Invelj Travel

This is a horrible agency. Don’t do business with them. I purchased an airline ticket and my plans changed and needed a refund. I called the airline to verify and confirm that if I cancel I would receive a full refund and the airline did indeed confirm that my ticket was a 100 percent refundable. I called the travel agency and Sergio confirmed with me that I was lucky that he himself confirmed with the airline and that it was fully refundable. Sergio told me it would take up 30 days to get refunded. I told Sergio I would call in May to follow up. I called the beginning of May and spoke with Sergio and he told me he was mailing out my check that day. A week later I called because I still have not received a check and to find out he’s out on vacation. So I called several times asking for Sandra who is the owner. I finally get a hold of her and she told me to call her later. So I did and she’s been avoiding me. I finally have my husband call and he spoke with Arturo and he mailed me a check. I receive my check and its $ 350 short. I call back and speak to Arturo and tell him im short and he tells me maybe the airline charges a Penalty fee and I told him I verified with airline that it was 100 percent refundable and that Sergio also confirmed. So he told me I would have to wait for Sergio to come back from vacation which would be another week. I told him that would be unacceptable. I asked to speak to Sandra but of course she wasn’t there and Sergio assured me she’d be in later. I’ve called later and still no Sandra.