Best Western Plus Hotel Tria

Not to be confusing, but this hotel gets 4 stars for being a 3 star hotel.
The staff were all pretty friendly, the bartender was really nice and the front desk agent was helpful in checking me in and giving me some local info as I was there for work.
They offer a shuttle service and surprisingly have a full bar. They also have a pool table and have a full breakfast in the morning. The hotel is walking distance from the alewife station, which is convenient for anyone trying to get into the city.
The hotel rooms were fairly sized however the bathrooms were a little old. I think I saw a microwave in my room? Beds weren’t anything to write home about but got the job done.
Overall, the location and staff would be reason to stay here again, everything else could use some upgrading.

I am a frequent traveler who will NEVER utilize the Best Western brand again. I was forced to cancel a reservation on 9/​16, which was well before my cancellation deadline of ¹⁰⁄₁. As of today, more than two months later, 3 phone calls and 3 totally different answers later, I am still waiting for my $ 1400 refund. Despicable company. I will be sharing this experience on all available social media and review platforms.

This hotel is grossly overpriced for what you get. The rooms unfortunately smelled like a nursing home and beds were not comfortable. The bathroom tub wouldn’t drain, the toilet seat would not stay up based on design of shelf in bathroom, and the faucets wouldn’t fully turn off. Free breakfast and wifi. 10 – 15 minute walk to the red line T train. Right next to Starbucks, whole foods and trader joes.

These people actually gave me a room occupied by someone else. I am a seasoned traveler and when the man who actually occupied the room came in we were both shocked.
I not only will never ever stay here but advise no one to stay here ever. Any hotel who does this could be in a frightening situation.

Great value, especially if you’re doing things near Harvard. Front desk staff was very helpful. Nice variety of complimentary breakfast items for when you’re in a hurry (hot and cold). Shuttle to Harvard Square and Alewife stop is a huge time-​saver (although the walk to Alewife is safe and not at all bad in nice weather). Starbuck’s on site is nice to have. Room was nice, clean and good-​size.

I went on a trip to Boston to visit the city with a couple of friends. Although the hotel is in Cambridge, it is fairly close to the Alewife subway stop — therefore, convenient to get to the city. I would say it is safe to walk home at night as we did that every night we stayed there.
The hotel offers a shuttle service to alewife or Harvard stations. I totally recommend making the most out of the shuttles as it saves a lot of walking. The driver is very nice too and very accommodating.
The front desk service was very friendly and hospitable. Rooms were of a decent size and what you would expect at most hotels.
Best part was the full breakfast, with a waffle machine, scrambled eggs, protein, fruits, juice, cereal bar, and more. Great way to fuel up in the morning for the day ahead!

Great hotel
Good location
Awesome breakfast
Shuttle every half hour either to Alewife or Harvard Square
Shopping center 3 min walk
room is very comfortable
Clean
Quiet

Just what we needed after a few bad hotels. The shuttle to Harvard Square was very convenient. The views… not so great. But I’d go back easily.

This is one of Boston’s Hidden Gems. With hotel prices averaging $ 300-​$ 400 per night in the area the Hotel Tria provides an upscale décor and clean, comfortable rooms that seem like an incredibly good deal at Approx. $ 150/​night. You are not downtown but a Hotel Shuttle goes to the Subway Station and to Harvard Square in Cambridge on the half-​hour from where it’s a 10 – 20 min. train ride to Downtown Boston. There is a pretty good sub shop across the street and you are adjacent to a mall with a Whole Foods, CVS, Staples, TJ Maxx, a sports store, Panera, and a pet store. A Starbucks is attached so you can access it through the hotel.
We have a large dog and hotel staff have always been welcoming and accommodating. There is a pond across the street with a 2+ mile path around it that is extremely dog-​friendly. A dog washing and fancy treat place, Laundromutt, is around the corner the other way.
If you can’t find something to eat at the breakfast buffet you’re not trying. Make your own waffles, eggs, sausage, oatmeal, fruits, cereals and yogurts.
Again — the cleanliness of the rooms and professionalism of the staff (there are always exceptions of course but we haven’t seen them) are on par with much more expensive hotels. A lot of Harvard parents, coming up to see sports games or to visit their kids stay here. Everyone I’ve spoken to is thrilled they have found this great place and my dog loves going back!

