broke almost right away. But when I called the owner was SO cool and was happy to give us a new one. He didn’t have any attitude at all and treated us with total respect. So classy! Makes me more likely to buy here again, for sure. By the way we love our futon!
While I have no complaints about the product or the service, I thought this place had hidden fees to the point of making it an unscrupulous sale. I came in after a thorough search on Unilocal,having decided that it was worth it to spend a little more for quality and to support a small business. The prices are very difficult to understand — the prices written on the signs are not particularly related to the futons that the signs are attached to. We came in on a Saturday and both the owner and the salesperson were friendly and informative. But it was still very difficult to figure out the prices, even with their help. Each «package» includes a frame, a mattress, and a cover, but the prices for each listed on the sign don’t match the frame, mattress, and cover of the model. It matches only one of these three things. We eventually picked out the frame, mattress, and cover we wanted — basically the second-​cheapest of everything — and decided to come back later. We had sort of picked out the most basic package that two non-​college-​students could get away with having your living room, and we left after spending an hour there looking around and adding up prices, thinking it would cost about $ 550. We were pretty happy with our choice.
Well, when we came back a few days later, we picked out what we wanted, and it ended up being $ 680. How did it go up so far from what we thought? Well, we knew this first part — it’s usually more than the «package» price in a few ways — first, it’s anywhere from $ 50 to $ 200 more if you want to be able to open the futon automatically, or have trays. Keep this in mind while it’s being demonstrated to you. Second, to have anything the most basic thin mattress, that’s another $ 50 to $ 200. We knew that too, but we didn’t know is that while we were looking at a frame, it had two sides with two different stains, and the darker stain is almost $ 40 more! Another thing we didn’t know is that when the package says it includes a cover, it means a basic cotton cover — pretty microsuede covers like the ones the models have are a whopping $ 90 more! Be careful when you are looking at covers because most are the microsuede ones. The basic included covers are tucked away in the bottom shelf.
I thought these fees were harsh because we didn’t go in there expecting to haggle or trying to get anything less than what we paid for. When customers shop here, I imagine that most are like us and have already decided to pay a little more for the quality and overall great atmosphere in this store. That’s why I was extra insulted when I felt like we were sort of tricked into paying over a hundred dollars more than we expected. When I asked if we could get a discount if we paid cash, the owner wasn’t willing to even consider it. It still might be worth it, because it was a nice place and I was dead-​set on a futon. But if you are considering say a nice couch instead and are interested in value I’d say check out furniture stores — most are willing to put furniture on sale these days, and I would take advantage of it. Your $ 700 would probably go further.
Just a couple other notes — the person who loaded up our car was REALLY nice and took care to tie it very securely, even though we told him he didn’t need to. He really went out of his way to do a good job. Also, they don’t take Discover so bring a different card or cash. Finally, they are closed Sundays and Mondays and only open 11 – 6 on weekdays, so make sure you leave work early!

I just purchased a futon here and won’t be sleeping on it until September, but I thought this was a great store. The prices were reasonable (as many people have said) and their futon mattresses and frames are quality. I bought their cheapest frame and it’s made of solid wood (poplar), not fake half-​wood or pine, and I was very happy to see that it was only $ 200, which was approximately about what I expected to spend for a lesser product. The service was good and I appreciated how in-​depth their knowledge of the bedding was, unlike other stores I walked into.
I’ve had trouble with sleep for nearly three years now and have also been bed hopping for just as much time. I decided to buy a futon to finally have a bed of my own, but also because it’s a less expensive and more versatile option (if I move on to a bed in the future, I can make it a couch!) I have high hopes for this mattress, and I think it will live up to my standards.

This place is great if your in need of a mattress or futon. Their staff is amazing. I dealt with their manager and he was one of the most helpful retail salesmen I have ever dealt with… ever. Kudos to this great man. He helped solve my problems and was very professional and courteous. He was also very honest. He won’t try to up sell you on anything and just gets right to what you need. Just awesome!
They have a shop in their basement where they produce their own frames which is really cool and they are extremely acknowledgeable. They can also help you get a special station wagon type of cab and can order stuff if they don’t have it. The perfect shop, really! Great service!

I’d definitely recommend this place if you ever need a mattress/​futon. It may not have the cheapest futons you can possibly get, but the prices are absolutely reasonable. They design and produce their mattresses themselves and are very knowledgeable about everything they sell. Quality is great and depending on what you want it doesn’t have to be expensive. They are also just really friendly, patient and helpful — when we bought or futon there, it was a truly pleasurable experience. And we just love our futon! I would definitely buy here again.
They do offer delivery, but they recommended just getting a cab (station wagon works fine as the futons come rolled up) which ended up being much cheaper.

I actually like this place a lot, though I do not buy furniture often. I need a new futon and futon frame when I moved apartments, so I went to a bunch of different furniture place looking for the cheapest thing I could get. Surprisingly, futons are not that cheap. I ended up in Central Square at bedworks because I absolutely love my brother’s futon and that’s where he purchased it. The sales people there were quite knowledgable and ended up giving me a discount. This is definitely the place to go if you are ever in need of a futon.