Monsignor O’brien Highway Shell

Buy the gas if you think the price is fair. Just don’t interact with the rude people working there. The owners are forever arguing with customers wanting refunds from their malfunctioning car wash. Total knuckle draggers at Shell Route 28.

I experienced devastatingly poor customer service here. The car wash pay station was broken and didn’t offer the various car wash options. When I tried to resolve the matter in person with the attendant, he told me I was lying and refused to give me his name. He was disrespectful, rude, and insulting. I got a car wash, but it was the full-​featured one when I’d only wanted the basic, and I left feeling dirtier than when I’d arrived because of how I was treated. I was trying to do a favor for my local friends who let me borrow their car while I was in town, but now I feel burned. Avoid!

What really can I say about a gas station? It has the features one expects, gas pumps and a convenience store, as well as one atypical amenity: a car wash.
By virtue of it being the only nearby Shell station, I visit this location with regularity. It’s not one of the typically-​cramped stations one finds around Boston, owing in part to its car wash. The convenience store is small but typical of what one should expect.
Gas prices are reasonable for the area, but do run a cent or two higher since there is no direct competition.
My only complaint is that it isn’t easily accessible from the southbound side of Route 28 (Monsignor O’Brien Highway). One must either make a legal U-​turn in front of the Lechmere T stop or an illegal U-​turn at the intersection of Third Street and Route 28. Getting back onto the southbound side of Route 28 is equally as challenging, generally requiring one to head north and change directions at Washington Street.