I want to note that my previous Unilocal review prompted management to look into my issue closer and were able to find my missing property. They are sending them to me and even offered to charge back my parking fees.
While I am still bitter towards the staff who handled my initial inquiry, I am grateful the management took my issue seriously and did what they felt necessary to rectify the situation.

This hotel has a good location if you are working or hanging out OUTSIDE of boston proper, or the price is right (which you need a discount to get). The breakfast and local and room are not always good value, but are pretty nice. The have free apples on the counter, which can turn into a lunch if you just add a lobster roll.
But, because they are nearly always full, it seems, they probably are below market rate, which suggests there should be more rooms in the area.
they provide a van, but if you are money, you are better off just taking a cab, there appears to be a lot of aggro around the van.
If you like whole foods, and who does, really, with food good for you (go to Ma Magoos!), there is one almost next door. And cambridge liquors (see other review).
ps. on the photo’s helpful section, I don’t see how helpful a picture of a bathroom can be, but I guess it’s still good?

Manager was reasonable, but staff was rude, unwelcoming and assert arbitrary policies without justification.

Thanks to the amazing staff and their relentless efforts to ensure each guest is as comfortable as possible, the hotel tria feels like home away from home. With freshly baked delicious cookies handed out daily, and a 32 inch hdtv in each room, you won’t find a better bargain in Cambridge.

The hotel was very nice, AND I have to say, I had left my phone charger there — and this nice man I spoke with on July 24^th was nice enough to send it back to where I lived, which was amazing. (Maybe it’s because I grew up in NY, and some people just aren’t that nice.) but I was grateful. The only slight problem I had was that I found a tampon wrapper under the bed, LOL… But other than that, I would recommend!!!

The Best Western Tria is an adequate place to stay in its price range – nice desk staff and a clean, comfortable room and bath with sufficient lighting and towels, two areas where hotels of this type often skimp. We didn’t have a car and had to rely on the shuttle to the T stop (it’s walkable, but it was too hot during the day and just a bit too creepy at night). The shuttle was late both times; fortunately we weren’t on a tight schedule. I would never stay there again without a car because the location is too inconvenient and the shuttle is unreliable and stops too early in the evening.
The real weakness of the Tria is the breakfast buffet, which is included in the price. Beyond the usual juice and coffee, there was only scrambled eggs and limp, gray sausage patties and the typical waffle machine, plus some sad looking bread, muffins and bagels and a bowl of cut up melon. The food was just of poor quality, plus no one was properly minding the buffet. When the waffle batter and sausages ran out, everyone had to just wait around until someone finally sauntered out and noticed. We and many others decamped to the attached Starbucks.
We stayed at the Tria because we needed a last minute reservation on 4^th of July weekend at a reasonable price, and Priceline gave us a rate of $ 120 per night. I think it’s a good place to stay if you have business in the area or are visiting Tufts, but otherwise it’s not a place to seek out.

Terrible service, and I would not stay again or recommend this property to anyone.
This was supposed to be a pretty uneventful stay; we got this hotel from the Priceline Name Your Own Price feature (something I’d not use again, as I’d prefer to choose exactly where I stay and what brand in the future, but that’s another story) and after three nights in much nicer hotels, this was the one we planned to basically just sleep in while we explored the city on our last night in Boston/​Cambridge.
We arrived shortly after check in time and Daniel was at the desk. As he checked me in, he barely looked at me or spoke, and did not confirm any details of my reservation. He seemed like he could not possibly care less about me as a guest and seemed bored, bordering on rude. He handed me key cards without a word. I asked about the shuttle to Harvard Square, and the other desk agent told us it left every half hour on the half hour; we confirmed this meant 3, 3:30, 4, etc. He said yes, and also said we had to reserve it.
We got to the room and realized we had two double beds when we wanted a queen; I called the front desk and asked Daniel to change our room. If he had confirmed the bed type at check in, it would have saved a phone call and ten minutes of going down to the lobby, getting new cards and moving luggage to a new room. Our new room had the correct bed and seemed clean enough; again, I was not here because I was expecting luxuries, just a clean bed and bath.
We called around 3:15 to request the 3:30 shuttle to Harvard Square. We left the room at 3:25 p.m. and walked into the lobby at 3:28. We went outside and did not see a shuttle, so we went back in and asked where we should get it. Daniel informed us it had already left. My boyfriend produced his cell phone and showed Daniel the time, which read 3:30 exactly by this time. Daniel said, with no apology in his voice, «My clock says 3:36.» Oh, OK. So the shuttle was running on Bar Time. This was pretty infuriating; if I was trying to get to a business appointment using that shuttle, this would have totally screwed me. We ended up walking the half-​mile to the train rather than wait around for the phantom shuttle that ran on its own schedule.
All this happened within the first half hour of being at the hotel. We left for the day after that and had no further interactions with staff (thank goodness), but this irritating and frustrating half-​hour is enough to make me rate this hotel very poorly. I would not be able to recommend it to anyone who needed anything more than a place to sleep.

