After Hours Formalwear

We came here to select tuxes for the wedding.
The good:
— multiple locations — our groomsmen lived in different places in CA and were able to pick up their tuxedos there
The average — prices (although the grooms tux and shoes were significantly less than the groomsmen)
The Ugly:
— service at this location was sketchy, past the original visit. One vest was missing, the other had a broken button, there were fit issues even though everyone got fitted way ahead of time.
I really liked what we picked and I think the selection and prices were ok, but the service wasn’t great. Also, wait times (even during the week) were long, especially since we were there by appointment.

I wonder if the people here have ever heard of customer service.
My friend wanted an ascot for his birthday. After combing the mall and going into 4 department stores, the lady at Macy’s suggested that I visit this place.
There were 2 people at the counter, one if which I assume was a manager and he was helping this couple with their wedding arrangements. So then there is a second lady also at the counter. So basically I just wanted to ask if they had ascots. But she said hold on, even though I just said I had a question.
So i waited for 15 mins, because I had to get this gift. At the end of 15 mins where she just was looking for some receipt for the manager, she let me ask my question and then they didn’t have any. LAME. You make a customer wait for you to riffle through papers, when they could have asked the question, got the answer and left already? You know you can look through papers and answer a question at the same time. It takes like 2 seconds.
That’s just a horrible experience. This place sucks.

Our experience with After Hours was horrible. The initial fitting took several hours, however I won’t blame them for the fact it was prom season. Fortunately, however, my fiancé had the foresight to go back the week of the wedding to make sure the alterations had been made. The sleeves were 2 inches too long, and had to be shortened. They should have been a LOT closer than that if they had actually paid attention to the measurements they took the first time.
What was so bad about our experience? The day we went to pick up the tux. We were in a hurry to try and get to the wedding rehearsal. When we entered the store, a lady was on the phone talking about chicken adobo. She didn’t acknowledge us at all as we stood and waited for 10 minutes for someone else to come out from the back room and help us. We told him we were there for pickup and in a hurry. He said okay… and then disappeared for fifteen minutes!
FINALLY he came back out and went to find the tux. He brought it out and hung it up behind the counter. They had already taken a deposit for the tux so everything should have been in the system already, but he spent 5 minutes calculating the price. Then we waited while he attempted twice to get the register to boot up. We paid for the tux, and had to wait another several minutes before we could get his attention and get him to actually hand the tuxedo to us so we could leave.
30 minutes for a pickup. Make sure to plan ahead. Of course this is all based on our own personal experience, and I won’t go into detail about how they got the tux orders wrong at least 3 times, and the bride and groom had to go in and yell at them. One of the tuxes was still wrong come the day of the wedding. They take forever, are not reliable to get your order right, and cost twice as much as Men’s Wearhouse. Save yourself the grief and go elsewhere.

I stopped by to get measured for a tux and have the measurements sent to another location. My friend’s wedding is in Chicago, so I only needed to get measured — I’ll pick up and return the tux when I get to Chicago.
The measurement phase of the process went just fine. There was a small line ahead of me, so I waited 10 – 15 minutes for someone to help me. After the measurements were taken, I took them to the front counter and told them that I would be attending a wedding in another City. At this point the associate — who seemed fairly new — was unable to find the store in Chicago where my friend had registered. The next day the store called 2 or 3 times for more information, to confirm, and then to re-​confirm that they had had gotten in touch with the store in question and that things were all set.
Basically this was an OK experience. Could have been more smooth, but at least it worked.