I’ve stayed here a handful of times at this point, and it really offers the best price for the area with straight-​up amenities.
Microwave and refrigerator in every room. Breakfast included in the rate and is rather comprehensive and edible for a day or two. Useable fitness room with ok equipment and bright lighting.
Ok, so amenities are just ok, but they are consistent. Plus, the kindness of the people working here really boosts my overall perception of this hotel. I will definitely be back!

This place was ok. I ended up here after trying to book a hotel in Boston for 1 night and was looking at $ 350-​$ 600+. I’m a huge hotwire fan and of all the times I’ve booked with them I’ve only been disappointed once. So they had one on there a little outside of where I wanted to stay and was only $ 170 for the night. Of note: I am not a baseball fan. I didn’t know the Red Sox were in the playoffs and playing IN BOSTON that night. I was there for a concert which we almost missed due to traffic.
We checked in late (after midnight) and they ended up not charging us for parking which was really nice. Staff was helpful and made sure to remind us of breakfast (which we skipped and ate at Whole Foods) and pointed us to all the maps.
The room was clean-ish…it had a weird smell to it that I couldn’t place until the next morning. The first thing I noticed was the smell of the bed. The pillows, blanket and mattress smelled like stale cigarettes. I’m a smoker, and I had a hard time stomaching the smell. But there was something else I couldn’t identify.
In the morning I was woken up by a dog barking loudly. Too loud to be outside. I looked at the clock…6:45am. I wish I would have known they let animals stay there. Then I placed the other weird smell. It was old dog pee. My boyfriend had been walking around in his socks the night before and one wiff confirmed this. I think maybe the cleaning people skipped our room.
I would stay here again, I liked the hotel but our room was too nasty to give this hotel the 4 – 5 I would have.

The Best Western Hotel III Tria really surprised my family and friends during our stay. It is very clean, easily accessible, convenient and accommodating. And they serve a mean complimentary breakfast complete with scrambled eggs, sausage, cereals, oatmeal, toast, b’fast potatoes, waffles and more.
The only thing I wish they would improve is the quality of their fitness center because it is dingy and difficult to workout in. It looks clean, but the machines have been haphazardly used by previous guests and then it looks like no one bothered fixing it after that.
I misunderstood their advertisement of the shuttle and thought it circled consistently. Apparently, the shuttle leaves the hotel at every whole hour to go to Alewife Station (12pm, 1pm, 2pm, etc) and leaves the hotel for Harvard Square at every half hour (12:30pm, 1:30pm, 2:30pm, etc). If you’re looking to travel around Boston, I highly recommending catching the Harvard Square departure times since it gets you a lot farther along the red line.
EVERYTHING is nearby: Trader Joe’s, TJ Maxx, Whole Foods, Dunkin’ Donuts, the Alewife Transportation hub.
Staff members were friendly and helpful when we asked questions about navigating and getting around Boston. It was definitely a great stay and we’d happily stay there again!

After looking for a place to stay with an infant and a toddler, I stumbled upon this hotel. So glad we did. We were only staying 1 night but opted for a second.
The rooms are clean and roomy. There is free wifi (which we never had an issue with) and they serve a decent free breakfast.
We did haven an issue with noise and it was taken care of immediately.
We will stay again when we are in the area.